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Best WESTERN Shenzhen Felicity Hotel

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1 room 2 adults 0 children
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702 Reviews from our TripAdvisor Community

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Showing 365: English reviews
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Hong Kong, null, Hong Kong
Reviewed 2 days ago NEW

Given the current room rates, this hotel is a good deal at the range of a 3 star hotel: the location is good, and the room space is good. But don't expect anything western though it carries the title BEST WESTERN. Be patient when you talk to the staff and they will be helpful. If you rush them, they are...

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Helpful?
Thank HTC_TaiPo
Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

It did have some better days, but it has deteriorated since its glorious past., albeit the rooms are clean,, the room service needs staff training to learn how to interact with guests. The food was average, considering that it is being served in a temporary outlet. Prefer not to come back if I had a choice

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Thank LaraFrancisElHani
Reviewed 2 weeks ago

First I did booking direct with Best Western with all clear price include service fee and they charged me 15% more, even Im showing the email from BW. I used sauna and when I finished, they come to charge me at sauna room. When I explained I was guest, they didn't give any attention, just showing in calculator how much...

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Thank Pedro P
Sydney, Australia
Reviewed 3 weeks ago via mobile

Hotel is nice and modern room is warm few blankets on bed had a lovely bath bonus. Was down lower floor lobby lounge having a heinken beer wanted a pina colada but after 15mins lady come back and says no pineapple was a bit disappointed. Went to level 2 where i had the dinner buffet very nice around $30 Aud....

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Thank Tania T
Reviewed 20 January 2017 via mobile

This hotel is dingy and outdated, but it was relatively inexpensive and very, very close to the border crossing. I'm not sure if I would stay again... if I found a decent rate at another hotel, I'd probably take it even if it meant losing the convenience of the border crossing.

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Thank Carly C
Singapore, Singapore
Reviewed 19 December 2016

Once upon a time, this hotel was the BEST in Shenzhen. Heads of State and Presidents grace its portals. Not anymore. Although it is classified as either a four or five star hotel, the facilities which are currently available and the quality of its staff tend towards third or second rate. The reception is extremely poor. Staff are arrogant and...

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Helpful?
Thank Yangchaohuangdi
New Delhi, India
Reviewed 17 December 2016

This is now perhaps my 10th stay in last 5 years. Wonderful moderately priced hotel, giving value for money. Decent size well appointed rooms with comfotable beds. Nice desk and work area with internet and wifi connectivity. Breakfast was very good at the Lobby level cafe but due to renovations the makeshift breakfast on 2nd floor not as good, The...

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Thank SinghCzar
Singapore, Singapore
Reviewed 14 December 2016

Was holding on to a elite status of Best Western loyalty program but apparently the staffs did not know the benefits well and also did not acknowledge the different tier of the VIP. Had to spend 1 hour plus to check into a room.

Review collected in partnership with Best Western
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Thank PinXun
Reviewed 10 December 2016 via mobile

Stayed almost for a month in September. Really liked the internet access. Liked its proximity from Lowu train station and Lowu market: walkable distance with all your shopping bags. Nice views from the executive lounge and the staff there are very nice. Breakfast there is a little repetitive but good. Had a problem of trying to be cheated by a...

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Thank Sid B
Mumbai (Bombay), India
Reviewed 7 December 2016 via mobile

We stayed at this hotel for three nights. The hotel is a little dated, decor is old and a little stuffy. However, its clean and the most convenient to travel around. Also, travelling to this hotel is easy from the Airport. Sightseeing and shopping: Louhu metro station as well as louhu railway station both are a 5 minute walk from...

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Helpful?
Thank Mrunal S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Best WESTERN Shenzhen Felicity Hotel

Address: No.1085 Heping Road, Luohu District, Shenzhen 518010, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: $75 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best WESTERN Shenzhen Felicity Hotel 4*
Number of rooms: 532
Reservation Options:
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Also Known As:
Best Western Shenzhen
Shenzhen Best Western
Hotel Style:
#9 Best Value Hotel in Shenzhen
#42 Luxury Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Best WESTERN Shenzhen Felicity Hotel staff and other travellers.
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Questions? Get answers from Best WESTERN Shenzhen Felicity Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room facing south - you can see the river that runs across the borderline.”
 of 5 bubbles HTC_TaiPo, 21 Mar 2017 | Read review
“Choose a high floor room facing the river. At least you'll see some greenery to soothe your frustration with this hotel.”
 of 5 bubbles Yangchaohuangdi, 19 Dec 2016 | Read review
“Request river side view”
 of 5 bubbles SinghCzar, 17 Dec 2016 | Read review
“High floor and ask for non smoking room! they have good massage floor with reasonable prices!”
  • inside the bathroom door .... ugly!
  • Not nice!
  • room 2331 need some help! fix the bathroom inside door and counter board!
 of 5 bubbles Izaxi, 6 Nov 2016 | Read review
“Get breakfast included at time of booking (expensive later)”
 of 5 bubbles sanjayaman, 1 Nov 2016 | Read review
5 of 5