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Four Points by Sheraton Suzhou

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Four Points by Sheraton Suzhou
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166 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Woodlands, null, Singapore
Reviewed 15 October 2016

Despite it's four points hotel, the setup of this hotel does not pale against it's other hotel such as Meridien or Sheraton. In fact, I'm quite impressed by the scale of this building. The breakfast variety is good, catered to the taste of both Western and local customers. i was being upgraded to a suite, facing the lake - great...

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Helpful?
Thank AS0101
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest : Thank you for staying with us and taking time to share your stay experience. We are delighted that you like our hotel. Your comments is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy and comfortable...

Reviewed 25 September 2016 via mobile

Stayed five nights while participating in a Global Leadership seminar at nearby Dushu Lake Christian Church. Food, restaurant and staff were great. Had numerous meetings in large lobby-lounge area with lots of comfortable seating... couches, chairs, etc.

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Thank Marcus G
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy...

Maastricht, The Netherlands
Reviewed 9 September 2016

Again I stayed here with some colleagues, the hotel is perfectly situated for our needs and I have no complaints about the hotel at all. I noticed some staff had been promoted which is always nice to see, food and service are great as are the staff. I understand the hotel will become busy or more busy than it is...

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Helpful?
Thank RonBiggles
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy...

Gothenburg, Sweden
Reviewed 8 August 2016

Stayed here last week. Had a business meeting with a partner company nearby. A lot more English speaking staffs than 4 years ago. Came here and stayed for 3 nights 4 years ago for an academic conference. Back then they rarely spoke any English. I mean their English isn't crystal clear now but it's still much better than 4 years...

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Helpful?
Thank Jaeho S
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy...

Sunshine Coast, Australia
Reviewed 7 August 2016

Seasoned travelers know what is happening they are aware of the nuances between hotel groups. My review is aimed at assisting travelers that have not traveled. This hotel is excellent for those business wishing to view the area. It is not located in the city central and Suzhou is an excellent place to visit. Not polluted like other large cities,...

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Helpful?
Thank Australia1962
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: We would like to thank you for taking time to give us feedback. Your comments are very important to us. We have communicated with the appropriate hotel team and actions will be taken immediately for improvement We hope to have an opportunity to better your experience with us as both traveler and business purpose. We are looking forward...

Shanghai, China
Reviewed 26 July 2016 via mobile

Stayed two nights and was shocked when receiving the note with my sandwich saying that my food could potentially dangerous and decline all responsibility after it is served! What happens if I get sick because of the food? My fault!? I'm in shock right now lol.

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Helpful?
Thank Venceslas J
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for choosing our hotel and taking time to share your stay experience. We are very sorry for making you confused about the notice card. It is only a gentle reminder to our In Room Dining guests, suggest guest to consume within 4 hours for food safety and guest health. The food you ordered is well cooked...

Melbourne, Australia
Reviewed 21 June 2016 via mobile

Looking for an spg property convenient to down town in Suzhou is nigh impossible. So decided to try this place in the industrial district. Hotel service was good (not great). Didn't really recognize my platinum membership although an upgrade was provided after prodding. Hotel was neat clean and modern. Internet was ordinary. Kept dropping out. Fairly standard in China but...

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Thank sterpo65
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest:Thank you for choosing our hotel and taking time to share your stay experience. Your comment is very important for us to realize our weakness and will urge us to make continuous improvement so as to provide each guest with better service. We will share your comment to our EXCOM and relate department. In September, the subway will officially...

San Jose, California
Reviewed 26 May 2016 via mobile

This hotel is not up to standard, they don't manage it well, staff not up to standard. Breakfast is bad, they won't take you the the seat, just grab your own seat. Check out process is bad, forget about the special line for platinum member, no one honors that. I have been here a few times but solely because of...

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Thank Schun
Bunny S, General Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Please accept our sincere apologies for the unpleasantness you’ve been experienced during your stay. I have shared your valued feedback with the appropriate hotel team to ensure that we take immediately action to improve. Would you please send me an email at (amy.xue@fourpoints.com) so I can respond directly to you? We sincerely hope to have an opportunity to...

New Braunfels, Texas
Reviewed 22 May 2016

This hotel is a long way from the city centre and near the science park on the edge of a lake. I would not stay there unless you are on business as the area is very quiet. Don't bother paying for a room with a view as it's so smoggy you cant see anything. There is a small supermarket and...

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Helpful?
Thank EvanPark3r
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy...

Seattle, Washington
Reviewed 11 May 2016 via mobile

The hotel is comfortable. Staff is really really friendly. Great view of Dushu Lake from the room. Nice continental options for food (I prefer Asian continental food). The staff is less on english but they try their best so be patient at the end they will get it ;-)

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Helpful?
Thank rishika m
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us, we are delighted that you love our hotel, our big wish is guests can have a great time in our hotel, your encouragement is a biggest power to push us to do better and better. The english skill for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more   less 

Additional Information about Four Points by Sheraton Suzhou

Address: No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Region: China > Jiangsu > Suzhou
Price Range: $115 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Suzhou 4*
Number of rooms: 283
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#19 Luxury Hotel in Suzhou
#31 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Suzhou staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a lake view room.”
 of 5 bubbles Geogeneric, 3 Nov 2016 | Read review
“Lake side view is recommended.”
 of 5 bubbles RonBiggles, 9 Sep 2016 | Read review
“lucky dip you possibly will not get what you ask for”
 of 5 bubbles Australia1962, 7 Aug 2016 | Read review
“Lake view, maybe rate may be slightly higher”
 of 5 bubbles r61771, 16 Mar 2016 | Read review
“Rooms with lake view are quiet although the walls are thin. Rooms at the side or front can be noisy due to building works going on.”
 of 5 bubbles Mickey1964, 29 Feb 2016 | Read review
5 of 5