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Sheraton Wuxi Binhu Hotel

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#8 of 636 Hotels in Wuxi
Certificate of Excellence
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261 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Geelong, Australia
Reviewed 1 week ago via mobile

The rooms were far too warm...Seriously, who wants their room to be 24-25 degrees? I've stayed in this hotel many times and I've rated it higher than last nights stay... Good staff who try hard to please and the facility is well run, good food and services plus the gym is good and located right next door to Wanda plaza...

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Helpful?
Thank Murdy31073
SheratonWuxi, sales coordinator at Sheraton Wuxi Binhu Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback on trip advisor. Please accept our sincere apology for the inconvenience caused during your stay. Your valuable comments have been brought to our management. Our Engineering is working on A/C improvement. Again thank you for choosing Sheraton Wuxi Binhu Hotel. We are looking forward to welcoming you back and giving you a...

Reviewed 1 week ago

Stayed here for about 2 weeks on business trip. I wanted to have weekly room bill, and the staffs at the front desk would not understand this simple request in English. Had to get a supervisor In the morning for getting a taxi, those hotel attendants are nowhere to be found; I have to look for an attendant (most of...

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Helpful?
1Thank gurkha g
SheratonWuxi, sales coordinator at Sheraton Wuxi Binhu Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip advisor, please accept our sincere apology for the inconvenience caused during your stay. Your valuable comments haven been brought to our management and reception. We are following up better service and front office manager is working on English training to all staff.Again thank you for choosing Sheraton Wuxi Binhu Hotel....

Shanghai
Reviewed 4 weeks ago via mobile

My husband and I and another two friends check in to the hotel today. We were told that due to my Platinum status there might be a chance to be upgraded to suit, thus advise us to come back and check in at 4pm. When we are back, we were told that one room was upgraded and another one needs...

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Helpful?
Thank AmandaAuShanghai
SheratonWuxi, sales coordinator at Sheraton Wuxi Binhu Hotel, responded to this review

Dear guest, Thank you for choosing Sheraton Wuxi Binhu Hotel and staying with us during your stay. Your comment means a lot to us to make improvement. Your complaints have been brought to our management and relevant departments. We will immediately take actions to provide better service to everyone of our guests. Again thank you for choosing Sheraton Wuxi Binhu...

Sandbach, United Kingdom
Reviewed 17 October 2016 via mobile

The Sheraton in Wuxi is very big, most of the staff speak good English and are very happy to help. The rooms are spacious with a few western news channels. The bathrooms are clean and well presented, you'll find a hairdryer in there too. As well as robes and slippers you will also find an iron and ironing board as...

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Helpful?
Thank Andrew L
SheratonWuxi, sales coordinator at Sheraton Wuxi Binhu Hotel, responded to this review

Dear Guest, Warm Greetings from Sheraton Wuxi Binhu Hotel! Thank you very much for staying with us during your recent visit in Wuxi and sharing your feedback. Your comment means a lot to us. We will continue to strive to provide every guest with memorable experiences. We look forward to welcoming you back to Sheraton Wuxi Binhu Hotel in the...

Reviewed 29 September 2016

The location of this hotel is great for getting to many tourist locations, including Xihui Park. It was easy to grab a taxi at the hotel. The concierge staff was always very helpful in calling us a taxi to our destination and providing us with relevant information or tips based on where we were planning to go that day. Our...

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Helpful?
Thank sandmm
Reviewed 20 August 2016 via mobile

This hotel is in good location - steps away from subway line 2 and 15 min taxi ride to huishang old town . But customer service and hotel management are really bad. Firstly, I wanted to take advantage of the swimming pool but ended with disappointment. The pool was kind ok dark, the hot tub wirlpool did not work. Dry...

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Helpful?
Thank Yang G
SheratonWuxi, sales coordinator at Sheraton Wuxi Binhu Hotel, responded to this review

Dear Guest, Warm Greetings from Sheraton Wuxi Binhu Hotel. Thank you very much for choosing to stay with us during your recent visit to Wuxi and sharing your feedback on tripadvisor. Your comment means a lot to us to make improvement. We are excited to share with you that Sheraton has launched 1-hour GEM program which as a part of...

Dubai
Reviewed 25 July 2016

Check-In & Check-Out was quick. Staffs are very courteous and speak good English. Room was very well done and comfy. Bathroom was bit small and congested but adequate. Buffet breakfast and dinner was sumptuous and excellent. In room Wi-Fi was fast. Hotel is located in the city and there are good shopping malls nearby. The view from the room was...

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Helpful?
Thank Siva_17
SheratonWuxi, sales coordinator at Sheraton Wuxi Binhu Hotel, responded to this review

Dear Guest! Warm Greetings from Sheraton Wuxi Binhu Hotel! Thank you for staying with us in Sheraton Wuxi Binhu Hotel! I am glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It opens from 10 AM to 10...

