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The St. Regis Shenzhen

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#24 of 2,724 Hotels in Shenzhen
Certificate of Excellence
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The St. Regis Shenzhen
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251 Reviews from our TripAdvisor Community

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Showing 185: English reviews
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed two nights at this hotel. I didn't realise that the reception was on the 96th floor and that my room would be on the 87th floor. I do not have a head for heights so I was apprehensive about my stay. However after the first hour I got over it and enjoyed the views which are amazing. The room...

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Helpful?
Thank Attila V
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Attila V, Thank you for sharing a detailed review of your stay at The St. Regis Shenzhen. We appreciate you taking the time to share your experience and valuable inputs. I am not sure whether you have been to our restaurants yet. My personal suggestions for your next stay is that it would be great to have a try...

Reviewed 3 weeks ago via mobile

Possible the most overated afternoon tea I have been too. You have to buy a voucher before looking . Admittedly you are on the 96th floor with a great city view. But the food was at best average fruit was not fresh. Coffee was restricted to one cup. Service was surly. All for 30 pounds per person ! A joke...

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Helpful?
Thank Gary C
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Gary C, Thank you for sharing a detailed review of your stay at The St. Regis Shenzhen. We appreciate you taking the time to share your experience and valuable inputs. We fully understand your points in terms of the overall afternoon tea experience. Please accept our sincere apologies for falling short of your expectations. We definitely recognize that guest...

Sunnyvale, California
Reviewed 4 weeks ago

I have been staying in this hotel for the past 3+ years. First of all, if you love tall exotic buildings this is one of the best. (100 floors) The overall service starting from the Concierge/ Greeters and staff on the first floor is great. Very friendly and professional. The ride on the elevator to the 96th floor where the...

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Helpful?
Thank Frank C
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Frank C, Thank you very much for staying at The St. Regis Shenzhen, and for your very nice review on TripAdvisor. I am most delighted to know that you had a beautiful and remarkable journey at Your St. Regis Shenzhen and shared details of the warm welcome check-in experience, and the excellence buffet dining at our Social all day...

Nijlen, Belgium
Reviewed 4 weeks ago

Great hotel,great rooms but level of staff is not 5 star.By check in it was really not what it have to be.They know that is can be better as they ecuse themself .Also lacation is top. This comments are with positive mind.

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Helpful?
Thank obb2014
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear obb2014, Thank you for sharing the experience of your recent stay at The St. Regis Shenzhen. We appreciate you taking the time to share your experience and worthy inputs. We fully understand your points in terms of the check-in and staff attitude on problem handling. Please accept our sincere apologies for falling short of your expectations. We definitely recognize...

Reviewed 14 January 2017 via mobile

Very modern, high class hotel. Very nicely decorated rooms, great amenities and selection of toiletries. Hotel has amazing spa and view from rooms on top floors. Would recommend hotel to couples and business travelers.

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Helpful?
Thank nino c
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear nino c, Warm greetings from Shenzhen! I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. The location of the hotel really allows you to access all areas of the city easily. Next time you are here,...

Shenzhen, China
Reviewed 13 January 2017 via mobile

From the moment we stepped in the first floor, we ran into issue where the staff keep pestering us asking us where are we going (we are going to the 96 Floor for check in) and they said we need to "register" on the first floor first before we can go up. The second one is during our check in,...

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Helpful?
Thank LordAria
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear LordAria, Thank you for sharing a detailed review of your stay at The St. Regis Shenzhen. We appreciate you taking the time to share your experience and valuable inputs. We fully understand your points in terms of the check-in procedure and staff attitude. Please accept our sincere apologies for falling short of your expectations. We were indeed running full-house...

Los Angeles, California
Reviewed 12 January 2017

We went to the St. Regis Lobby Bar the other night, and that was a rather disappointing experience. First in the downstairs lobby, they asked us to pay CNY230 a person to get to the lobby. Ok, I understand and that is no problem, we knew we were going to eat and have drinks, and we were going to spend...

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Helpful?
Thank dmaloney1974
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear dmaloney1974, My sincerely apologies for your imperfect visit and really appreciate your detailed feedback. My management team and I have noticed this incident and would like to get more details about it (like when did you visit), so that we could carry out in-depth investigation. Please feel free to contact us anytime through our public relations office email, marketing.shenzhen@stregis.com....

New York City, New York
Reviewed 6 January 2017 via mobile

Service at restaurant was horrible. We were the only few tables occupying The Social at breakfast, with 6-7 staff stationed there, I think they are more interested in talking to each other than paying attention to guest who have been sitting there calling and waving to them for almost 10 minutes. We notice there are a lot of CCTV available...

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Helpful?
Thank rickycarter93
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear rickycarter93, Greetings from The St. Regis Shenzhen! Thank you for taking time to provide us with the feedback about your recent stay. We apologize for your unpleasant experience at Social,in-room bathroom and front desk but really thanks for your appreciation in our signature butler service. We will ensure that the butler service are just as memorable next time. Your...

Seattle, Washington
Reviewed 1 January 2017

We had a one night stay in December 2016. Service: The service was top notch and is what you would typically expect at a St. Regis and more. - We arrived in the evening at the airport and took a taxi there. We didn't have enough RMB to pay for the taxi so we called the hotel ahead, who took...

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Helpful?
Thank imcheng
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear imcheng, Greetings from your St. Regis Shenzhen! Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future at Shenzhen's preeminent address....

Reviewed 30 December 2016 via mobile

The only way to go up is to have afternoon tea or dinner up on 95th floor, the buffet. The view is great, but is quite pricey to go up. Be warned. If you go for dinner buffet, they will charge you 230 RMB extra to go up the lift, which includes the price of afternoon tea. By eating dinner...

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Helpful?
Thank Charlie L
JtaWenYap, General Manager at The St. Regis Shenzhen, responded to this review

Dear Charlie L, Greetings from The St. Regis Shenzhen! Thank you for sharing your experience on your recent stay with us. Thank you very much for your kind words on our gorgeous view, fresh food, nice desserts and ice creams. May I also apologize for your unpleasant experience during your visit. As the hotel is located at the top of...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 75th to the 100th floor of the Kingkey100 Building and commands only the impressive views from each of it's elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, this exclusive urban hotel is the tallest St Regis in the world. With 290 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 5 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 

Additional Information about The St. Regis Shenzhen

Address: 75-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District | No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen
Price Range: $350 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#16 Spa Hotel in Shenzhen
#24 Luxury Hotel in Shenzhen
#55 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Shenzhen staff and other travellers.
2 questions
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Questions? Get answers from The St. Regis Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have different views. Think they are all good.”
 of 5 bubbles Z5179XUfrankc, 18 Jan 2017 | Read review
“Lower floors, avoid the night club on top floor.”
 of 5 bubbles DonkeyRanRan, 8 Dec 2016 | Read review
“when you eat at the italian restaurant , talk to the cook , he will do whatever you like , even if not on the menu”
 of 5 bubbles amielavi, 28 Aug 2016 | Read review
“Choose a room with a view towards Hong Kong”
 of 5 bubbles Jarrad13, 24 Apr 2016 | Read review
“Choose room and breakfast”
 of 5 bubbles 97ebrahima, 19 Apr 2016 | Read review
5 of 5