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Marco Polo Shenzhen

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#15 of 2,667 Hotels in Shenzhen
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605 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Phoenix, Arizona
Level Contributor
800 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 1,017 helpful votes
Reviewed 3 weeks ago

We had a group of eight here for a work meeting. We chose the club rooms because you get 2 hours each in the 40th floor conference room. The higher cost of the room is worth it to us because of that, the free and good breakfast and the happy hour at night which is really a dinner. The staff,... More 

Helpful?
Thank arizonaac
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Guest (arizonaac) Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. I am very happy to see that you enjoyed your stay, your room and the convenient location of the hotel. We are happy to hear that we met your expectations at our Club Floor Lounge as our team... More 

Hoisdorf, Germany
Level Contributor
4 reviews
3 hotel reviews
Reviewed 24 October 2016

The Marco Polo offered excelent service while our stay there and give us beside the work here a real relaxing counter part in time we stayed here in Shenzhen. we start to recommend internally for other colleagues stay in future in Shenzhen for sure here as well.

Review collected in partnership with Marco Polo Hotels

Helpful?
Thank UB1802
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Guest (UB1802) Thank you for taking the time to share your experience with us during your stay at Marco Polo Shenzhen. I am happy to see that you have been satisfied with our services. Thank you for recomending us to your colleagues to stay with us. We are looking forward to welcome you back at Marco Polo Shenzhen very... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 October 2016

As a long-term guest, I have experienced nothing but perfection at this hotel. The rooms are clean, quiet, and well-renovated. The food quality and breakfasts are excellent. The location couldn't be better. The staff are very professional and courteous, especially the CCF (Continental Club Floor) staff and their manager Ms. Season whom I've had the pleasure to know for a... More 

Helpful?
Thank meron73
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Mr. Meron 73 Thank you for taking the time to share your experience with us during your stay at Marco Polo Shenzhen. I am happy to see that you have been satisfied with our services. We are looking forward to welcome you back at Marco Polo Shenzhen very soon. With warm regards from the heart of Shenzhen, Christoph Hoeflich... More 

2 reviews
Reviewed 30 September 2016 via mobile

The location was good, walkable to coco shopping centre which had a lot of food choice. The service was good, but the room had a smell to it and the shower design was bad, you had to hold the shower head in your hands otherwise it will aim straight at your face, you can not adjust the height, and at... More 

Helpful?
Thank eatnsleep238
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Guest (eatnsleep238) Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. Thank you for recommending us to other travelers. I am glad to see that you felt comfortable during your stay. Thank you for letting us know about the smell and shower head location as the cleanliness and friendliness... More 

Oyster Bay, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 September 2016 via mobile

Flew into Hong Kong on Thursday evening and had a driver pick me up at the airport to take me to Marco Polo hotel in Shenzhen. Hotel is in a great location in the center of the city with restaurants and bars on every corner. Hotel was very clean and the room was large by Asian standards . The company... More 

Helpful?
Thank jwilliams159
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear jwilliams159 Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. Our team is taking great attention to cleanness and attention to details of our guest rooms. We are very happy that you have been satisfied with our location and services. I hope to see you back very soon. With... More 

Hong Kong, China
1 review
Reviewed 24 September 2016

I enjoy stay here, this is good and nice hotel, very comfortable. The Sales Person Gary Liu really sincere to ask for my opinion of improvement, so I told him my opinion about other club lounge food is more attractive, which he promised to improve definitely with the boss of this hotel happy to bring positive improvement. I look forward... More 

Review collected in partnership with Marco Polo Hotels

Helpful?
Thank 121swan
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear 121 swan Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. I am very happy to see that you enjoyed our Club Lounge selections. Our team like Gerry Liu, is always happy to engage with our guests to improve our guest services. We hope to see you back very... More 

Kozhikode, India
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 September 2016 via mobile

It's in one of the best location in Shenzhen It's located at coco park For who love night party is the best place Lot of foreigners especially good in Friday and Saturday nights You have lot Restaurants choice from different country Rooms are very clean also some times have get rates If you spend 180 Usd you can have Marco... More 

Helpful?
Thank DITSVK2016
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Guest (DITSVK2016) Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. I am very happy to see that you enjoyed your stay, your room and the convenient location of the hotel. We hope to see you back soon on your next trip to Shenzhen. With warm regards from the... More 

Waasmunster, Belgium
2 reviews
Reviewed 18 September 2016

Friendly at reception, nice rooms, very good breakfast and dining, but also rather expensive for Shenzhen. Expensive laundry service. Working area in room rather uncomfortable : very low sitting chair not adapted for the working desk

