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Conrad Sanya Haitang Bay

Traveller (365)
Room & Suite (85)
Pool & Beach (39)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Distinguished by its contemporary architecture styled on the French Riviera, Conrad Sanya Haitang Bay features 92 luxurious villas and rooms overlooking the blue ocean, set in a secluded haven, surrounded by tropical gardens. Upon check-in guests are ensured of an unforgettable arrival experience with unbeatable tropical views. Our friendly Conrad Sanya Haitang Bay Team provides each guest with dedicated professional and personalized service.
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Property amenities
Pool
Free Parking
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Luxury
Quiet
HOTEL CLASS
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Special Offer:APAC Sale - Up to 25% off
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Reviews & more
271Reviews
437Photos
3Q+A
28Room tips
Traveller rating
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Popular mentions
the place looks fine, just bad maintenance, some of the pools are abandoned. The hardware is okay, the service is the terrible part. When the roof have water leakage problem, it took them a long time to fix it. By fixing, they just pull the pile and drain the water, they made
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Response from Adventure36086122180, 公关经理 at Conrad Sanya Haitang Bay
Responded 3 weeks ago
Dear Guest, Thank you for your comments. Sorry to learn that you didn't had a perfect stay this holiday and rest assured my team has already sorted this out. Looking forward to begin of service you again one day in the future, should your travels ever bring you back to Sanya!
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Hotel's Favourite
Stayed in a Garden view Villa it was so comfortable I didnt want to come home. A big thank you to Marry Q (house keeping) she was absolutely amazing. It was a delight to open the door each morning to see her friendly smile, couldn't do enough for me. Also want to mention the
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Response from Richard G, General Manager at Conrad Sanya Haitang Bay
Responded Jul. 25, 2018
亲爱的 297412 很高兴阅读您对您的意见, 在您的逗留与我们, 非常感谢您确定我们的一些员工的名字, 这有助于我们确保适当的承认发生。 再次感谢, 我们期待在未来的一天在海棠湾再次见到你。 此致敬意 Richard
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+1
Stayed at the Conrad as I am a gold Hilton member and I have to say this would have to be one of my worst Hilton experiences. At the start check in was so so slow and the fact that the staff member could speak very little English did not help. Nothing was able to be explained
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Response from Richard G, General Manager at Conrad Sanya Haitang Bay
Responded Aug. 2, 2018
Dear Alastair4, Thank you for providing this feedback on your recent stay with us at Conrad Sanya Haitang Bay. I was disappointed to learn of the various experiences that you have clearly articulated and would like to apologize for these issues, which affected your stay and were not up to your expectations of the Conrad brand. Please rest assured that I shall be addressing these inconsistencies one by one with my team here and we will continue to strive to provide the best possible service in the future. Our senior front office team are all proficient in English but it seems that increased training of all team members will be required. Pizza delivery through room service should not have more than 30 minutes and we apologize if it was longer than that. We will also conduct increased English training fir the order-taking team to ensure that they understand the ingredients better. Our gardening team should not have started noisy work at the time indicated and we will be addressing this with them accordingly. Finally, though your last stay with us may not have met your expectations, we do hope that you may consider staying with us again at some time in the future, in which case we would be delighted to take special care of the reservation and all aspects of your future stays, in order that you may enjoy an excellent time in Sanya, where Conrad can provide the service quality levels for which it has become renown and which we should like to provide to yourself once again. Yours sincerely, Richard
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+7
Our first vacation to Hainan Sanya, the hotel is superb. Nice amenities, room is big and clean, my son love the bath tub and private pool. The beach is also nice and hotel staffs are helpful. The hotel is better Big that you need buggy to bring you around. Nice 👍🏻
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Response from Richard G, General Manager at Conrad Sanya Haitang Bay
Responded Jun. 7, 2018
Dear Joel, Thank you for taking the time to write this review on our hotel. The team and I are really glad to read how much you enjoyed your stay. We look forward to being of service to you again in the future if your travels ever brign you back to Haitang Bay. Best regards, Richard
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Ideally located with a beautiful beach and professional courteous staff. Beautiful comfortable villas and great breakfast. Also within close proximity to the Duty Free Mall and guests of Conrad enjoy an extra 5% discount off designer brands such as Gucci, Prada, etc.
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Review collected in partnership with Conrad Hotels & Resorts
Response from Richard G, General Manager at Conrad Sanya Haitang Bay
Responded Mar. 30, 2018
Dear janetjchang. Thank you for your kind comments. Whilst it is indeed true that our location in Haitang Bay is very convenient for may attractions, that fact that you appreciated our staff as 'very courteous' was even more important to us. Thank you and we look forward to seeing you again one day in Haitang Bay. Bets regards, Richard.
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12345617
Dear hkam623. Yes, we heat the pools during winter months. Looking forward to welcoming you to Conrad Sanya Haitang Bay one day. Best regards, Richard.
0 votes
"worst experience"
"the kids activity location in next hotel ( same owner) not in the same hotel and villa with ocean view is near than the beach"
"The garden pool villas are best, good value and very private."
"The bungalows were a knock out!"
"The room is very very out of repair including wall, pool, bed .etc. The lobby seems is ok."
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123456
PRICE RANGE
US$172 - US$723 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conrad sanya haitang bay hotel sanya
LOCATION
ChinaHainanSanyaHaitang Bay
NUMBER OF ROOMS
92
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