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Sheraton Chengdu Lido Hotel

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Sheraton Chengdu Lido Hotel
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762 Reviews from our TripAdvisor Community

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Showing 214: English reviews
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Denver, Colorado
Reviewed yesterday NEW

The hotel was very good, I am a member of the Marriott/SPG rewards program and got an upgrade and lounge access, both of which were very nice. Clean room, attentive staff and great location for my tourist activities.

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Helpful?
Thank Jay G
Taipei, Taiwan
Reviewed 1 week ago NEWvia mobile

My very first meal in my first trip in Chengdu. The staffs are very friendly and offer to customize the dishes to your likes. Loved the Dan Dan noodle. Recommend for anyone to try the good and experience the great service.

Review collected in partnership with 单个酒店
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Helpful?
Thank juliusc88
SherantonCD, Marketing Communication Officer at Sheraton Chengdu Lido Hotel, responded to this review

Dear guest, thank you very much for choosing to stay with us and share your opinions online. We really appreciate that you taking time to post such positive comments. It is our pleasure to hear that you like Chinese dishes. Your satisfaction is our ultimate goal. Thank you again for your review, and we look forward to welcoming you in...

Hong Kong, China
Reviewed 1 week ago via mobile

Was on a business trip to Chengdu, stayed at the Sheraton. Crew didn't want to travel too far to have a nice dinner so we begrudgingly dined in at the in-house restaurant... oh how we were wrong to believe we were just settling. A delicious and concise menu covering both Sichuan and Canton cuisine. Full wine and beer selection to...

Review collected in partnership with 单个酒店
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Helpful?
1Thank dtseng01
SherantonCD, Marketing Communication Officer at Sheraton Chengdu Lido Hotel, responded to this review

Dear guest, Thank you very much for choosing to stay with us and share your opinions online. We really appreciate you taking time to post such positive comments. It is our pleasure to hear that your stay with us was pleasant. Your satisfaction is our ultimate goal. Thank you for recommending our restaurant. We look forward to welcoming you in...

Asia
Reviewed 14 March 2017

"One touch" or "Service Express" concept is great if it works. But not at this hotel. Needed to wait at least 25 tones to get an operator, took 45 minutes only to find out my room service order is not available. Total waste of time. Staff are generally nice and friendly but with limited English efficiency and very inexperienced including...

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Helpful?
Thank A A
SherantonCD, Public Relations Manager at Sheraton Chengdu Lido Hotel, responded to this review

Dear guest, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. As for the operator and room service, I do apologize for your experience. I will certainly review the overall performance of this service to ensure we are able to provide...

Reviewed 7 March 2017 via mobile

Great location. Old hotel. Reflected by the low price which makes this an attractive deal if you're on a budget. Rooms are small but the beds are comfortable. Rooms are clean. Staff are pleasant, helpful and welcoming. The exec lounge is like walking into a 1970s airport lounge, actually any airport lounge in china for that matter. I think they...

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Helpful?
Thank Marc M
SherantonCD, Public Relations Manager at Sheraton Chengdu Lido Hotel, responded to this review

Dear guest, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. I am sorry to hear that executive lounge did not reach your expectation. At the same time, thanks your positive comments on hotel location, rooms bed and clenning, staff service....

Singapore, Singapore
Reviewed 3 March 2017

Somewhat in line with expectations I suppose. Clearly a hotel built in another era, and bought by Sheraton. Tries to be modern and look appealing to overseas clientele, but comes up short. Staff in line with expectations...very average, and don't really seem to care if you are there or not...although one bell hop guy did go out of his way....

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Helpful?
Thank Weissgunn
SherantonCD, Public Relations Manager at Sheraton Chengdu Lido Hotel, responded to this review

Dear guest, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. Since you have mentioned a number of other items in your review, I would welcome the opportunity to speak to you in more detail to learn how you feel we...

Melbourne, Australia
Reviewed 8 January 2017

I recently completed a stay at the end of December as an SPG Platinum member and was upgraded to a deluxe corner suite, which was showing its age and dimly lit. In general, the property is quite an old style Sheraton. The executive lounge was quiet, but there were very limited afternoon tea options so I didn't stick around. There...

