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JW Marriott Hotel Shenzhen

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#19 of 2,727 Hotels in Shenzhen
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JW Marriott Hotel Shenzhen
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685 Reviews from our TripAdvisor Community

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Showing 381: English reviews
Topeka, Kansas
Reviewed 25 August 2012

Staying at the JW Marriott for 3 days during my business trip, and it has been one of the best hotels I have stayed in, here in China. The gym is the best I have been in so far, nice equipment, friendly efficient staff (Emma in the early mornings always has a friendly smile and hello), clean, and plenty of...

Thank gwilliams31
Reviewed 19 August 2012

I stayed here for one night with my wife and son (too tired to drive). We were given a free upgrade to the executive level because the last time we stayed they upgraded us for free, so why not this time? We also just spent a week at the Marriott in Hong Kong, so I think an upgrade was in...

Thank ChinaFencesitter
louisville, ky
Reviewed 12 August 2012

I stayed at the JW for two nights towards the end of a three-week business trip. I really enjoyed my stay. The room was very comfortable and had very nice amenities. The shower room and soaker tub were not your standard hotel room fare. The rooms were very nicely decorated and felt very upscale. The bed was a lot softer...

Thank jaymi
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear jaymi, We are so pleased to hear that you enjoyed your stay in our hotel! Our bathrooms are designed for relaxing, while still preserving an elegant yet simple feel. The big bathtub and the waterfall shower head are a nice surprise for someone who has had a long day travelling on business! The beds are not hard like you...

Reviewed 7 August 2012

The JW Marriott in Shenzhen almost makes you forget you aren't in one of the plush fancy hotels across the border in Hong Kong. The staff was very polite and well trained. Each staff member I interacted with spoke English very well and was eager to assist in anything that might be needed. The rooms were very nice and well...

Thank JW-relaxed-traveller
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hello JW-relaxed-traveller, Thanks so much for taking the time to give us your feedback! We work very hard to provide our guests with world class facilities and service, we are so pleased you felt well looked after while staying in our hotel. We look forward to serving you again on your next visit to Shenzhen!

United States
Reviewed 30 July 2012

Had a great stay here but reservations changed the rates AFTER we already reserved the room. We made our reservations online late 2011 with an email confirmation and we received an email early 2012 that they made a changed on our reservation because the rates has changed for 2012 and my reservation was based on 2011 rates. Get this the...

Thank Anoini2
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Anoini2, We're really sorry about the problems encountered at check in. We'd like to apologise for the inconvenience it caused you. This is the first time I've heard of this kind of problem occurring, but we'll see what we can do to make sure it doesn't happen again! Thanks so much for your wonderful comments about our room service...

Singapore, Singapore
Reviewed 29 July 2012

Maybe because I stayed a brief two days in this hotel, and in that two days, I was actually out early in the morning and back only late into the night, so I saw little in this hotel which deserves much praise. Admittedly, the hardware scores high - the lobby is grand, the staff is enthusiastic, the check-in and out...

1Thank Sal the Fat Fish
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey, Sal the Fat Fish! We're pleased to hear you enjoyed the services and amenities available in our hotel! Glad that the interior and rooms all met your approval. We're sorry you were not happy with your room! Next time you stay with us, make sure to let the staff at the front desk know you would not like a...

Saint Louis, Missouri
Reviewed 16 July 2012

I have stayed here several times when I travel to Shenzhen. I have never had a bad experience. The rooms are great and the hotel staff cannot do enough for you. The executive lounge and it's staff make the lounge one of the best in the Marriott chain. The lounge has great food, great drinks and a staff that works...

Thank Scott S
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear Scott S, Thank you so much for your great review! We work really hard to make sure everyone in our hotel receives outstanding service. I'm so pleased to hear that our staff made you feel comfortable and and cared for. We pride ourselves on providing fantastic food in our restaurants and lounges. We are honoured to be your Shenzhen...

Phoenix, Arizona
Reviewed 2 July 2012

Best Hotel I've stayed in China - full stop.. Rooms are great (stayed there a few times now and all are good). Breakfast is excellent with a great range of western and eastern foods. Quite a few nearby restaurants if you want to look around, and the Staff are fantastic. I always look forward to staying here any time I...

Thank DemoniK
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Dear DemoniK, It makes us very happy to hear your wonderful feedback, we can't thank you enough for staying with us! We hope that in the future we can remain your favourite hotel in China! I couldn't agree with you more. I think our breakfast buffet is excellent too. We try to always provide something new for you to try...

Hong Kong, China
Reviewed 24 June 2012

This is probably one of the best hotels I ever stayed. The suite I got (1716) is just great with very tasteful interieur and all possible comfort : separate office room, living room and a beautiful bathroom. Check in/out is very efficient. Executive lounge serves good breakfast and is very nice and comfy. The way I like the hotels to...

Thank Tk100964
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hello Tk100964, Thanks so much for your wonderful review of our hotel! We want to make sure you feel comfortable when you're staying with us in Shenzhen, so providing a modern room with all the necessities to make life easy is the least we can do! We hope we can continue to provide you with efficient service in the future....

Kulim, Malaysia
Reviewed 20 June 2012

This was the best hotel I ever stay in Shenzhen. The staff was polite, the room was huge, with big bathroom and comfortable bed. Breakfast just nice, a lot of choice including Western, Chinese and Japanese food. A lot of restaurant nearby the hotel, but if you look for shopping place, the hotel location might not the best.

Thank ceresgrace
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review

Hey ceresgrace, Thanks so much for your review! We really appreciate your wonderful feedback and we're glad your stay was good. We're pleased to hear your room met your expectations, and that our restaurant could provide great food! We have a number of restaurants around the hotel, but as far as shopping goes, you might need to take a quick...

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  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 

Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Price Range: $171 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Jw Marriott Shenzhen
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#49 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Shenzhen staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“concierge level”
 of 5 bubbles halpinct, 23 Feb 2017 | Read review
“Any room. There is no special view to be had from the top.”
 of 5 bubbles HappyTravel888, 21 Jan 2017 | Read review
“Higher is better!”
 of 5 bubbles J4594RJsergiol, 3 Jan 2017 | Read review
“Shennan facing rooms are bettter”
 of 5 bubbles georgeaM327SZ, 19 Dec 2016 | Read review
“Go for a higher level to escape the noise.”
 of 5 bubbles dmiall, 6 Dec 2016 | Read review
5 of 5