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Sheraton Shenzhen Futian Hotel

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865 Reviews from our TripAdvisor Community

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Showing 285: English reviews
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Reviewed yesterday NEWvia mobile

Had a 2 nights stay. Asked for a high floor room and was allocated 22nd Floor with a city view. As i arrived late at night i didnt see the view until next morning. Lo and behold! I had a fright when i drew the curtains. 2 massive towers in pitch black glass were on my right and left..the aura...

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Helpful?
Thank Hotell-SG
Monaco-Ville, Monaco
Reviewed 2 days ago NEW

Superb hotel in a prime location, close to Futian district, Coco Park and CBD, access to Metro is walking distance, 2 minutes. Room was large, quiet and beautifully decorated. Staff was courteous and very professional, two thumbs up for the reception! Fast and efficient! Breakfast buffet was great, a large selection of food well presented, very appealing.

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Helpful?
Thank Patrickamonaco
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Patrickamonaco, warm greetings from Sheraton Shenzhen Futian Hotel! We are glad to learn that you find our hotel location convenient, and you like the room facility and breakfast buffet at The Exchange. Speaking of Food & Beverage, we also recommend you to go our Mezzo Italian Restaurant where you could experience the authentic Italian cuisine at reasonable price and...

Shanghai, China
Reviewed 5 days ago NEWvia mobile

Stayed twice at Sheraton Shenzhen and had really nice experience. They were kind enough to upgrade me to executive suite on my second stay and the staff were amazingly nice. I highly recommend the executive lounge as the food is incredible and staff super warm and nice. Kiko xu, Cyan wu, iris li and candy liu were able to remember...

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Helpful?
Thank warrenli2017
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear warrenli2017, Hi! We are much pleased to hear that you have felt satisfied with your second stay at Sheraton Shenzhen Futian Hotel. Thank you for your kind comments and recommendation on tripadvisor, especially your complimentary feedbacks about hotel personalized service provided by our associates at Club Lounge. Our hard-working associates like Kiko, Cyan, Iris and Candy will be thrilled...

Singapore, Singapore
Reviewed 1 week ago NEW

Have stayed in this hotel for more than 5 years, pleasant executive lounge staff and accommodating to help on our requests. Compliments to Liz Chen and Jane. The variety of food during happy hour is commendable. Mr G Lee (SPG Gold Member)

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Helpful?
Thank Gleeky78
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Gleeky78, Hi! It has been our great pleasure to be at your service during the past 5 years and thank you very much for your loyalty and complimentary words about hotel club lounge service, especially service provided by our associaites Liz and Jane. Besides, we are glad to know food and berverage variety at Happy Hour opening from 17:30...

Reviewed 1 week ago via mobile

Recently I visited Sheraton Shenzhen Futian Hotel on 16th Mar and was surprise that the club lounges manager Hillary Zhou was preparing for my birthday cake to celebrate my birthday for me. I was very surprise as I book the room only on the 15th mid night. The entire hotel customer service seem to know my birthday and greeted me...

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Helpful?
Thank Wong A
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Peter Wong, Hi! It was a great honor to have you stay with us on the special day- your birthday. We wish you a happy birthday and every day to be filled with lots of love, laughter, happiness and the warmth of sunshine. Thank you so much for taking your valuable time to share this kind comment at TripAdvisor,...

Melville, New York
Reviewed 1 week ago

Welcoming and accommodating lounge staff. Good location. Nice gym. Excellent Italian restaurant on the 2nd floor. Kiko Xu, Lois Li and Candy Liu will be missed. Always friendly faces after a long day. Looking forward to my next visit.

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Helpful?
Thank nmincone
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear nmincone, Hi! We are much delighted to learn that you had enjoyed your experience at the gym, Mezzo Italian Restaurant and Club Lounge. Thank you for your wonderful review and specially mentioning the great service provided by our associates Kiko, lois and Candy. We all look very much forward to welcoming you back to your home away from home,...

Shanghai, China
Reviewed 1 week ago via mobile

I like to stay in Sheraton Shenzhen Futian, there are several reasons. And one important reason is its lounge service is great. The girls in here are great, such as Iris Li, Cyan Wu, Kiko Xu, Candy Liu. They brought me great experience in here, let me feel really comfortable.

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Helpful?
Thank Chinahenrytao
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Chinahenrytao, Hi! Thank you for taking time to write down your wonderful comments at TripAdvisor. It is great to hear that you had a fantastic stay at hotel Club Lounge and, especially, outstanding service provided by our associates Iris, Cyan, Kiko and Candy has won your recognition. Your kind wods are much encouraging for them and the team. Looking...

Reviewed 1 week ago

I was usually here for a large yearly conference, the location is excellent. Across the street one direction is a relaxation center and Spa, the other direction is a nice shopping mall with several restaurants and good access to the subway. Including a Carre-Four. You can also window shop at the Porsche, Ferrari, and Bentley Dealer near by.

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Helpful?
Thank pickyfamilyof4
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear pickyfamilyof4, Greetings from Sheraton Shenzhen Futian Hotel! We are delighted to learn that you have felt satisfied with your stay with us, and your recognition of hotel's convenient location is appreciated. Located in the center of the Futian CBD area, Sheraton Shenzhen Futian Hotel is just across the Convention and Exhibition Centre and a few minutes’ walk away, which...

Beijing, China
Reviewed 1 week ago via mobile

Please thank Jane and Liz at the Club Lounge of the Sheraton Shenzhen Futian. They were delightful and gracious! Thanks Jane and Liz for making my stay an enjoyable one! Brian C. Starwood Ambassador Platinum

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Helpful?
Thank bchienbkk
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear bchienbkk, Hi! It is our great pleasure to hear that you had enjoyed your stay with us recently and we highly appreciate your recognition to the services provided by our associates Jane and Liz. Your kind words will be shared with the team as it will encourage us to improve in the future. We sincerely hope that you can...

Reviewed 2 weeks ago via mobile

Stayed one night on way to Hong Kong. Check in was good. Got some help from concierge and very helpful with ferry tickets. Exec lounge was less than average. Two young gentlemen talking to one of the staff for at least twenty minutes - extremely loud and disruptive yet staff did nothing while other guests became annoyed. We left and...

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Helpful?
Thank Hugh S
Joanna-ssf, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Hugh S, Hi! It is our honor to be at your service on your trip to Hongkong. Your constructive feedbacks about your stay with us on TripAdvisor is much appreciated. While it is good to to learn that hotel check-in and concierge service has met your expectation, we are deeply concerned reading your experience at club lounge and please...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: $178 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Starwood APAC, Ctrip TA, Priceline, Agoda and Cheap Tickets so you can book your Sheraton Shenzhen Futian Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#12 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#47 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Shenzhen Futian Hotel staff and other travellers.
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Questions? Get answers from Sheraton Shenzhen Futian Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“back of the hotel would be quieter - overlooking the outdoor pool, rather than busy roads.”
 of 5 bubbles , 14 Feb 2017 | Read review
“Stay in West Wing if you use the Sheraton Lounge service. Stay in East Wing if you use the gym.”
 of 5 bubbles ToneTone88, 13 Feb 2017 | Read review
“Easy access using MTR. Just use exit D at Grand Opera Station.”
 of 5 bubbles TomY736, 3 Dec 2016 | Read review
“Rooms south west only. Lobby is cold and like a gymnasium. Not friendly.”
 of 5 bubbles scottym661, 27 Jul 2016 | Read review
“There are east wings and west wings in this hotel.”
 of 5 bubbles tim7482016, 21 May 2016 | Read review
5 of 5