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The St. Regis Shenzhen

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#20 of 2,742 Hotels in Shenzhen
Certificate of Excellence
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The St. Regis Shenzhen
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264 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Paris, France
Reviewed 12 September 2016

I heard mixed reviews of the place before staying myself. Mine was an unexpected one as my flight to a nearby city was cancelled and I had to swing by Shenzhen instead. Admittedly, I arrived late into the night around 4am given my delayed flight, but I was surprised to find the receptionist yawning and stretching as I walked toward...

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Helpful?
Thank Schwarzerstein
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Thank you for sharing your experience on your recent stay. We apologize that you did not have a pleasant and relax ambience during your stay. Our Rooms team have been notified and we will continuously ensure that proper training is provided to our associates and we hope to welcome you back to The St. Regis Shenzhen at the soonest, and...

Antwerp, Belgium
Reviewed 28 August 2016

First i must let you know that i am a spg PT member . so upon check in , as my room was not ready , they offered me a room to rest until my room will be ready . Then later as i checked , i was given a beautifull duplex suite . it was not my first visit...

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Helpful?
Thank amielavi
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future.

Canada
Reviewed 16 August 2016 via mobile

I have stayed at this hotel a number of times and, overall I love the hotel...well "loved" the hotel; that is until I enthusiastically signed on for afternoon tea with invited friends. What a mistake. No, it wasn't so much the food, which was good but not great; rather, it was the gormless waitress who couldn't get anything right: from...

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Helpful?
Thank worldlyCanada
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for sharing your experience on your recent stay. We apologize for the inconvenience of our associate’s communication and serving skills and the unpleasant situation during your stay. Both our Executive and F&B team have been notified, and checks have been done to the related department. It will be great if you can leave us your email...

Reviewed 20 July 2016

The St Regis is simply the best hotel experience you can have in Shenzhen. The iconic building can be seen from anywhere in the sprawling city, guaranteeing that you will never lose your way. The gym facilities are fantastic - imagine running on a treadmill in the clouds. And the butlers go out of their way to make your stay...

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1Thank JustAFamily
Belfast,Northern Ireland
Reviewed 12 July 2016 via mobile

Arrived late at this hotel, but even then you cannot fail to be impressed by the location and the service. The lift takes from you from ground to 96th floor to reception we're you are greeted and relax with a drink while the check in formalities are done. Then down to the room. On the 77th floor where I was...

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Helpful?
Thank TheBish
TheStRegisShenzhen, Public Relations Manager at The St. Regis Shenzhen, responded to this review

Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. The St. Regis Shenzhen

Beijing, China
Reviewed 21 June 2016

I'm reviewing this after about the 7th time I've stayed since it opened. This is one of my favorite hotels in the world. The rooms are at least 75 stories up from the ground, the breakfast spread is large and tasty, and the full size pool on the 75th floor is perfect for morning and evening swims. You can work...

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Helpful?
Thank Brian S
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for choosing The St. Regis Shenzhen and sharing with us your experience on your recent stay. Thank you very much for your continuous support since we opened. We are more than proud to have made your stays pleasant and memorable. Also, thank you for recommending us in the TripAdvisor community. At The St. Regis...

Reviewed 21 May 2016

I spent three days at this hotel on a business trip. From top to bottom - this hotel exceeds expectations. Rooms are gigantic and well furnished. Staff are incredibly responsive. The restaurants have delicious food and views. Highly recommend this place.

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Helpful?
Thank Karim L
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to hear that you have enjoyed your stay. Also, thank you very much for your compliment and recommendation. At The St. Regis Shenzhen, we strive to offer you bespoke and uncompromising services. We look forward to welcoming back in...

Reviewed 16 May 2016 via mobile

Upon check in, i was please my spg gold status had been recognized and I had been placed in a high floor room. My check in also was early at noon at the room was ready within 15 mins. During the wait i was offered complimentary tea/coffee. The room had welcome fruit and 6 bottles of mineral water. Also all...

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Helpful?
Thank Pikotw888
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to have made your stay a pleasant and memorable one. Also, thank you very much for your compliment. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward...

Palm Beach Gardens, Florida
Reviewed 2 May 2016

I stayed at this hotel for multiple nights last August (2015) for business and was not impressed. I felt the hotel was cold and impersonal with a lot of personnel running around but lacking the true personal, attentive and sincere service that you'd expect from a St Regis. Since the company I work for has a corporate rate for this...

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Helpful?
Thank styletraveler1967
TheStRegisShenzhen, Executive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you for staying with us at The St. Regis Shenzhen. We highly appreciate your constructive feedback. We apologise for not being able to meet your expectations on this occasion. Your feedback is address with the team. The St. Regis Shenzhen will also ensure that appropriate training is provided to our associates and we will insist in providing...

New York City, New York
Reviewed 29 April 2016

Located in the tallest building in Shenzhen, this hotel offers amazing views of the city and surrounding areas as it is located over 100 floors up. It is also centrally located and is probably the one of the best hotels in the city. Floor to ceiling glass in the bathrooms ensured you felt like you were on the top of...

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Helpful?
Thank RayEl2014
TheStRegisShenzhen, Exwcutive Office at The St. Regis Shenzhen, responded to this review

Dear guest, Thank you very much for sharing your experience on your recent stay with us. We are more than proud to have made your stay pleasant and memorable. Also, thank you very much for your compliment. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 75th to the 100th floor of the Kingkey100 Building and commands only the impressive views from each of it's elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, this exclusive urban hotel is the tallest St Regis in the world. With 290 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 5 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 

Additional Information about The St. Regis Shenzhen

Address: 75-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District | No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen
Price Range: $354 - $536 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#14 Spa Hotel in Shenzhen
#20 Luxury Hotel in Shenzhen
#58 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Shenzhen staff and other travellers.
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Questions? Get answers from The St. Regis Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the higher the better”
 of 5 bubbles amielavi, 5 Mar 2017 | Read review
“All rooms have different views. Think they are all good.”
 of 5 bubbles Z5179XUfrankc, 18 Jan 2017 | Read review
“Lower floors, avoid the night club on top floor.”
 of 5 bubbles DonkeyRanRan, 8 Dec 2016 | Read review
“when you eat at the italian restaurant , talk to the cook , he will do whatever you like , even if not on the menu”
 of 5 bubbles amielavi, 28 Aug 2016 | Read review
“Choose a room with a view towards Hong Kong”
 of 5 bubbles Jarrad13, 24 Apr 2016 | Read review
5 of 5