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Crowne Plaza Hotel Suzhou

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810 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Suzhou
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Showing 439: English reviews
Hannover, Germany
Reviewed 4 weeks ago via mobile

This was not my first visit to this excellent hotel and it certainly shall not be the last. I did not think that it was possible for such an excellent hotel to get better but it did. It is full of small touches that just make it outstanding. For example they provide in the room an extension cable to allow...

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Helpful?
Thank IGW187351
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear IGW187351, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Your comment about room facility is highly appreciated. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again...

Reviewed 4 weeks ago

We had an excellent time here. Looked forward to getting back here after a days work. Great restaurant options, welcoming staff always happy to assist, plenty of nice breakfast options and the room was great. Definitely will be back.

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Helpful?
Thank calsan8
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear calsan8, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff, restaurant, breakfast and room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve....

Berlin, Germany
Reviewed 4 weeks ago

I stayed at the Crowne Plaza in September while on business, I am currently back in the USA, and I enjoy staying at the hotel, because the buffet at the sun seeker is good, as well as the food at Tboat. The staff are helpful and friendly. I also enjoyed the pleasant sounds of the young duo from South Africa,who...

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Helpful?
Thank mrthomas156
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear mrthomas156, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that food, staff and live performance helped make your visit more memorable. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond...

Newcastle upon Tyne, United Kingdom
Reviewed 26 October 2016 via mobile

Another fantastic stay at this hotel. I'd received an upgrade previously but wasn't staying for long enough to enjoy. They had a note of this on their computer and gave me another upgrade again! The staff are always prepared to help and what can I say about the rooms...simply stunning! Couldn't have asked for more from my 2 day business...

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Helpful?
Thank Will H
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Will H, Thank you for taking the time to share your valuable feedback with us. We are pleased to know that you enjoyed your recent stay in Crowne Plaza Suzhou and were especially impressed by our staff and room. Your recognition is best award to us. We will continue to strive in delivering quality services, allowing our guests to...

Reviewed 25 October 2016

Thank you to the Crowne Plaza team for welcoming me and my company colleagues in their hotel. People are really nice and helpful and the T-Boat restaurant is offering a very good service and food. I will enjoy coming back here as soon as possible! And the view on Jinji lake is wonderful!

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Helpful?
Thank Thomas V
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Thomas V, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff, restaurant and view helped make your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they...

Manhattan
Reviewed 10 October 2016

I stayed at the crown plaza for 2 nights for a business conference in September. The hotel had road construction at the entrance and it took our driver an extra 30 mins to find a way in. I thought this could be communicated upon booking. The room facing the lake has a nice view but it was very foggy during...

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Helpful?
Thank AlmaLee
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear AlmaLee, Thank you very much for taking time to share your feedback with us. We are glad to learn that you are satisfied with our breakfast and Front Office service. Your feedback about the driving instruction, room, atrium, etc. is also highly appreciated. We are sorry for the inconvenience you experienced. Guest comments like yours are paramount for allowing...

Greenville, South Carolina
Reviewed 7 October 2016 via mobile

I have stayed at a few hotels in the Suzhou area and this is actually a pretty good one. The hotel is not new new, but in good condition. The rooms are very generous in space and the bathroom has a full shower. Breakfast is fair with a good selection. The gym is nicely equipped and there is a pool....

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Helpful?
Thank cbgville
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear cbgville, Thank you for choosing Crowne Plaza Suzhou and leaving us a valuable review. We are delighted to know that you enjoyed your stay with us and have been impressed by our room, breakfast, gym and tea house. Your encouraging review is highly appreciated. We will share your feedback with our colleagues, as it will definitely encourage them to...

Carlsbad, California
Reviewed 5 October 2016

My husband and I stayed at the Crowne Plaza last month for several nights. Although aging slightly in appearance, it is a beautiful hotel in the shape of a boat so it has a "cruise-like" feel to it. Rooms are spacious, the breakfast buffet is sumptuous with every western and Asian type food imaginable and there are walking trails along...

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Helpful?
Thank leslieoconnell
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear leslieoconnell, Thank you for taking the time to leave us a motivating review on Tripadvisor. We are delighted to know you had a pleasant stay with us. Your kind words of praise about hotel shape, room, food and staff are highly appreciated. We will continue to strive in delivering quality services, allowing our guests to indulge in the best...

Melaka, Malaysia
Reviewed 28 September 2016

It's shaped like a ship with curved corridors that make you feel like your on a cruise ship and located right on the shore of Jinxi lake with fantastic views at night. The service from the staff is of the highest standards and even those new staff who have just joined will make polite "chit-chat" so they can improve their...

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Helpful?
Thank BedrockB
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear BedrockB, Thank you for choosing Crowne Plaza Suzhou and posting a motivating review for us. We are very glad to know that our hotel design, location, view and staff helped make your visit more memorable. Your encouraging comments will help us further enhance service quality as we hope to exceed ever beyond guest’s expectations. Thank you once again. We...

Woodland, WA
Reviewed 26 September 2016 via mobile

This is a beautiful hotel on the lake, shaped like a cruise ship. There are many lighted paths along the lake. Some are a bit stinky, but the area is beautiful, especially at night when all the buildings are lit up. The staff are friendly and speak English very well. They have a machine that will exchange currency. The front...

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Helpful?
Thank tlcjunk
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear tlcjunk, Thank you very much for taking time to share such a detailed and comprehensive review with us regarding your recent stay at Crowne Plaza Suzhou. We are delighted to learn that you enjoyed a pleasant stay and you have been impressed by our hotel architecture, customer service, breakfast offerings, room, Internet access and restaurant options. Meanwhile, your feedback...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 

Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Region: China > Jiangsu > Suzhou
Price Range: $210 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Reservation Options:
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Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Spa Hotel in Suzhou
#1 Business Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#2 Luxury Hotel in Suzhou
#3 Family Hotel in Suzhou
#32 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Suzhou staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Suzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view is the lake view”
 of 5 bubbles evonyan, 25 Nov 2016 | Read review
“best views”
 of 5 bubbles christine_8798, 13 Nov 2016 | Read review
“grab a room with the lake view”
 of 5 bubbles calsan8, 2 Nov 2016 | Read review
“Very nice view, service and food”
 of 5 bubbles thomasvV4096AW, 25 Oct 2016 | Read review
“Everyone I talked to said their rooms were perfect”
 of 5 bubbles BedrockB, 28 Sep 2016 | Read review
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