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Kempinski Hotel Harbin

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Traveller (199)
Room & Suite (73)
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Overview
  • Excellent61%
  • Very good21%
  • Average7%
  • Poor7%
  • Terrible4%
Travellers talk about
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Reviews (96)
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28
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28
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All reviewsgerman restaurantstaff was very friendly and helpfulmost casesthe executive loungethe rivershower stallcold weatherice snowthe hotel offersice festivalwould definitely stay here againbreakfast buffetexcellent hotelchecking outchinese hotelsperfect locationfrozen river
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1 - 5 of 51 reviews
Reviewed February 24, 2018

This is a safe bet in Harbin. Rooms are comfortable and service is pretty good. We stayed during a very busy period, so the breakfast buffet was very crowded and messy. They stopped serving some items, and you needed to wait a long time for...More

Thank JLowDenver
Hotel's Favourite
Reviewed July 6, 2017 via mobile

The downside of following a tour is that you are unable to decide where to stay and how long you can stay. We only got to enjoy the place for roughly 6 hours as we are required to fly back to home at 7am. However,...More

1  Thank CarynKaining
Response from 哈尔滨凯宾斯基, Front Office Manager at Kempinski Hotel HarbinResponded July 9, 2017

Thank you for your stay at the Kempinski Hotel Harbin and for taking to time to give us such a positive feedback. We are happy to know, that you enjoyed your stay. Harbin also makes a great destination for guests with time at hand to...More

Reviewed February 8, 2018

We are a family of 6: two parents, four children. We live and work in China. We made our reservation the previous month before our trip and requested two adjoining rooms. When we got our room keys, we noticed that the numbers were not consecutive,...More

2  Thank Sunshine W
Reviewed February 7, 2018

We booked a hotel car to take us from Harbin West station to the hotel. Not cheap, but a great start to an excellent 5 night stay in this beautiful upmarket hotel. We enjoyed breakfast each day, and also enjoyed eating in the hotel’s Paulaner...More

Thank MSDSK
Response from Nina Z, Front Office Manager at Kempinski Hotel HarbinResponded February 12, 2018

Dear Guest, thank you for choosing Kempinski Hotel Harbin, we are so happy that you enjoy the stay with us. We will continue work on providing high quality service to all our guests. We look forward welcoming you back again.

Reviewed January 28, 2018

Major issue was not able to seek help from the concierge to secure entrance ticket to the Ice and Snow festival. The understanding of English need to improve lots. Staffs who know English can communicate simple communication but not fluently. The Executive floor manageress, my...More

Thank Stbroker
Response from Nina Z, Front Office Manager at Kempinski Hotel HarbinResponded January 30, 2018

Thank you for choosing Kempinski Hotel Harbin. We appreciate your comments and it will be shared with relevant departments. We will continue work on providing high quality service to all our guests. We look forward welcoming you back.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Indoor pool
Pool
Details
Price range
US$95 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Harbin
#4 Luxury Hotel in Harbin
#54 Best Value Hotel in Harbin
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$95 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Harbin
#4 Luxury Hotel in Harbin
#54 Best Value Hotel in Harbin
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (199)
Room & Suite (73)
Dining (22)
Pool & Beach (1)
Business Centre & Event Rooms (6)
Family and Play Areas (5)
Questions & Answers
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christ_bad
January 5, 2018|
AnswerShow all 4 answers
Response from Esa_K_Traveler | Reviewed this property |
If you google with hotel name and "toilet brush" you will find the answer.
0
Votes
Bintangkechil
November 26, 2017|
Answer
Response from Jianyuan C | Reviewed this property |
Not sure how you define being how far. You definitely need to taxi. It is about 15 minutes ride. In other words, you can't walk there.
0
Votes
Room Tips
"Go for the Executive Floor, its worth it."
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"River views are best, though the AQI was so bad we had almost zero visibility"
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"Cleaners at Kempinski use the same brush to clean both water glasses and the toilet in the rooms."
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"Rooms are generally big"
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