Review collected in partnership with Marco Polo Hotels

Helpful?
Thank Mark P
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Mr. Mark P Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. I am glad to see that you felt comfortable with our services and our breakfast offerings during your stay .Friendliness of staff is a high priority for us. We are understand that the desk chair was not... More 

Hong Kong, China
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 September 2016

To be honest, I only stayed for 1night, so really its very limited I can say as I didn't use much of its facilities. However, the staff were excellent at the concierge, dealt with my check-in quickly and didn't take too long. The room, I stayed in was clean, perhaps a bit small but if its only for 1 night,... More 

Helpful?
Thank bruceywonder
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Brad. M Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. Many guest comment on our fantastic location and surrounding restaurants and bars I am glad to see that you felt comfortable during your stay. Cleanliness and friendliness of staff is a high priority for us. We are also... More 

Adelaide
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 August 2016 via mobile

What a pleasant surprise downtown Shenzhen proved to be and the Marco Polo was a great place to stay. Centrally located with restaurants and shops nearby. The room was first class and absolutely everything worked perfectly. Aircon, lights, shower, wifi ..... Not always the case in China. The trip was business oriented, but in driving to meetings and dining at... More 

Helpful?
Thank mikemodelf
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

4 Days in Shenzhen Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. I am happy to see that you have been satisfied with our services and expectations of our hotel. We are looking forward to welcome you back at Marco Polo Shenzhen very soon. With warm regards from the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Marco Polo Shenzhen is located in the heart of Futian Central Business District, with close proximity to the Shenzhen International Convention & Exhibition Center and Metro Subway Station. It is only 15 minutes to the Lowu Railway Station and Shenzhen Bay Port, 20 minutes to Shenzhen North Railway Station, 35 minutes to Shekou Ferry Terminal and Shenzhen Bao'an Airport, and 10 minutes to Futian/Huanggang Checkpoint. The 391 well-appointed rooms and suites are equipped with broadband Internet access, luxurious bathrooms, state-of-the-art communications and entertainment facilities. Situated on the 35th to 41st floors of the hotel, The Continental Club provides the most luxurious accommodations for travelers. The 31 function rooms including Marco Polo Ballroom and one auditorium, can accommodate up to 3000 people and provide the ideal Shenzhen venue for meetings, seminars, and social events. The hotel has 5 restaurants and bars, including the Cafe Marco, serving a fusion of "Euro-Asian-Chinese" cuisine, Margarita Bar, Connect (Lobby Lounge), Carrianna Chiu Chow Restaurant, Nishimura Japanese Restaurant and Wine & Cigar Bar Le Cru. The hotel's fully equipped Fitness Center includes a gym, sauna, and outdoor swimming pool, and hotel guests can indulge in relaxing spa treatments at the internationally renowned Pure Spa. ... more   less 

Additional Information about Marco Polo Shenzhen

Address: 28 Fuhua 1st Road, Futian Cbd, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: $158 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Shenzhen 4.5*
Number of rooms: 391
Reservation Options:
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Also Known As:
Marco Polo Shenzhen Hotel Shenzhen
Marco Polo Hotel Shenzhen
Shenzhen Marco Polo Hotel
Hotel Style:
#9 Spa Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#16 Business Hotel in Shenzhen
#44 Best Value Hotel in Shenzhen
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Questions & Answers

Questions? Get answers from Marco Polo Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor rooms have amazing views.”
 of 5 bubbles meron73, 17 Oct 2016 | Read review
“Higher sitting chair at writing desk, ”
 of 5 bubbles 367markp367, 18 Sep 2016 | Read review
“Really recommend the club grade floors - 35-40. The lounge that comes with them is excellent and having breakfast there is very pleasant.”
 of 5 bubbles chipchap42, 20 May 2016 | Read review
“Twin room 2408 was fine.”
  • View from Room 2408 at Marco Polo Hotel Shenzhen (20/Apr/16).
  • Work area in Room 2408 at Marco Polo Hotel Shenzhen (18/Apr/16).
  • Room 2408 at Marco Polo Hotel Shenzhen - Twin beds. (18/Apr/16).
  • Bathroom - Room 2408 at Marco Polo Hotel Shenzhen (18/Apr/16).
  • Bathroom in Room 2408 at Marco Polo Hotel Shenzhen (18/Apr/16).
 of 5 bubbles Roberts69, 21 Apr 2016 | Read review
“Back side is better for Noise reasons”
 of 5 bubbles Z1658UJthomasb, 3 Mar 2016 | Read review
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