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Shangri-La Hotel Suzhou

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#5 of 1,418 Hotels in Suzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Suzhou
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757 Reviews from our TripAdvisor Community

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Showing 212: English reviews
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Suzhou, China
Reviewed 2 weeks ago via mobile

Betty Yang is a great staff in the gym. Everytime my family and I come to the gym,she is always wearing a smile on her face and make us feel so warm and welcoming. The gym is also clean and bright. Excellent experience here :)

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Helpful?
Thank 295,143,402
Juno Z, Director of Communications at Shangri-La Hotel Suzhou, responded to this review

Dear guest, Thank you for taking your time to share your valuable comments with us. We do appreciate your kind gesture in acknowledging our colleagues, and we have conveyed your praise to Betty already. At Shangri-La Hotel, Suzhou, we aim to exceed expectations through consistent quality and value in our products and services. Look forward to welcoming you back in...

Berlin, Germany
Reviewed 3 weeks ago via mobile

The hotel is nice, clean and comfortable but lacks the excellence of other Shangri-La Hotels. The staff is friendly but not very attentive and doesn't speak English very well. It took forever to bring the luggage on check-out.

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Helpful?
Thank dirk9980
Juno Z, Director of Marketing and Communications at Shangri-La Hotel Suzhou, responded to this review

Dear dirk9980, Thank you for taking your time to write this review on the tripadvisor.com. Your comments on our service and staff have been shared gratefully amongst our team members. We will train our staff on English in order to improve our service quality. Thanks again and we look forward to welcoming you back again soon. Best regards,

Seattle, Washington
Reviewed 11 March 2017

I had a very comfortable stay here on my business trip. Beautiful hotel and great view from the rooms. Included breakfast had lots of options and all employees were super helpful. Some construction going on in the area makes it dusty and hard to walk around the hotel. The metro station is close by though, which provides access to most...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Pablodvlp
Kristin X, Digital Marketing Executive at Shangri-La Hotel Suzhou, responded to this review

Dear Pablodvlp, Thank you for taking your time to write this review on the tripadvisor.com. We are glad to hear that you had enjoyed our services and facilities. Your comments have been shared gratefully amongst our team members. We are look forward to welcome you back again soon. Best regards, Management Team

Suzhou, China
Reviewed 7 March 2017 via mobile

Shangri-la health club is very good . THe swimming pool water clean and environment is perfect .Receptionist girl Betty yang good service attitude and enthusiasm.The fitness equipment is complete.Thank you!

Review collected in partnership with 单个酒店
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Thank 1,176,377,893
Kristin X, Digital Marketing Executive at Shangri-La Hotel Suzhou, responded to this review

Dear guest, Thank you for taking your time to write this review on the tripadvisor.com. We are glad to hear that you had enjoyed our Health Club services and facilities. Your comments have been shared gratefully amongst our team members. We are look forward to welcome you back again soon. Best regards,

Home Usa
Reviewed 24 January 2017

Really nice--greatly improved experience compared to my stay two years ago. Service here is fantastic; people in every corner of the hotel are uniformly pleasant and helpful. Room temperature was completely comfortable and controllable. Housekeeping service was fantastic, unobtrusive, and very respectful of guest preferences. Restaurant and event catering services are very well done. Breakfast and lunch buffets in Cafe...

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Helpful?
Thank CaseyfromBoston
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear CaseyfromBoston, Thank you for taking your valuable time to write this review on Tirpadvisor. We are very pleased to learn that you had an enjoyable experience at Shangri-La hotel Suzhou, and that you had found our service and facilities satisfactory. Your comments on the other aspects of our services are noted and we will endeavour to make the improvement....

Melaka, Malaysia
Reviewed 5 January 2017

Bit disappointed to note the poor English level of the Front Desk staff. They were obviously overwhelmed by a rowdy group domestic MICE guests who swarmed the Front Desk. Dinner at the Shang Palace was also disappointing. We were served with a chipped glass wine decanter, and despite us telling them about it, staff continued to use it.

