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Pan Pacific Suzhou

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#6 of 1,405 Hotels in Suzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Pan Pacific Suzhou
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945 Reviews from our TripAdvisor Community

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Showing 300: English reviews
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London, United Kingdom
Reviewed 1 week ago

The previous reviews do not give justice to the beautiful, serene hotel. Set in huge grounds, it was designed in 1988 by a female Hong Kong architect in sympathy with its surroundings. And it does just that, complementing the fabulous tranquil surrounding gardens which abut the old fortified walls of the city, still complete with portcullis. Its abounding with history,...

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Helpful?
Thank Pamela M
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Reston, Virginia
Reviewed 2 weeks ago

I have been traveling a lot to Suzhou and this one was one of my favorites... The hotel is very nice, nice park behind the hotel, several options for dining. A couple of yeas ago the "ownership" of the Italian restaurant changed, from Italian to Chinese....needless to say.... not good. I might come back for a day or two stay,...

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Helpful?
Thank cmejlbo
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you for taking the time to write to us about your recent experience. For the food you mentioned, we will ask Kitchen to enhance the quality and make adjustment and take corrective measures for overall improvement. We hope that you could treat this incident as an isolated one that would not reflect on our overall service...

Reviewed 2 weeks ago via mobile

On the outside, the Pan Pacific looks like a grand castle. However, the hotel location is not central to many attractions, and many facilities within the hotel are very expensive, while rooms are beginning to look dated. In addition, the hotel required a huge deposit which took more than two weeks to be returned (compared to other hotels within China,...

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Helpful?
Thank Rebecca T
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. I have taken note of your comment regarding our facilities. I regret having you received this unwelcome experience. The necessary actions will be taken...

Manila, Philippines
Reviewed 3 weeks ago via mobile

Went to China for Business trip. Travelled 5 cities of China. This one is different from the 4 hotels we have been to. Pan Pacific has this great ambience of history. Impressive architecture. It seems like every corner has it's own story to tell. However, the hallway is confusing. I guess you have to put more visible signage. Rooms are...

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Helpful?
Thank whenwhen12
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. we have purchased new frames since last month to put hotel directions in future for guests to find their places convenience. We truly appreciate...

ontario
Reviewed 4 weeks ago

This hotel is truly a magical place...so magical that we couldn't find our rooms over and over again! This was our second hotel on our China tour, we were only there for one night, definitely not enough to get accustomed to the plethora of hallways. The hotel is truly like a castle, beautiful indoors and out, the gardens are beautiful....

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Helpful?
Thank princess1964Ontario
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. we have purchased new frames since last month to put hotel directions in future for guests to find their places convenience. We truly appreciate...

The Netherlands
Reviewed 10 January 2017

Wow! It's like entering a Chinese castle. Guests are treated like royalty. Even the porter acted like an English (but he was Chinese)butler who took the time to explain (in chinese) our location, the surrounding architecture and facilities. The hotel is a labyrinth of hallways and the rooms all look out into a different garden or pagoda-ish temple-like building. i...

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Helpful?
Thank SINFULiving
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities, and it should be noted that our...

Tehran, Iran
Reviewed 9 January 2017 via mobile

"The hotel itself is a museum,the massive garden near the hotel is heaven on earth. The servise was perfect and the staff were friendly and helpful,the rooms were clean with a great view of the garden and the beautiful swiming pool"

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Helpful?
Thank pariyashaheen
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an...

Espoo, Finland
Reviewed 8 January 2017 via mobile

Huge labyrinth like complex. Location is no longer so good, since it is far away from commercial center of Suzhou. Rooms and its facilities in general are showing their age. Staff has an excellent service attitude, but for many of them english is not the strongest talent... As a final judgement, hotel is pricy for its quality...

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Helpful?
Thank Vuopalat
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. I have taken note of your comment regarding our facilities. I regret having you received this unwelcome experience. The necessary actions will be taken...

Los Angeles, California
Reviewed 7 January 2017

our guide brought me and my colleague to this amazing hotel that resembles an ancient city wall. all the facility in there was wonderful. most staff can speak English, more or less. we also enjoyed massage service very close by. nice experience.

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Helpful?
1Thank Ben H
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an...

Minneapolis, Minnesota, USA
Reviewed 6 January 2017

Pan Pacific Suzhou. Perhaps one of the most impressive front entrances of a hotel you can imagine. An entire block long – a 3 story giant ancient castle wall with courtyards immediately behind the wall make you feel like you are staying in an emperor’s palace. Service was excellent and the staff was attentive and dressed well in ancient Chinese...

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Helpful?
1Thank Hsingo
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. I have taken note of your comments regarding our facilities. I regret having you received this unwelcome experience. Your comments have been shared withrelative...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Region: China > Jiangsu > Suzhou
Price Range: $98 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#3 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#8 Business Hotel in Suzhou
#8 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Suzhou staff and other travellers.
8 questions
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Hong Kong, China
Queensland
9 months ago
Chonburi Province, Thailand
Brisbane Region, Australia
over a year ago
Qualicum Beach, Canada

See all questions (8)

Questions? Get answers from Pan Pacific Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden view would be best. Visit during the week if possible. If you don't enjoy heat don't go in the height of summer.”
  • Gardens at rear of Pan Pacific
 of 5 bubbles G826UBpamelam, 14 Feb 2017 | Read review
“Beautiful views from all rooms.”
 of 5 bubbles SINFULiving, 10 Jan 2017 | Read review
“They have rooms facing the garden so ask for those and one must visit the back Panmen garden at least once.”
 of 5 bubbles SCTAN2046, 4 Jan 2017 | Read review
“Ask for high floors and gaden facing if you keen to gaze upon the night sky view.”
 of 5 bubbles johnslching, 28 Dec 2016 | Read review
“One of the rooms on the 2nd floor is better than the ground floor.”
 of 5 bubbles 885margaretc, 15 Dec 2016 | Read review
5 of 5