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The Ritz-Carlton Sanya, Yalong Bay

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#3 of 1,329 Hotels in Sanya
Certificate of Excellence
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1 room 2 adults 0 children
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The Ritz-Carlton Sanya, Yalong Bay
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1,596 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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shanghai, China
Reviewed 1 week ago

Enjoyed the trip, I am very good choice,Hope there is a chance next time staying at the hotel brand and can get more preferential discounts.If there is an opportunity, I think I will again with family and friends at the ritz-carlton hotel

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 164minh
BEIJING, China
Reviewed 1 week ago

12 to 14 this month to bring children to stay in this hotel, the service is very perfect. Living in the administrative building, in particular, praised the executive lounge VIDA (CAOJIN), with the child interaction is very warm, the child likes to play with her, to the guests feel at home.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 370nanj
Management response:

Dear valued guest 370nanj, Thank you very much for choosing The Ritz-Carlton Sanya, Yalong Bay, and taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. We highly appreciate your recognition for...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Excellent resort for spending a few days with your family. Typical Ritz-Carlton service, large area and multiple activities. Some departments could though do with improvement in English-comprehension abilities

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Shankar2606
Beijing, China
Reviewed 4 weeks ago

I booked Ritz Carlton Sanya for my parents to celebrate their 50 years anniversary of marriage . Because I can't accompany their stay in your hotel. So I called the guest manager Ms. Alice and tried to find if she could help to arrange some celebration welcome greeting for my parents. It is to my big surprise, she delivered a...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank jixianl2017
Management response:

Dear valued guest jixianl2017, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided your parents with exceptional service and they really had a very satisfied stay with us. We are more than delighted to surprise your parents on this very special occasion. Your...

shanghai, China
Reviewed 21 March 2017

The service here is very good, help us to upgrade to double villa free environment, not to say, the perfect experience is very good, the villa Liao Wanting butler service is very good, for we brought the children swimming toy, restaurant etc., but also help us to find the lost things, very satisfied.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank zhiyongc2017
Reviewed 7 February 2017 via mobile

The staff are really nice and friendly, hotel facilities are suitable for families traveling with kids. We spent good time. However, there are always small little things to share...... The housekeeper who did cleaning for room #1216 on the 5th Feb. was really nice, left a note as I forgot the cash in the room. We really appreciate it. Called...

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Helpful?
Thank Yao W
shanghai, China
Reviewed 6 February 2017

first time in sanya, best choice of Ritz in yalong Bay.Enjoy the beach all the day.Kids and old are all love in it. Wish more type of food in the hotel, that we can stay in hotel all the vacation! I will choose Ritz in yalong Bay next trip.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 577leiz
Sydney, Australia
Reviewed 5 February 2017

As background, this is not our first time to Hainan and nor is it our first time travelling to China. We were travelling as a couple, with my wife pregnant in the final trimester. We were therefore seeking a quiet but luxurious, stress free escape for the holiday season. Last point of reference is that I am a Ritz Carlton...

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7Thank OzCol1981
Management response:

Dear Mr. OzCol1981, Warmest Greetings from The Ritz-Carlton Sanya, Yalong Bay! Thank you very much for taking time out of your busy schedule to share with us your constructive feedback and comments on TripAdvisor. We are most apologetic for the inconvenience caused by the group event and the inconsistent service you and your wife experienced during the stay. I can...

Hong Kong
Reviewed 19 January 2017

We were really looking forward to this trip, given the raving reviews we were reading on Tripadvisor. We had high expectations that unfortunately were not met. After 5 days here, we left feeling disappointed and irritated rather than relaxed and energized. Let's start with the positives first. - Over the course of our stay, we found certain individuals who went...

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Helpful?
Thank hungryforrice F
Management response:

Dear Mr/Mrs hungryforrice F, Thank you very much for taking your valuable time sharing your stay experience with us. I sincerely apologize for the inconvenience caused by the large event we held during your stay. We should indeed have informed you in due time about the scope of that event and its undesirable consequences on the availability of some of...

China
Reviewed 6 January 2017 via mobile

Went before Christmas break, overall experience is above average . Kid club main activities for below 7/8 years kids, attended turtle feeding lesson but disappointed to find only showing PPT. Breakfast is good but when pack and smoker smomjng opening in front of kids it can be unpleasant. Food hotel is generally expensive can go nearby or delivery for more...

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Helpful?
Thank XJH-DT
Management response:

Dear valued guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback and comments with us. I am glad to know that overall you had a great experience in our resort. To provide each guest with genuine care and comfort and to make sure each of our guest has a wonderful...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Region: China > Hainan > Sanya > Yalong Bay
Price Range: $281 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
Hotel Style:
#2 Business Hotel in Sanya
#3 Luxury Hotel in Sanya
#3 On the Beach Hotel in Sanya
#3 Family Hotel in Sanya
#3 Spa Hotel in Sanya
#9 Romantic Hotel in Sanya
#48 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Sanya, Yalong Bay staff and other travellers.
4 questions
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Woodland Hills
over a year ago

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Questions? Get answers from The Ritz-Carlton Sanya, Yalong Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a seaview”
Pugwash1968, 2 Oct 2016 | Read review
“Upgrade to Oceanfront room. We had the fifth floor and it was terrific.”
JoeMortNYC, 18 Sep 2016 | Read review
“Book as close to the lobby as possible, and avoid the 10-15 min walks, or have the conceirge staff point you in the wrong direction...”
JerryL301, 7 Sep 2016 | Read review
“Ocean rooms have a stunning view. First floor lagoon rooms are nice too with a walkout deck and connects to common pool.”
JJC246, 8 Jul 2016 | Read review
“All rooms are the same square footage. However they are all to a high standard. Rooms away from the lagoon pools tend to be quieter.”
pooh60, 15 Jun 2016 | Read review
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