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Helpful?
Thank Pearce D
SherantonCD, Marketing Communication Officer at Sheraton Chengdu Lido Hotel, responded to this review

Dear guest, Thank you very much for choosing to stay with us and share your opinions online. We really appreciate your detailed feedback regarding to the room condition and food & beverage services in our hotel. However, we have noticed that that your experience has not been perfect due to the hotel's aged decoration and noise problem, we fell deeply...

beijing
Reviewed 16 December 2016 via mobile

Sheraton is kind of a safe play hotel, with money that you pay is nothing much to asked for. Room size is acceptable around 35sqm, with quite old style and in Chinese way hotel. It seems the hotel has been opens for ages where the old structure building and room with so ancient style. Service wise nothing to comment about...

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Helpful?
Thank 982jacko
SherantonCD, Marketing Communication Officer at Sheraton Chengdu Lido Hotel, responded to this review

Dear guest, Thank you very much for choosing to stay with us and leaving us your valuable reviews. The detailed and honest information you provided in the comments is of great importance for us to keep improving our service in the future. We are very sorry to know that your stay with us was not entirely satisfying due to the...

Singapore
Reviewed 25 November 2016

Having arrived late at night after a flight, the reception at the front desk and the help extended by the porter makes the trip less stressful. The room where I stayed in was quite and allowed me to have a good night of rest.

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Helpful?
Thank Yeow Hwee H
SherantonCD, Sales Coordinator at Sheraton Chengdu Lido Hotel, responded to this review

Dear guest, Thank you very much for choosing to stay with us in Chengdu. We are glad to hear that you have enjoyed a delightful time in our hotel due to the quality services and the quiet guest room. We appreciate the comments that you have shared as a business traveller and will carry on in delivering all guests the...

Kuala Lumpur, Malaysia
Reviewed 29 October 2016 via mobile

Sheraton is located in an older part of the city and had its glory days. Now it's a bit aged with rooms and facilities a little old and dated. Room and bed is comfortable and reasonably clean. Breakfast at club lounge is also decent and large lounge area. However a renovation is needed!

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Helpful?
Thank williamlye
SherantonCD, Sales Coordinator at Sheraton Chengdu Lido Hotel, responded to this review

Dear guest, Thank you very much for choosing to stay with us in Chengdu. We really appreciate your detailed feedback regarding to the location, decoration, and services of our hotel. Your opinions are very important for our further development. First of all, we are glad to hear that the location and services of our hotel have achieved your expectation. However,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sheraton Chengdu Lido Hotel is an international 5-star hotel which suits for both business and leisure travelers. Benefiting from the perfect location of city center, the hotel possesses an easy access to various landmarks of Chengdu. From the hotel, Tianfu Square, Wide and Narrow Alley, and Sichuan Science and Technology Museum are within walking distance; and Chengdu Shuangliu International Airport is also merely 30-minute away by vehicle. The closest metro transfer station “Luomashi” is 2-minute walking distance from the hotel. By utilizing the metro system of Chengdu, you will be able to reach attractions such as Wuhou Memorial Temple, Jinli Street, and Chengdu Research Base of Giant Panda Breeding. In order to provide the best living experience for you, all rooms are equipped with amenities such as electronic card lock, chairs, umbrella, safety box, iron, ironing board, office stationeries, and 220 volt socket etc.. Non-smoking rooms are also available in our hotel. Additionally, the hotel also provides various facilities to enrich your stay, including 4 restaurants (Chinese and Western) and lounges, business center, swimming pool, gym, and sauna. ... more   less 

Additional Information about Sheraton Chengdu Lido Hotel

Address: No.15 Section 1, Renmin Middle Road, Chengdu 610015, China
Region: China > Sichuan > Chengdu
Price Range: $104 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Chengdu Lido Hotel 4.5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Sheraton Chengdu
Chengdu Sheraton
Hotel Style:
#13 Business Hotel in Chengdu
#25 Luxury Hotel in Chengdu
#31 Best Value Hotel in Chengdu
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chengdu Lido Hotel staff and other travellers.
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Questions? Get answers from Sheraton Chengdu Lido Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a south facing room which had an interesting view.”
TheJGuy, 25 Apr 2017 | Read review
“Ask for a quiet room with a less smelly bathroom.”
flya350, 14 Mar 2017 | Read review
“if noise bothers you try to get as high as possible, rooms xx03-xx13 are less noisy”
avsm, 23 Jan 2016 | Read review
“Good views higher up.”
juliejt, 11 Sep 2015 | Read review
“All room are comfortable. (Maybe no smoking)”
NabeSingapore, 6 Sep 2015 | Read review
5 of 5