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Kempinski Hotel Shenzhen

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#17 of 2,667 Hotels in Shenzhen
Certificate of Excellence
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Kempinski Hotel Shenzhen
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697 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Xiamen, China
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

The rooms are well furnished. Breakfast menu is standard good fare. However the room service food was horrible the beef was undercooked as were the chicken dishes. There are a lot of food places outside so you can chose from the nearby mall on various cuisines. The front desk staff is a snobbish lot their behaviour bordering close to racism.... More 

Helpful?
Thank J G
Bangkok, Thailand
Level Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 days ago NEW via mobile

Reasonably happy with this hotel. Rooms are comfortable. Had a room on the executive floor so should be great value. The lounge does not provide afternoon tea but had all day nibbles. Probably not the best of the kempinskis. Staff need English training. Some basic English should be mandatory

Helpful?
Thank Riza S
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, We thank you for staying with the Kempinski Hotel Shenzhen in this vibrant city. Thank you for sharing with us your valued reviews which are truly appreciated. We shall endeavor to continuously enhance our staff English training. Once again, many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski... More 

1 review
Reviewed 1 week ago via mobile

Stayed here for 7nights and it was a great stay . Very clean , close to train station and a lot of shopping malls around.. those interested in shopping can stay here. Ok mall , coastal city malls are just few mins from the hotel

Review collected in partnership with 单个酒店

Helpful?
Thank Gopinath R
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for your very positive reviews which are truly appreciated. We look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best regards, Lynn Xiao More 

Lethbridge, Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

Stayed 5 nights late October. Hotel is getting a little dated. Staff very helpful. Subway station right outside the door very handy. Attached to a couple different shopping malls. Many very good restaurants close by. Didn't eat in hotel or use executive floor. King sized bed was 2 twin mattresses pushed together on a king size box spring. Rode out... More 

Helpful?
Thank duff_mcduff
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for staying with the Kempinski Hotel Shenzhen during your recent visit to Shenzhen. Many thanks for your valued patronage and we look forward to seeing you again. Lynn Xiao More 

Kent
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 weeks ago via mobile

A very grand looking - and feeling - hotel. Good sized double rooms, good shower(v important!) and excellent service - although I'm not a demanding sort of person. On here for business and using the conference rooms. Well operated and good attention to detail. Perhaps little dated in places and certainly an 'intermittent' internet wifi signal - but I think... More 

Helpful?
Thank Greg_7Oaks
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing our hotel as your preferred choice of accommodation in this vibrant city. We look forward to welcoming you once again to the Kempinski Hotel Shenzhen. Best regards, Lynn Xiao More 

Beijing, China
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Amazing hotel in Shenzhen. Perfect location in downtown. The staff is always available to answer any of your queries. Located in Houhai, not far from Windows of the world and Sea World, this hotel is the perfect place for both Business and fun after work. This is my second home in Chine.

Helpful?
Thank Didier2607
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, We thank you for choosing the Kempinski Hotel Shenzhen as your second home in China. It is our great honor to receive such a positive comment. Thank you! We are sincerely pleased that you were content with our services and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and... More 

Shanghai, China
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago via mobile

Kempinski hotels are known for their attention to details for many years. This time they do not fail. My first experience of the brand. Arrived late and ordered room service. Arrived to see they included certain items which I was allergic to. They came to change it. Twice. To ensure they got it right. And it was 2 am. Enough... More 

Helpful?
Thank TwoHundredDays
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, Thank you for staying with the Kempinski Hotel Shenzhen during your recent visit to this vibrant city. We wish to take this opportunity to thank you for your valued patronage and look forward to welcoming you once again soon. Best regards, Lynn Xiao More 

London, United Kingdom
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 October 2016

Overall hotel is decent however I think it does need some updating, especially the toilet. When I entered the room it was little smelly so was the toilet, however it was manageable. They have very good spa facility and location is excellent.

Helpful?
Thank prashar18
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, I wish to take this opportunity to thank you for staying with us during your recent visit to Shenzhen. We are sincerely pleased that you were content with our services. Naturally we are concerned about the toilet smell issue which we shall endeavor to improve in your next visit. If I can be of any further assistance... More 

Wellington, New Zealand
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 October 2016 via mobile

After a ten year absence I returned to Shenzhen on business. Using the ferry from HKIA to Shekou Port I was very pleased to hop on to the metro which took me directly to the Kempinski Hotel. It is a very pleasant western style hotel with all the accoutrements you would expect for what claims to be a five star... More 

Helpful?
Thank Mike M
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. Naturally, we are sincerely pleased that you were content with our services and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards, Lynn Xiao More 

Hubli
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 22 October 2016

Fantastic place to stay, great hotel, excellent location with tons of shopping malls around , Hotel ambiance is really good and lobby staff are great. The only down side is, there is a lobby restaurant, here the staff hardly knows English and its difficult to order ur drinks and also they show u the price informing its expensive, that was... More 

Helpful?
Thank nalavade
LynnXiao, Public Relations Manager at Kempinski Hotel Shenzhen, responded to this review

Dear Valued Guest, We are sincerely pleased that you were content with our services. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. Best regards, Lynn Xiao More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Kempinski Hotel Shenzhen is located in Nanshan District. The hotel has convenient accessibility to the Shenzhen Bay Bridge providing immediate access to Hong Kong. The hotel design was inspired by a well-known poem by Southern Song Dynasty poet Xin Qiji. To be one of the city’s leading luxury hotels, the Kempinski Hotel Shenzhen comprises of 390 super-king comfort bed guestrooms featuring flat screen TV and in-bath television in all suite rooms. ... more   less 

Additional Information about Kempinski Hotel Shenzhen

Address: Haide Third Road, Houhaibin Road, Nanshan District, Shenzhen 518054, China
Region: China > Guangdong > Shenzhen > Shenzhen Bay Port
Price Range: $180 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Shenzhen 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Shenzhen Kempinski Hotel
Hotel Style:
#11 Spa Hotel in Shenzhen
#13 Business Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#42 Best Value Hotel in Shenzhen
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Questions & Answers

Questions? Get answers from Kempinski Hotel Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You are surrounded on all sides by buildings. So not much luck there.”
 of 5 bubbles jg379, 30 Nov 2016 | Read review
“Get a bigger room as it is more value for money.”
 of 5 bubbles Sky_Traveller2000, 17 Jul 2016 | Read review
“higher floors are better.”
 of 5 bubbles 632shyamr, 6 Jun 2016 | Read review
“Any room is better than any other room for the price in Shenzhen. No bull.”
  • the view from the 19th floor room
 of 5 bubbles theYpsiGypsy, 16 May 2016 | Read review
“All rooms were great!”
 of 5 bubbles Cuatrodivas, 28 Apr 2016 | Read review
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