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Helpful?
Thank Jtan8992
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Jtan8992, Thank you for taking your valuable time to write this review on Tripadvisor. We truly appreciate your valuable feedback and comments as these would help us to continually improve on our services and offering. We have taken note on the shortfalls in some of our service and product delivery, and at Shangri-La Hotel Suzhou we are committed to...

Bengaluru, India
Reviewed 4 January 2017

It is the best hotel I have stayed in. Have been there may times (more than 5 times during last 5 years) & never faced a single issue about food, service, room cleaning, view. The place is conveniently located in Suzhou. Walking distance from Tesco & many option to Eat out as well as inside the hotel.

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Thank Avy1980
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear Avy1980, Thank you for taking the time to write this review on Tripadvisor. We are really glad to learn that you enjoyed your stay with us in Shangri-La Hotel, Suzhou. We looking forward to welcome you back soon. Best regards, Kristin Xu

Taipei, Taiwan
Reviewed 16 December 2016

I always stay at this hotel while I visit Suzhou. Almost all the staffs are very friendly and very helpful. For example, the chef at noodle stand, Miss Lina Lee (Li?) even remember what I like and sometimes she would cook special meals which is not included in the standard breakfast offering for me to taste. The manager, Vicky who...

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Helpful?
Thank DavidYangHIT
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear DavidYangHIT, Thank you for taking the time to share with us your valuable feedback. We are very pleased to learn that you had an enjoyable first time experience at Shangri-La hotel Suzhou, and that you had found our service and facilities satisfactory. We look forward to welcoming you back soon and hopefully you will be able to spend longer...

Anderson, South Carolina
Reviewed 15 December 2016

I love Staying at the Shangri-La in Suzhou because of the comforts of home as well the location has a lot to offer with near by parks and recreation, many places to eat near by for a change of taste. Also a short walk gets you to a very nice mall and grocery store as well with many shops to...

Review collected in partnership with shangri-la.com
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Helpful?
Thank dwiseman45
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear dwiseman45, Thank you for sharing your recent stay with us on Tripadvisor. We are glad to know that you had enjoyed your stay with us. We are looking forward to welcome you back again in the near future. Best regards,

Wuxi, China
Reviewed 11 December 2016

Booked through Amex and get a 100 dollar coupon. Enjoyed the buffet in the evening very much. Although there is some problem in the housekeeping, also solved so no problem. But the lunch is not so worth the money in the Xiang Palace and it is so slow even lack of one dish when l leave

Review collected in partnership with shangri-la.com
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Helpful?
Thank ourfuture_hua
Kristin X, Hotel Management at Shangri-La Hotel Suzhou, responded to this review

Dear ourfuture_hua, Thank you for taking your time to write this review with us on Tripadvisor. We are glad to learn that you had enjoyed the buffet in our cafe soo. Your comments on the other aspects of our services are noted and we will endeavour to make the improvement. Once again thank you for choosing to stay with us...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Babysitting

Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Region: China > Jiangsu > Suzhou
Price Range: $160 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou
Hotel Style:
#2 Family Hotel in Suzhou
#3 Romantic Hotel in Suzhou
#3 Business Hotel in Suzhou
#5 Luxury Hotel in Suzhou
#25 Best Value Hotel in Suzhou
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Questions & Answers

Questions? Get answers from Shangri-La Hotel Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was facing the South, good views on the city.”
Floris__111, 18 May 2016 | Read review
“I stayed on the 43 floor, excellent view.”
Pugliola, 21 Apr 2016 | Read review
“The rooms are relatively small.”
JennL, 27 Mar 2016 | Read review
“Ask if there are any suites available for free upgrade - it never hurts to ask”
747donr, 9 Jul 2015 | Read review
“Quite rooms”
WorldWalker_MX, 28 May 2015 | Read review
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