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Four Points by Sheraton Suzhou

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Traveller (189)
Dining (65)
Room & Suite (61)
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Overview
  • Excellent53%
  • Very good32%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (251)
There are newer reviews for Four Points by Sheraton Suzhou
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24
37
22
8
3
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24
37
22
8
3
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All reviewspeace and quietbreakfast varietyindustrial parktaxi ridebusiness hotelupgraded to a suitenice hotelbusiness triprooms are largehotel is locatedenjoyed my staystarwoodsiplakechinagymcons
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51 - 55 of 94 reviews
Reviewed 20 May 2015 via mobile

Is first time I come in this hotel, and I leave around 15 year in China and I used only Starwood hotel !!! Because The people is very nice and polite, the room is very cleaning, and the service is the best in this hotel!!!...More

Thank Bennyit j
Response from Bunny S, Director of Sales at Four Points by Sheraton SuzhouResponded 21 May 2015

Dear Mr.Benny, I am appreciate for your great encouragement,we are delighted that you love our hotel, your support is the biggest power to push our hotel be better and better. It's really a memorable experience when I talking to you and hope we can see...More

Reviewed 26 April 2015

I stayed for three nights in Suzhou and hotel was very good. Room was very clean, modern, good bed, many pillows, nice bathroom and a/c heating reacted promptly. Service was good, the restaurant a little bit too western. Lobby bar is nice and big, but...More

Thank chanzoo
Response from Bunny S, Sales of Online at Four Points by Sheraton SuzhouResponded 28 April 2015

Dear guest:Many thanks for choosing to stay with us at Fourpoints by Sheraton Suzhou and for having taken time to share comments with us. We are delighted that you love our hotel, your comments will encourage us to do better and better.Please don't hesitate to...More

Reviewed 15 April 2015 via mobile

I am hearing loud muffled voices coming from other rooms right now in my room. The mattress is hard and so are the pillows. But the hotel is new and clean. And the service is impeccable. Breakfast spread is decent too.More

Thank TWInChina
Response from Bunny S, Online Sales at Four Points by Sheraton SuzhouResponded 16 April 2015

Dear Guest:Thank you for taking time to share your comments with us.First,we apologize for the muffled voice and hard bedding. Please feel free to contact us when you stay with us, we will do our best to provide a memorable staying. For guest comfort sleep,...More

Reviewed 8 April 2015 via mobile

Nice place, good service. Breakfast is very good, suitable for western people, and a lot variety to choose from every morning. I stayed there for 4 nights and will come back again . Coffee Is good !! Spaces room and good design. We had a...More

Thank Ceceliaau
Response from Bunny S, Sales of Online at Four Points by Sheraton SuzhouResponded 9 April 2015

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back!

Reviewed 25 March 2015 via mobile

Firstly, a very nice looking hotel with 10/10 for every staff member I met. Only downside was that every room I was in (lobby, bar, room, the eatery) was freeeeezing cold, very disappointing. Heating in room did not work properly either. Food in "the eatery"...More

Thank Brian G
Response from Cindy W, Sales of Online at Four Points by Sheraton SuzhouResponded 29 March 2015

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back!

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Restaurant
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Spa
Hot Tub
Indoor pool
Details
Price range
US$99 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#17 Luxury Hotel in Suzhou
#106 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$99 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#17 Luxury Hotel in Suzhou
#106 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (189)
Dining (65)
Room & Suite (61)
Pool & Beach (1)
Business Centre & Event Rooms (7)
Questions & Answers
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elizewyatt
April 10, 2016|
AnswerShow all 3 answers
Response from Fenna F | Property representative |
Dear guest : Thank you for conntact with us, we are so glad to see your email, according to your request, we have Grand Deluxe room and Comfort Suite which including breakfast, club floor and happy hour,the rate for Grand... More
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Room Tips
"quite floors, higher floors have nice views over the lake."
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"Choose a lake view room."
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"Lake side view is recommended."
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"lucky dip you possibly will not get what you ask for"
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