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Grand Hyatt Shenzhen

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Traveller (438)
Room & Suite (146)
Dining (46)
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Overview
  • Excellent64%
  • Very good28%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“the penthouse”(13 reviews)
“great hotel”(38 reviews)
“mixc mall”(10 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (810)
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438 results
Traveller rating
295
103
26
5
9
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LanguageEnglish
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295
103
26
5
9
Show reviews that mention
All reviewsthe penthousegreat hotelmixc mallground floorhigh end shoppingthe club loungerain showerdiamond memberguest roomsbreakfast buffetfitness centerf bhotel roomrooms are spaciousbusiness travelchinese restaurantlobby
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1 - 5 of 438 reviews
Reviewed 3 weeks ago via mobile

Being an expat and having only a few days of a holiday for a get away made me think of something different this time. Instead of going to Hong Kong I stayed in SZ but went to the grand Hyatt for 3 nights. I am...More

Thank greg b
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 2 weeks ago

Dear greg b, Thank you for choosing Grand Hyatt Shenzhen for your four-day getaway. It is our honour to receive such a kind review from a loyal Hyatt guest like you. We are very happy to learn that our hotel exceeded your expectations, and it...More

Reviewed 4 weeks ago

From the minute we arrived at this hotel, we were treated very well. The check in process was fast and smooth. I reserved the King Bed Deluxe room. The room was amazing! It was over 750 sq.ft. with lots of room for a comfy king...More

2  Thank westeddy54
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 4 weeks ago

Dear westeddy54, Thank you for staying at Grand Hyatt Shenzhen and leaving us a full score review. We are thrilled to learn that you had a wonderful stay with us and were satisfied with everything you experienced. Your detailed comments about hotel’s guestroom and location...More

Reviewed April 19, 2018

Grand Hyatt in Shenzhen is grand indeed! The food is great with wide variety of choices. The rooms well kept and spacious. It is located near a mall and restaurants are just nearby. It's also just near the Hongkong border, so you need not worry...More

Thank celdenhil
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 4 weeks ago

Dear celdenhil, Thank you for choosing Grand Hyatt Shenzhen. We are excited to learn that our facility, service and location met your exceptions and that you had a great stay overall. I would mention also that there are also eight distinct restaurants and bars in...More

Reviewed April 14, 2018

Grand Hyatt Shenzhen is at a very good location with easy access to good shopping mall and good food. Excellent services, comfortable enviornment and yummy breakfast/meals available. Overall, very satisfying and highly recommended.More

Review collected in partnership with Hyatt Hotels
Thank rebeccamak2018
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded April 17, 2018

Dear rebeccamak2018, Thank you for staying at Grand Hyatt Shenzhen. We are glad to learn that our convenient location, choice of food and thoughtful service made your stay a pleasant one. Your kind words and recommendations are highly appreciated. We are honored to have had...More

Reviewed April 4, 2018

The Grand Hyatt is probably the best 5 star in Shenzhen - Rooms are spacious and modern, clean, and comfortable. Views are of the city and mountains beyond, unless you are unlucky enough to be located on a low floor or opposite the apartment block...More

Thank isabelle c
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded April 5, 2018

Dear isabelle c, Thank you for staying at Grand Hyatt Shenzhen and for taking the time to share your feedback here. We are pleased that you had a pleasant stay experience and that you enjoyed the hotel’s spacious room, nice view, convenient location and swimming...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$173 - US$322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#229 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$173 - US$322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#229 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (438)
Room & Suite (146)
Dining (46)
Pool & Beach (12)
Business Centre & Event Rooms (2)
Questions & Answers
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Tina D
August 23, 2016|
AnswerShow all 4 answers
Response from 33Kim633 | Reviewed this property |
Not pretty sure, I did not try to find this service near the hotel.
0
Votes
Google Translation
ludogdoo
May 4, 2015|
AnswerShow all 2 answers
Response from Susan T | Reviewed this property |
You don't need a visa for hotel. Visa for entry into country will depend on your nationality. You can go through the Hong Kong airport, catch a taxi from airport into the hotel, which takes about 1.5-3 hrs, crossing the... More
0
Votes
danasbox
May 4, 2015|
AnswerShow all 2 answers
Response from danasbox |
Thanks yikes looks like Hong Kong is MUCH faster!!! We may try the Hyatt Regency Hong Kong Sha Tin Which I guess it the new territory and no visa requirements and hopefully closer the HKG. Thanks if you have any Hyatt... More
0
Votes
Room Tips
"Corner room #1918 was huge with great views of the city and the Hong Kong border."
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"take a higher floor to have the full view, either of the mountains or the cityscape."
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"if facing the mountains, be sure to not be opposite the apartment block."
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"Had a regular room"
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