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All reviews german restaurant staff was very friendly and helpful the executive lounge the river cold weather shower stall ice snow ice festival breakfast buffet excellent hotel checking out chinese hotels frozen river chinese food paulaner hannibal detergent
Just seen your video of cleaning the drinking glasses whit toilet brushes, even in China that is desgusting.
I would never come near your premises, to all future travellers, avoid the hotel at any cost.More
Thank Hans L
Response from 哈尔滨凯宾斯基, 公关经理 at Kempinski Hotel HarbinResponded August 20, 2018
Dear guest, thank you for your attention. We are sorry that you did not have a pleasant experience，the occurrence of this incident made us deeply reflect on and take action immediately.We reaffirmed and clarified the workflow to all the staff again,each room must be clean...More
The standard room is quite large, bathroom has bathtub and shower head are separate as well as the restroom. The bedsheets, carpets and overall looks clean and comfortable. Good for business and leisure stay.
This is a safe bet in Harbin. Rooms are comfortable and service is pretty good. We stayed during a very busy period, so the breakfast buffet was very crowded and messy. They stopped serving some items, and you needed to wait a long time for...More
We are a family of 6: two parents, four children. We live and work in China. We made our reservation the previous month before our trip and requested two adjoining rooms. When we got our room keys, we noticed that the numbers were not consecutive,...More
We booked a hotel car to take us from Harbin West station to the hotel. Not cheap, but a great start to an excellent 5 night stay in this beautiful upmarket hotel. We enjoyed breakfast each day, and also enjoyed eating in the hotel’s Paulaner...More
Response from Nina Z, Front Office Manager at Kempinski Hotel HarbinResponded February 12, 2018
Dear Guest, thank you for choosing Kempinski Hotel Harbin, we are so happy that you enjoy the stay with us. We will continue work on providing high quality service to all our guests. We look forward welcoming you back again.