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Crowne Plaza Zhengzhou Zhongzhou

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Crowne Plaza Zhengzhou Zhongzhou
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287 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Chengdu, China
Reviewed 3 days ago NEWvia mobile

Firstly, we are big IHG fans and spend around 20 nightsba year in their hotels, however this CP is a big miss. The staff, with the exception of one bellboy, were perfunctory and clearly just going through the motions. They lacked warmth, and any of friendliness that you normally get in a five-star hotel. The rooms was OK, although it...

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Helpful?
Thank Raymond W
Management response:

Dear Raymond, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Zhengzhou. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the service and restaurant hav been documented and will certainly be looked into. We appreciate your feedback...

Reviewed 23 September 2016

Excellent room service, room equipment on the really high level, friendly staff, but sometimes to discuss with them in English language. For European visitors there is possibility to get European breakfast, for who dont like chinese food it very important

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Helpful?
Thank Tomáš M
Management response:

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so...

Dodge City, Kansas
Reviewed 1 September 2016

The Crowne Plaza Zhengzhou is nestled in a bustling part of the city near several international hotels but not in any tourist area. There are two great parks within walking distance with a Walmart and upscale mall nearby, accessed by walking, taxi, or uber. Staff was wonderful and most spoke English well and were anxious to help out. Breakfast from...

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Helpful?
Thank MargaretB1
Management response:

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Zhengzhou. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, We appreciate your feedback as this is our best resource for improving guest experience. Thank you again for your feedback...

Chengdu, China
Reviewed 21 August 2016 via mobile

Stayed at the Crowne Plaza in Zhengzhou on our way to the Shaolin Temple. The rooms are very nice and well renovated, almost feels like new. The hotel also has a very nice and well attended swimming pool area. The gym next to it was a bit small, but there were also two ping pong tables, which can be fun....

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Helpful?
Thank JCb1996
Management response:

Dear Guest , Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Zhengzhou.We are very glad to know that our staff and service helped inmaking your visit enjoyable. Meanwhile, we take our guestcomments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and...

Chicago, Illinois
Reviewed 30 May 2016

Stayed at 2 separate occasions for 1 night each. The first stay was upgraded to a suite with 2 levels. The room was spacious, and the ac worked well. The second stay was in a standard room. The ac in the room did not work as efficiently and the room never did cool down. The breakfast buffet was good with...

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Helpful?
Thank FYL003
CPZZ2015, Public Relations Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so...

Reviewed 7 March 2016

Clean standard room which was too warm in february. Mentioned at the reception and a day later it was changed form 27 -> 25 degrees in the room. Friendly staf. Unfortunately only a few speak fluent English (at the reception desk). Very polite welcoming during the breakfast to adress you a table. Good coffee (freshly grinded espresso). Very limited choice...

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Helpful?
Thank Chris H
CPZZ2015, Public Relations Manager at Crowne Plaza Zhengzhou Zhongzhou, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Zhengzhou. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, We appreciate your feedback as this is our best resource for improving guest experience. Thank you again for your feedback...

Reviewed 5 November 2015 via mobile

Nice and friendly staff. Breakfast ok for European people. Received a room upgrade (to duplex suite) as original room was not ready at 14:00. Luxury room,Nice bathroom integrated with sleeping room on 2nd floor. Airco was not working well: temp set at everything between 21-16 degrees but room temp remained (on both floors) at 24 degrees celsius. Other rooms were...

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Thank Chris H
Frankfurt
Reviewed 1 September 2015 via mobile

Old world 5star hotel which has lost its glory. Getting a bit tired. Rooms were surely best of class 10 years ago but at the current price I would not come back when I can stay at the new Hilton down the road for less. Good breakfast but horrid coffee. Italian restaurant has excellent tasting food but some of the...

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1Thank Pligs
CPZZ2015, 公关经理 at Crowne Plaza Zhengzhou Zhongzhou, responded to this review

Dear guest ,Thank you for taking the time to share your feedback regarding your stay with us. We sincerely apologize for the inconvenience due to the problem and will definitely rectify the issues that were being brought up. We hope this would not deter you from choosing Crowne Plaza Zheng zhou again in the future. We look forward to welcoming...

