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Kempinski Hotel Suzhou

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#15 of 1,374 Hotels in Suzhou
Certificate of Excellence
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Kempinski Hotel Suzhou
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374 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Gothenburg
Level Contributor
105 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 weeks ago

We stayed at this hotel for an outside Conference. It is a very large Place and can sometimes feel a Little empty. The rooms are very large and has got everyhting you would want. WIFI is on the slow side. We hade breakfast in the executive lounge which was very pleasant. They had most things you would want. Our gala... More 

Helpful?
Thank sweanne
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Sweanne, Thank you very much for your detailed observations and remarks. We are proud that our hotel could meet your expectations. Please rest assured that my department heads and I are making constantly various efforts to improve in terms of product knowledge and the level of service standards. We are looking forward to seeing you again, soon. With best... More 

Hong Kong, China
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago

This is a well known hotel for more than ten years build in Suzhou. The staff quality has been declining and service is very slow in the front desk or in any of the restaurants. Hotel rooms are big and well designed. But I was a bit disappointed about the quality of service there, though rooms are of good quality... More 

Helpful?
Thank dorluk
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear dorluk, Thank you for taking the time to publish your review. We are now in our 9th year of operation and we are striving to exceed our guests expectation every day. Please accept my apologies, if you had to experience a service level that did not meet our usual high standards. We hope to see you soon again. With... More 

Level Contributor
83 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 weeks ago via mobile

I often visit the hotel for lunch or an evening meal. Each time i visit, the staff make me feel warm and very special, the extensive food offering is fantastic with many different themed restaurants. My favourite is the German bar as they brew their very own beer. I will continue to visit as often as I can A must... More 

Helpful?
Thank Brian G
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 October 2016 via mobile

I have stay in many kempinski Hotels, this is one of the best ones. Beautiful Lake view from the rooms and from the bar and lobby Cafe Also Rooms with golf club view, mine is lake view, I preferred lake. Paulaner Bar is nice, good beer and live music. October 21th, is raining day today, but still amazing view.

Helpful?
Thank IVAN M
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016

we got good comfortable rooms with all the amenities and a beautiful view. a lavish breakfast spread was offered every morning. also has a well equipped gym and spa. staff was helpful and we had a good stay

Helpful?
Thank shabnam r
Curitiba, PR
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 4 September 2016 via mobile

Having stayed previously at the Crowne Plaza, I was spoiled. Nothing wrong with the Kempinski, though, but it just doesn't seem to be in the same league as the Crowne Plaza. I had high hopes about the adjacent Paulaner bar, but it lacks a bit in authenticity. Overall a good stay, but there are better options in town.

Helpful?
Thank Fabricio R
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Mr. Fabricio R, Thank you for your comments. We would love to learn a few more details regarding your last experience at the Kempinski Suzhou. Only detailed feed-back gives me that chance to address specific areas in the hotel. Maybe you could contact me directly ? Yours sincerely, More 

Kleinblittersdorf, Germany
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2016

5 star hotel without any complains. Good for business trips or even longer stays. As I prefer to eat in every country the local food, the breakfast offers all you need. In case of a longer stay and you wish to eat or drink german style just use the hotel internal Paulaner Bar. There they offer German 'Weissbier' and German... More 

Helpful?
Thank andreast456
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear andreast456, We are pleased to read that we could provide "everything you needed". Thank you for taking the time to comment and hope to see you soon again ! With best regards, More 

Marrakech, Morocco
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 June 2016 via mobile

Meeting rooms basic No air con on throughout hotel - only in bedrooms Food very average Room service terrible - please train staff in what a "healthy Kempinski breakfast" is. To me this is not a bowl of coco pops Asked twice for an iron as one in room didn't work - it never arrived Staff friendly and Paulaner Bar... More 

Helpful?
Thank Steve D
Shanghai Region, China
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2016

spacious and luxurious room with such a comfortable bed. the lobby looks luxurious and bright. amazing view of the lakes. friendly staff, very welcoming and helpful. wide variaties of foods in the breakfast. quite delicious as well I might say.

Helpful?
Thank citygoers202
Sydney
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 6 June 2016

The stay here was for a congress which was held at the hotel so that was ideal. But if you are going into the city its a 15 min taxi ride so not super convenient. The hotel itself was quite nice, and the room was super spacious. It had beautiful views overlooking the lake from both the "living area" and... More 

Helpful?
Thank Ms_Vasco_Pyjama
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Ms. Vasco_Pyjama, Thank you very much for taking the time and making an effort to inform us about your experience at our hotel. We are pleased to note that you were satisfied in almost all areas. Please accept my apologies for the fact that the English skills of many of my colleagues are not yet where I would like... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace. ... more   less 

Additional Information about Kempinski Hotel Suzhou

Address: No.1 Guobin Road, Industrial Park, Suzhou 215021, China
Region: China > Jiangsu > Suzhou
Price Range: $189 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Suzhou 5*
Number of rooms: 458
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Suzhou
#12 Business Hotel in Suzhou
#15 Luxury Hotel in Suzhou
#46 Best Value Hotel in Suzhou
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Questions & Answers

Questions? Get answers from Kempinski Hotel Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms facing the lake is of a better view.”
 of 5 bubbles dorluk, 5 Nov 2016 | Read review
“high floors must have amazing views”
 of 5 bubbles citygoers202, 15 Jun 2016 | Read review
“ask for seaview rooms”
 of 5 bubbles DownUnder86, 29 Apr 2016 | Read review
“Pick a room with Golf court view”
 of 5 bubbles igora748, 20 Jan 2016 | Read review
“the bar is awesome!! rooms are all great”
 of 5 bubbles lovedoc10, 22 Dec 2015 | Read review
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