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Although I have though a brand name as KEMPINSKI will warrant a minimum of standards...., BIG FAIL.
Apparently most rooms smelling for cigarettes and smoke, even the floors are smelly, the staff would not get a job in any European 2 Star Hotel due to...More
Response from Catherine L, Manager at Kempinski Hotel ShenzhenResponded 3 weeks ago
Firstly, thank you for choosing our Hotel.
Naturally, I am most concerned that you were disappointed with our services provided.
Please let me reassure you that we take your valuable comments very seriously. The short fall in service and unpleasant action of staff...More
Location is nice, near Metro Shenzhen Houhai Station (MRT/MTR), near shopping area & many restaurant (Coastal City, etc). Friendly reception staff but need to improve for english. Leave message to the hotel for honeymoon but it's useless. Thanks.More
Thank Felix S
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 4 weeks ago
Dear Valued Guest,
It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. Your kind comments therein are truly appreciated and we would like to take this opportunity to convey our most sincere apologies for the unpleasant experience...More
First time I visited, I just enjoyed the restaurant which was absolutely excellent. I then have stayed a couple of times and enjoyed immensely.
Very good service and friendly staff.
Large breakfast and good variety.
Thank Johan Ö
Response from Catherine L, Manager at Kempinski Hotel ShenzhenResponded 10 February 2018
Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards
Wonderful experience and nice stay. Very good location near by shopping mall. It is located at happening place. For Indian visitor there is Indian restaurant just 500 meters away. Rooms are good, spacious and quiet.
Hotel ambience is very good. I stayed here for 3...More
Thank Mukesh K
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 6 February 2018
Dear valued guest,
It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city.
Many thanks for your valued...More
Vast, old-fashioned lobby with plenty of dark woods, chandeliers and wasted space. Bedroom decor also traditional. It all seems out of sync with the contemporary, high tech style of Shenzhen. Breakfast buffet ok.More
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 14 January 2018
Dear Valued Guest,
I wish to take this opportunity to thank you for your time to share with us your valued comments and suggestions which are truly appreciated.
Many thanks for your valued patronage and we look forward to welcoming you once again.