We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsgerman restaurantstaff was very friendly and helpfulmost casesthe executive loungethe rivershower stallcold weatherice snowthe hotel offersice festivalwould definitely stay here againbreakfast buffetexcellent hotelchecking outchinese hotelsperfect locationfrozen river
This is a safe bet in Harbin. Rooms are comfortable and service is pretty good. We stayed during a very busy period, so the breakfast buffet was very crowded and messy. They stopped serving some items, and you needed to wait a long time for...More
The downside of following a tour is that you are unable to decide where to stay and how long you can stay. We only got to enjoy the place for roughly 6 hours as we are required to fly back to home at 7am.
1 Thank CarynKaining
Response from 哈尔滨凯宾斯基, Front Office Manager at Kempinski Hotel HarbinResponded July 9, 2017
Thank you for your stay at the Kempinski Hotel Harbin and for taking to time to give us such a positive feedback. We are happy to know, that you enjoyed your stay. Harbin also makes a great destination for guests with time at hand to...More
We are a family of 6: two parents, four children. We live and work in China. We made our reservation the previous month before our trip and requested two adjoining rooms. When we got our room keys, we noticed that the numbers were not consecutive,...More
We booked a hotel car to take us from Harbin West station to the hotel. Not cheap, but a great start to an excellent 5 night stay in this beautiful upmarket hotel. We enjoyed breakfast each day, and also enjoyed eating in the hotel’s Paulaner...More
Response from Nina Z, Front Office Manager at Kempinski Hotel HarbinResponded February 12, 2018
Dear Guest, thank you for choosing Kempinski Hotel Harbin, we are so happy that you enjoy the stay with us. We will continue work on providing high quality service to all our guests. We look forward welcoming you back again.
Major issue was not able to seek help from the concierge to secure entrance ticket to the Ice and Snow festival. The understanding of English need to improve lots. Staffs who know English can communicate simple communication but not fluently.
The Executive floor manageress, my...More
Response from Nina Z, Front Office Manager at Kempinski Hotel HarbinResponded January 30, 2018
Thank you for choosing Kempinski Hotel Harbin. We appreciate your comments and it will be shared with relevant departments. We will continue work on providing high quality service to all our guests. We look forward welcoming you back.