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Kempinski Hotel Shenzhen

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#25 of 2,755 Hotels in Shenzhen
Certificate of Excellence
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1 room 2 adults 0 children
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Kempinski Hotel Shenzhen
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717 Reviews from our TripAdvisor Community

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Showing 211: English reviews
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Reviewed 5 days ago NEW

I was staying in Room 917 from April 16 - April 19 2017 at Kempinski Hotel Shenzhen, Hai De San Dao, Hou Hai Bin Road Nanshan District. I put my money in an envelope, and put the envelope in the SAFE in my Room. However, a portion of my money got stolen. Whoever stole my money is very smart, he/she...

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Helpful?
Thank Kevin Z
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Mr. Zhang, It is indeed a great pity that you lost your money recently. We have contacted with your booker Ms. Wang. But it is very regret that we had not chance to directly communicate with yourself. We are naturally concerned regarding your incident for which we had conducted a thorough internal investigation, however nothing suspicious were found at...

Reviewed 1 week ago via mobile

Frist time at the kempinski at SZ. Hotel rooms are large with free water and fruit. Bathrooms very nice. Had a room high up level 20 facing the street but did not hear anything. Around the corner is an amazing mall for food and shopping. Would recommend the breakfast buffet simple all you can ask for. Would go back for...

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Helpful?
Thank Chrisbeach W
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for sharing with us your valued comments which are truly appreciated. We are sincerely pleased that you were content with our services and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best regards, Lynn Xiao

Dallas, Texas
Reviewed 5 March 2017

This hotel is super conveniently located next to one of the largest mall areas Coco Park and the Ocean. If you get a high floor you can have a bay view and see Hong Kong in the distance. Room decor is very classic and some amenities are a bit dated but overall still a luxury experience. Internet was fast and...

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Helpful?
Thank krmesserdfw
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for staying with us during your recent visit to Shenzhen. Ware sincerely pleased that you were content with our services and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With best regards, Lynn Xiao

Bangkok, Bangkok, Thailand
Reviewed 23 February 2017 via mobile

I booked Executive Deluxe via Agoda in Agoda website show club lounge access facility. I was check in by staff who barely understood "luggage or club lounge ". He kept me wait for almost 10 minutes for checking with his colleague. He did not checking my requirement like smoking , non smoking , king bed , twin bed surprised me...

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Helpful?
Thank Annie S
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you very much for choosing the Kempinski Hotel Shenzhen in this vibrant city. Your kind comments therein are truly appreciated and we would like to take this opportunity to convey our most sincere apologies for the unpleasant experience you encountered this time and we shall continuously endeavour to improve our services in the future. I sincerely...

Reviewed 15 February 2017

Great location close to metro station and shopping street. Breakfast both European and Chines. Clean and new rooms with all you need equipment. TV and Wifi etc... Easy to get Taxi in the mornings and you could get services in english, german, russian even a few world in Finnish.

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Helpful?
Thank Raiski
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for staying with the Kempinski Hotel Shenzhen during your recent visit to Shenzhen. Many thanks for your valued patronage and we look forward to seeing you again. Lynn Xiao

Rivne, Ukraine
Reviewed 9 February 2017 via mobile

Kempinski hotel located near beautiful shopping malls, theater and in the nice district. It's hotel full of wonderful different figure. I was there in Christmas time. It was realy lovely decoration. Nice restaurant kitchen. Really friendly and helpful guest service department. Also Daniel use to help me many times. Canadian beautiful girl in red. Thank you for good holiday. I...

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Helpful?
Thank Mariia U
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear valued guest, Thank you for choosing the Kempinski Hotel Shenzhen. We are sincerely pleased that you were content with our services and look forward to welcoming you once again to stay with us. With my best regards, Lynn Xiao

Reviewed 1 February 2017 via mobile

Just stay one night there for visiting relative, hotel is large, room is spacious, comfortable bed, enough light, value for money! Easy to get taxi to the nearby Sai Lake. Missed buffet dinner that can't comment, breakfast is standard as same level of hotel.

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Helpful?
Thank Carman K
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing our hotel as your preferred choice of accommodation in this vibrant city. We look forward to welcoming you once again to the Kempinski Hotel Shenzhen. Best regards, Lynn Xiao

Hong Kong, China
Reviewed 29 January 2017 via mobile

Stayed one night for business trip. Hotel room is a little old but acceptable. Breakfast is very good, but the streets surrounding the hotel are very interesting with lots of shops and restaurants. Plenty to do after work. Definitely recommend. Has a bus that connects to HK airport direct.

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Helpful?
1Thank Ken C
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for staying with the Kempinski Hotel Shenzhen during your recent visit to Shenzhen. Many thanks for your valued patronage and we look forward to seeing you again. Lynn Xiao

New Delhi, India
Reviewed 22 January 2017

Staying here for the 1st time though have visited Shenzhen more than 20 times.This is really a wonderful luxurious property. The rooms are pretty nice with good decor and work area. Perhaps update may be due but even then good size and comfortable. Very good breakfast to suit all tastes-Asian and European.Also had a mel at their huge Chinese restaurant...

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Helpful?
Thank SinghCzar
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen in this vibrant city. Thank you for your kind comments. It is certainly beneficial to receive your constructive comments and we shall continuously endeavour to improve our services commensurate with...

Taipei
Reviewed 18 January 2017

I am in business trip in SZ at 2017/01/18. I booked a NON-SMOKING room but after I check in, the front desk manager Marvin gave me 19th Floor room, which is a SMOKING ROOM. I called the front desk from the room, but no one picked up. Later I tried three times and get no response. After waiting for 20...

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Helpful?
Thank yehjunwei
Catherine L, Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Guest Firstly, thank you for choosing our Hotel. Naturally, I am most concerned that you were disappointed with our services provided. Please let me reassure you that we take your valuable comments very seriously. The short fall in service and unpleasant action of staff has been addressed with the concerned and necessary retraining is taken place to avoid such...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Kempinski Hotel Shenzhen is located in Nanshan District. The hotel has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong. The hotel design was inspired by a well-known poem by Southern Song Dynasty poet Xin Qiji. To be one of the city’s leading luxury hotels, the Kempinski Hotel Shenzhen comprises of 390 super-king comfort bed guestrooms featuring flat screen TV and in-bath television in all suite rooms. ... more   less 

Additional Information about Kempinski Hotel Shenzhen

Address: Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Region: China > Guangdong > Shenzhen > Shenzhen Bay Port
Price Range: $196 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Shenzhen Kempinski Hotel
Hotel Style:
#13 Business Hotel in Shenzhen
#18 Spa Hotel in Shenzhen
#25 Luxury Hotel in Shenzhen
#43 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel Shenzhen staff and other travellers.
1 question
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Perth, Australia
3 months ago

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Questions? Get answers from Kempinski Hotel Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get room with bay view”
krmesserdfw, 5 Mar 2017 | Read review
“Wide range of food nearby”
wilsonjing, 19 Dec 2016 | Read review
“You are surrounded on all sides by buildings. So not much luck there.”
jg379, 30 Nov 2016 | Read review
“Get a bigger room as it is more value for money.”
Sky_Traveller2000, 17 Jul 2016 | Read review
“higher floors are better.”
632shyamr, 6 Jun 2016 | Read review
5 of 5