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Renaissance Sanya Resort & Spa

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#6 of 1,287 Hotels in Sanya
Certificate of Excellence
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Renaissance Sanya Resort & Spa
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520 Reviews from our TripAdvisor Community

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Showing 281: English reviews
Phuket, Thailand
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

This was my first trip to Sanya and China.... To tell you the truth, I went to there simply because our company was organizing a event which I had to attend. It would have never been on my list of things to do. Boy was I wrong, what an amazing stay I had. From the moment you get greeted at... More 

Helpful?
Thank DavidIppersiel
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. Ippersiel We appreciate the time you have taken to share with us some very encouraging feedback that certainly will motivate our ambassadors to work towards continuous improvement. I will pass your generous commendations to the ladies and gentlemen that you have mentioned above. Thank you and we look forward to host you and your family in the near... More 

Bangkok, Thailand
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago via mobile

Visited and stayed at this hotel for 6 days. From the pick up, to the check in, the food, the service - everything was excellent! This was probably more so because of the very personalised service provided by the team of wonderful associates! Nothing was too big to ask! The attention to detail was just wow! We had an intensive... More 

Helpful?
1 Thank SJ1997
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear SJ1997 We appreciate your gracious feedback and we are glad that you enjoyed the stay here. We will forward your kind commendations to the ambassadors that you have highlighted and will certainly encourage them to do even better in the near future. Thank you once again and we look forward to be of service during your next visit. Sincerely... More 

Level Contributor
22 reviews
4 hotel reviews
Reviewed 3 weeks ago

This hotel is amazing, i really liked the lobby and their gardens, with beach and pools. Rooms were nice also, i'm not sure how i feel about "walls" of the bathroom but bed was very comfy. We also got chance to see Presidential suite which is just incredible! Breakfast is really good too and on the weekends they play movie... More 

Helpful?
Thank Nastja N
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Ms. Nastja Thank you very much for your kind feedback. Our ambassadors have worked hard to provide the Renaissance experience that are Intriguing, Independent and Ingenious. We believe, we can still do better and aim higher. Your generous feedback is certainly an encouragement for us to do so. André Nurman Director of Operations Renaissance Sanya Resort & Spa More 

Singapore, Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Spacious Room with balcony and room pool accees is also avaible for those who like to take midnight swim!! Food is good too. It is a good holiday destination for the young and old. Opt for room with sea view as the morning view each morning you wakes up is so refreshing.

Helpful?
Thank Selina T
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Ms. T We truly appreciate the time you have taken to provide with very positive feedback. We believe, there are still areas which we can be better and your kind words will certainly encourage our ambassadors to aim higher. Thank you once again André Nurman Director of Operations Renaissance Sanya Resort & Spa More 

Shanghai, China
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 weeks ago via mobile

Arrived yesterday, picked up by an Audi A8! Warm welcome in the hotel, everybody so friendly. Nice sea view room, just relaxing. Looking forward to the next two days. Just enjoy, stayed in Bali before, will come to Sanya again. Congratulations to the management for this property and the the excellent ambassadors.

Helpful?
Thank ThomasLudwig
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. Ludwig We truly appreciate your generous feedback on your stay in our property. Your kind words will certainly encourage our ambassadors to continuously improve our the services and products. Thank you once and have a great 2016. Sincerely André Nurman Director of Operations Renaissance Sanya Resort & Spa More 

Bristol, United Kingdom
2 reviews
Reviewed 29 October 2016

we stayed in this hotel for 5 nights and although the building and the surroundings were beautiful there was very little choice of restaurants considering it was located in quite a remote area. Food was ok but I've had better in 3-4 star hotels. Hotel staff were very friendly and mostly helpful but it appeared the majority of them struggled... More 

Helpful?
Thank khenu
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. Khenu We appreciate the time you have taken to give us invaluable feedback on your recent stay. We truly apologize if we have failed to exceed your expectation. We agreed that the food quality can be better and more English speaking staff would have been helpful. We have actually hired more chefs with international experience & additional English... More 

Shanghai, China
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 October 2016

This was our third stay at the Renaissance Sanya Resort & Spa, ideal getaway for a couple of days. It's about 30 minutes from the airport so not too far away. We booked the hotel pickup and that's always comfortable when you travel with 3 children and luggage. We stayed 5 nights during the Chinese National holidays (Golden Week). We... More 

Helpful?
1 Thank Francis du Bois d
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. du Bois Thank you for taking the time to give us a review and invaluable feedback on your experience. We are glad that you enjoyed the experience, however there are still many areas, which we can be better. Our Marriott Reward members do get up to 30% off on everything in the restaurants and bars and up to... More 

