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Kempinski Hotel Harbin

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Traveller (199)
Room & Suite (76)
Dining (24)
Overview
Hotel website
No.199 Chuangxin Yi Road Songbei District, Harbin 150028 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
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Rooms
Nov. 4Nov. 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (98)
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52 results
Traveller rating
28
10
5
5
4
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LanguageEnglish
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28
10
5
5
4
Show reviews that mention
All reviews german restaurant staff was very friendly and helpful the executive lounge the river cold weather shower stall ice snow ice festival breakfast buffet excellent hotel checking out chinese hotels frozen river chinese food paulaner hannibal detergent
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1 - 5 of 52 reviews
Reviewed August 19, 2018 via mobile

Just seen your video of cleaning the drinking glasses whit toilet brushes, even in China that is desgusting. I would never come near your premises, to all future travellers, avoid the hotel at any cost.More

Thank Hans L
Response from 哈尔滨凯宾斯基, 公关经理 at Kempinski Hotel HarbinResponded August 20, 2018

Dear guest, thank you for your attention. We are sorry that you did not have a pleasant experience,the occurrence of this incident made us deeply reflect on and take action immediately.We reaffirmed and clarified the workflow to all the staff again,each room must be clean...More

Reviewed July 9, 2018

The standard room is quite large, bathroom has bathtub and shower head are separate as well as the restroom. The bedsheets, carpets and overall looks clean and comfortable. Good for business and leisure stay.

Thank Mackey L
Reviewed February 24, 2018

This is a safe bet in Harbin. Rooms are comfortable and service is pretty good. We stayed during a very busy period, so the breakfast buffet was very crowded and messy. They stopped serving some items, and you needed to wait a long time for...More

1  Thank JLowDenver
Reviewed February 8, 2018

We are a family of 6: two parents, four children. We live and work in China. We made our reservation the previous month before our trip and requested two adjoining rooms. When we got our room keys, we noticed that the numbers were not consecutive,...More

2  Thank Sunshine W
Reviewed February 7, 2018

We booked a hotel car to take us from Harbin West station to the hotel. Not cheap, but a great start to an excellent 5 night stay in this beautiful upmarket hotel. We enjoyed breakfast each day, and also enjoyed eating in the hotel’s Paulaner...More

Thank MSDSK
Response from Nina Z, Front Office Manager at Kempinski Hotel HarbinResponded February 12, 2018

Dear Guest, thank you for choosing Kempinski Hotel Harbin, we are so happy that you enjoy the stay with us. We will continue work on providing high quality service to all our guests. We look forward welcoming you back again.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$93 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Harbin
#5 Luxury Hotel in Harbin
#51 Best Value Hotel in Harbin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Details
Price range
US$93 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Harbin
#5 Luxury Hotel in Harbin
#51 Best Value Hotel in Harbin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Photos
Traveller (199)
Room & Suite (76)
Dining (24)
Pool & Beach (1)
Business Centre & Event Rooms (10)
Family and Play Areas (5)
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Questions & Answers
Ask a question
christ_bad
January 5, 2018|
AnswerShow all 4 answers
Response from Esa_K_Traveler | Reviewed this property |
If you google with hotel name and "toilet brush" you will find the answer.
0
Votes
Bintangkechil
November 26, 2017|
Answer
Response from Jianyuan C | Reviewed this property |
Not sure how you define being how far. You definitely need to taxi. It is about 15 minutes ride. In other words, you can't walk there.
0
Votes
Room Tips
"Go for the Executive Floor, its worth it."
Stbroker
Jan. 28, 2018
Read review
"River views are best, though the AQI was so bad we had almost zero visibility"
Amanda2327
Jan. 2, 2018
Read review
"Cleaners at Kempinski use the same brush to clean both water glasses and the toilet in the rooms."
Esa_K_Traveler
Dec. 29, 2017
Read review
"Rooms are generally big"
shanshining
Dec. 23, 2017
Read review
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