Melbourne, Australia
Reviewed 31 August 2015

A bizarre experience. Apparently if you are an IHG gold member, you are more likely to stay in the hotel you actually book. Otherwise, you may be led outside, down an alley to the Holiday Inn behind the hotel. A question for IHG - are all your brands the same then? In Zhengzhou they seem to be interchangeable. In any...

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Helpful?
Thank Craig M
CPZZ2015, 公关经理 at Crowne Plaza Zhengzhou Zhongzhou, responded to this review

Dear guest Thank you for taking the time to share your feedback regarding your stay with us. We sincerely apologize for the inconvenience due to the problem and will definitely rectify the issues that were being brought up.We hope this would not deter you from choosing Crowne Plaza Zhengzhou again in the future. We look forward to welcoming you back...

Caledon, Canada
Reviewed 5 July 2015

I have been staying at the Crowne Plaza Hotel in Zhengzhou on regular construction site visits to Henan Province since 2000 and it has always been an excellent experience with very comfortable rooms and excellent food. The staff is always very helpful with organizing meetings.

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Thank John E
CPZZ2015, 公关经理 at Crowne Plaza Zhengzhou Zhongzhou, responded to this review

Dear guest Thank you for taking the time to share your feedback regarding your stay with us. We sincerely apologize for the inconvenience due to the problem and will definitely rectify the issues that were being brought up. We hope this would not deter you from choosing Crowne Plaza Zheng zhou again in the future. We look forward to welcoming...

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Amenities

Highlights
  • Free Internet
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Meeting Rooms
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Zhengzhou is located in city center, close to business center and Henan Provincial Government, and is managed by IHG hotels group. Crowne Plaza Zhengzhou, Holiday Inn Zhengzhou and Holiday Inn Express Zhengzhou are in one place and share the facilities. Stay at the peaceful Crowne Plaza Zhengzhou for 5-star service, brand new renovated guest rooms and top facilities, you will enjoy a wonderful Zhengzhou journey. ... more   less 

Additional Information about Crowne Plaza Zhengzhou Zhongzhou

Address: No.115, Jinshui Rd, Jinshui Dist, Zhengzhou 450003, China
Region: China > Henan > Zhengzhou
Price Range: $97 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Zhengzhou Zhongzhou 4*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com, Travelocity, Expedia and Priceline so you can book your Crowne Plaza Zhengzhou Zhongzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Best Value Hotel in Zhengzhou
#7 Luxury Hotel in Zhengzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Zhengzhou Zhongzhou staff and other travellers.
1 question
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London, UK
over a year ago

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Questions? Get answers from Crowne Plaza Zhengzhou Zhongzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“at the end on the third floor”
 of 5 bubbles Z5854KEtom_m, 23 Sep 2016 | Read review
“All rooms are quiet, wifi is spotty. Great pool and restaurant.”
 of 5 bubbles MargaretB1, 1 Sep 2016 | Read review
“Streetside: noise (vehicles horning) in the morning when you sleep with open window.”
 of 5 bubbles Z3325ECchrish, 7 Mar 2016 | Read review
“Request to actually stay at the Crowne Plaza. Bizarre, but necessary!”
 of 5 bubbles 315craigm, 31 Aug 2015 | Read review
“Air conditioning is not available early March. If you want a room that is cool and comfortable, book on the north side, i.e. the side that faces the main thoroughfare. The hotel is recessed away from the street, and traffic noice is not a problem. My room faces north and is very comfortable. My daughter's family's room faces south, and it is hot and stuffy. Ask for a fan. This tip applies when you are there before the govt officially allows air conditioning after March 15 (?) Even when outside temperature is very low, the south facing rooms get hot. My daughter's family chose it because they have a toddler, and the south facing rooms are a little bit roomier. My room is smaller. That's the way it is for this hotel.”
 of 5 bubbles Lamyin, 16 Mar 2015 | Read review
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