Shanghai, China
Reviewed 25 July 2016

After arrival at the hotel I was very disappointed about the lounge club. It closed too early and the food was not that good. Then I complained and things slowly improved, ok the opening times remained the same but the food was getting a little better in the lounge club. I stayed in this hotel for nearly 3 weeks and...

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Helpful?
Thank pkaldenberg
SheratonWuxi, sales coordinator at Sheraton Wuxi Binhu Hotel, responded to this review

Dear Guest, Warm Greetings from Sheraton Wuxi Binhu Hotel! Thank you very much for staying with us during your recent visit in Wuxi and sharing your feedback.I am glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.Meanwhile,regarding to those areas we need improve, we will take action immediately and hopefully you...

Wuxi, China
Reviewed 19 July 2016

I wanted to write a review to show my appreciation of a wonderful experience I had while dining at the Sheraton hotel buffet restaurant. The restaurant is located on the first floor. As of this writing, the cost for this all you can eat buffet is 198 RMB which is more than fair given it is a five star hotel....

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Helpful?
1Thank Dave G
SheratonWuxi, sales coordinator at Sheraton Wuxi Binhu Hotel, responded to this review

Dear Guest, Warm Greetings from Sheraton Wuxi Binhu Hotel ! Thank you very much for choosing to stay with us during your recent visit to Wuxi and sharing your comments. Your advises values a lot to us. We will continue to strive to provide every guest with memorable experiences. We look forward to welcoming you back to Sheraton Wuxi Binhu...

Toronto, Canada
Reviewed 12 June 2016 via mobile

The Sheraton Wuxi is a top notch hotel with an amazing staff. Check-in was quick and easy with recognition of SPG membership. The lobby bar is a great place to have a drink and the hotel restaurant offers a good variety for breakfast and dinner. The rooms are very spacious and clean and offer all amenities.

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Helpful?
Thank twenty3footsteps
SheratonWuxi, sales coordinator at Sheraton Wuxi Binhu Hotel, responded to this review

Dear Guest! Warm Greetings from Sheraton Wuxi Binhu Hotel! Thank you very much for choosing to stay with us during your recent visit to Wuxi and sharing your feedback on tripadvisor. Your comment means a lot to us to make improvement. As a SPG Platinum Member, you will enjoy various benefits in our hotel. We are prepared to make you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Welcome to the Sheraton Wuxi Binhu Hotel, ideally located in the heart of the Binhu district. Our hotel complex is adjacent to a retail mall, dining and entertainment district—perfectly situated so you can explore Wuxi's local tourist attraction and enjoy close proximity to the city’s CBD areas.We invite you to experience the comfort of our 342 spacious guest rooms and suites. Luxurious surroundings, exceptional features and deluxe amenities assure your satisfaction and comfort. You’ll love sinking into the Sheraton Sweet Sleeper™ Bed featuring a big pillow-top mattress, cozy duvet and blanket. A generous work desk and High Speed Internet Access are also offered so you can stay connected to what is important to you.Our four distinctive restaurants and lounges satisfy every appetite for great dining and entertainment and guarantee you’ll find something to tempt your palate. Our retail shops, Fitness Center, and indoor heated pool are perfect for relaxing and recharging. For the ultimate in pampering, our nurturing Touch Spa offers an array of personalized massages and body treatments.Find inspiration for your next important event in one of our 9 meeting and function rooms, totaling over 2,600 square meters of flexible space. Our fully equipped Business Center will be able to provide all of your business support services.We look forward to welcoming you to the Sheraton Wuxi Binhu Hotel. ... more   less 

Additional Information about Sheraton Wuxi Binhu Hotel

Address: No.49 Liangxi Road, Binhu District, Wuxi 214062, China
Region: China > Jiangsu > Wuxi
Price Range: $131 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Wuxi Binhu Hotel 5*
Number of rooms: 342
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Hotels.com, Travelocity, Priceline, Booking.com, Ctrip TA, Expedia and Agoda so you can book your Sheraton Wuxi Binhu Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Business Hotel in Wuxi
#7 Luxury Hotel in Wuxi
#14 Best Value Hotel in Wuxi
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Questions & Answers

Questions? Get answers from Sheraton Wuxi Binhu Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if asking for a non-smoking room, be aware that people still sneak in smoke breaks in the elevator lobby, etc.”
 of 5 bubbles sandmm, 29 Sep 2016 | Read review
“Try to get a Corner Suite e.g. 2002”
 of 5 bubbles shanosV8, 3 Jun 2016 | Read review
“Higher floor is better”
 of 5 bubbles Gorudo, 27 Mar 2016 | Read review
“Make sure you get a room that will be cool!”
 of 5 bubbles WheelzUpGal, 14 Aug 2015 | Read review
“as always, choose as high a floor as you can afford”
 of 5 bubbles aliceinwonderland, 20 Jun 2015 | Read review
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