Shanghai, China
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 October 2016

The Renaissance hotel is doing so many things very very well. The property itself is beautiful. The first impression is fabulous: a massive, open-air lobby overlooking manicured lawns and the sea. The staff is very well-trained to be attentive and friendly. The pool is one of the best resort pools I have ever seen--massive, interesting, coo, shallow and clean. Despite... More 

Helpful?
1 Thank return2asia
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear return2asia We truly appreciate the time you have taken to provide feedback on your recent stay. Thank you for the generous compliment on our facilities. As for the food & beverage offering, we do agree that major improvements are required. We are in the process of revising the menus & hiring additional chefs with international experience, however, they are... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2016 via mobile

Overall the structure is really nice with huge/clean room and balcony ; the swimming pool is huge and all surrounded by a tropical forest. I have to say I was expecting better food for the night buffet with a price of 400RMB/50Euro (incl. service charge); a lot of local restaurants deliver the food or come to pick you up for... More 

Helpful?
Thank Alberto F
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. F We appreciate the time you have taken to review our property and thank you for the honest feedback, which will allow us to get better. We agree that our buffet needs improvement and we have recently hired chefs with international experience to improve the quality & experience. I have asked our executive chef to review the breakfast... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2016 via mobile

On our past visit to the hotel was up to Marriott standard. Now, four years later the hotel is run down and not well maintained. Even worse, despite the hotel having several restaurants, only two are open at night (Buffet, Chinese Restaurant). At breakfast one has to line up for at 30 minutes to be seated. The Marriott Sanya Yalong... More 

Helpful?
1 Thank Michael G
RenaissanceSanya, Director of Operations at Renaissance Sanya Resort & Spa, responded to this review

Dear Mr. G Thank you for taking the time to review our property. We apologize that we have not fulfilled your expectations. We agree with your concern on the property maintenance, which is not what the hotel should be. We have a new team and currently working on a long-term maintenance program. We have 3 restaurants in the hotel, however,... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Discover Renaissance Sanya Resort & Spa, a Marriott lifestyle brand, and explore its incredible sunsets, spectacular tropical landscaping and pristine beaches at the new and exquisite. Relax and rejuvenate at our resort and spa located at Haitang Bay on the South China Sea. Guest rooms offer breathtaking views, air conditioning, in-room safe, iPod docking system, and luxurious bedding. From international and Chinese to seafood and burgers, our restaurants create the perfect cuisine and atmosphere to meet up with family or friends. To rejuvenate your body and spirit, visit our Quan Spa featuring massages and treatments. Other amenities include a fitness centre, lagoon pool, kids' pool with slide, kids' club and many recreational activities including a bowling alley. Our event facilities feature an exquisite grand ballroom that accommodates more than 900 guests. When planning a family holiday, honeymoon or conference, and only 15-mintue driving distance from world's largest duty free mall in Haitang Bay. ... more   less 

Additional Information about Renaissance Sanya Resort & Spa

Address: No.1 Yezhou Road, Haitang Bay (Tufu Exit), Sanya 572000, China
Region: China > Hainan > Sanya
Price Range: $114 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Renaissance Sanya Resort & Spa 5*
Number of rooms: 504
Reservation Options:
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Also Known As:
Renaissance Sanya Hotel Sanya
Renaissance Sanya Resort And Spa
Hotel Style:
#3 Top resorts Hotel in Sanya
#5 Family Hotel in Sanya
#6 On the Beach Hotel in Sanya
#6 Luxury Hotel in Sanya
#6 Spa Hotel in Sanya
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#9 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Sanya Resort & Spa staff and other travellers.
17 questions
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Questions? Get answers from Renaissance Sanya Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the top floor - amazing sea view!”
 of 5 bubbles DavidIppersiel, 24 Nov 2016 | Read review
“Opt for Seaview Room Block C & D is the best view . Pay the difference it is worth it!”
  • magnificent sea view
 of 5 bubbles selinat2016, 2 Nov 2016 | Read review
“Corner rooms are the biggest ones.”
 of 5 bubbles francisduboisd, 12 Oct 2016 | Read review
“C tower rooms were musty. Friends moved to A tower and reported no musty smells. A tower gets bright morning light.”
 of 5 bubbles return2asia, 7 Oct 2016 | Read review
“High floors for sea-view.”
 of 5 bubbles karlmma, 6 Aug 2016 | Read review
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