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Mercure Chengdu North Hotel

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Mercure Chengdu North Hotel
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87 Reviews from our TripAdvisor Community

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Showing 63: English reviews
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Subang Jaya, Malaysia
Reviewed 4 weeks ago

Stayed here for a night as part of a tour package. The room looked like it was just refurbished but some of the wallpaper were peeling off. The toilet was dirty and dated. There were stains on the tiles and also the bathmat & towels. The housekeeping was really not good as there were stains even on the kitchen counter....

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Helpful?
Thank sher1208
Chengdu, China
Reviewed 1 February 2017 via mobile

We had the misfortune of staying in this dreadful hotel over the Chinese New Year period and it was conpletely awful from start to finish. The cafes and restaurants were all closed. You can see the empty display cases and dark, empty restaurants in the uploaded photos. When we rang for room service the woman said, "No room service" and...

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Thank Raymond W
Rita W, Front Office Manager at Mercure Chengdu North Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Chengdu North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the...

Reviewed 16 December 2016

I stay I this hotel one night before going to Juizhaiguo . First, things I would like to complaint is that the bathroom door is a door that you see thru and can see what people inside the bathroom are doing. Which is not good because this does not give the person inside the bathroom some privacy. Next, is that...

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Thank Nicholas H
Palmerston North
Reviewed 13 December 2016

Large Hotel set back from a busy main road. Room was a good size with usual facilities which was very clean and well kept. Had difficulty clearing emails and front office manager went out of her way to be helpful. Staff generally spoke little English however they tried very hard and we were able to communicate. Breakfast was very good...

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Thank palmykop
Sydney, Australia
Reviewed 12 December 2016

We extended our stay at Mercure after our Nexus Holidays tour. The hotel is comfortable but can be noisy as it is on the main road. The location is excellent as it is only one bus stop to North Railway Station. We would like to thank SAM LI, the waiter at our morning breakfast buffet for patiently helping us plan...

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1Thank TerriK861
WI
Reviewed 9 November 2016

Stayed here for two nights with a Wendy Wu tour. Room amenities have large walk-in shower, individual shower gel, shampoo, toothbrush with paste, safe, and small refrigerator. Unlike many European hotels, it does have washcloths. The air conditioning was turned off to conserve resources but it was warm in the room. We needed to open the window at night as...

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Thank WImom
Fareham
Reviewed 17 October 2016 via mobile

Stayed here for 4 days. It's very much a transit hotel for the Chinese who turn up by the coach load. This is business of course but it's not giving the hotel a chance to carry out any refurbishments. Paper pealing off walls, towels are threadbare & air con does not work. Food poor at breakfast and difficult to find...

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Thank Carol W
Fareham
Reviewed 28 September 2016

A nice hotel with helpful and friendly staff, but not fluent in English. The room was clean and roomy with a comfortable bed. Two complimentary bottles of spring water are provided daily. However, the hotel is let down by the time it takes to get up and down in the lift. There are only 2 lifts serving over 20 floors,...

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Thank Kathy and Amir K
Sydney
Reviewed 8 September 2016 via mobile

We stayed here a few nights and found the service to be wonderful. The porters and service desk had helped on several occasions. They don't offer free maps like in larger hotel chains but you can buy it for 10yuan over the counter. There's a bar/cafe in the lobby area which I tried. It was the most expensive coffee I've...

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Thank pigkey
Dordrecht, The Netherlands
Reviewed 27 August 2016

We stayed in room number 1007. A nice and clean spacious room with a good bed and a fridge in the room. The bathroom was clean and modern with a perfect shower. The breakfast buffet was very good also.

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Thank Bert W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Concierge
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Mercure Chengdu North is a contemporary and stylish design business hotel manage by Accor Hotel Group. The hotel offers a setting of unmistakable grandeur, ideally for business and leisure travelers. Mercure Chengdu North is situated closely to the Chengdu North Railway Station and only 5.8 miles from Research Base of Giant Panda. The hotel itself offers a refreshing blend of world class hospitality, cosmopolitan energy and eco-friendly consciousness. Mercure Chengdu North features with 290 beautiful rooms and suites, including the Presidential Suite, Executive Suites, Executive Rooms and Deluxe Rooms. From Non-smoking floors to Executive Floor, the hotel offer attentive and personalized service to meet your every special needs.Spring Restaurant can accommodate 120-130 people which is located on 5th floor of the hotel. It will bring freshly prepared food at your table and let you savor international cuisine with a flair. The restaurant is also comprised a VIP Room for more personal celebrations. The Executive Lounge is located on 20th floor. A perfect venue for private comfort and to enjoy afternoon tea and cocktails. ... more   less 

Additional Information about Mercure Chengdu North Hotel

Address: No.21 3rd section north, 2nd Ring Road, Chengdu 610081, China
Region: China > Sichuan > Chengdu
Price Range: $53 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chengdu North Hotel 4*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#96 Luxury Hotel in Chengdu
#156 Best Value Hotel in Chengdu
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Chengdu North Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room not facing the main road would be best”
 of 5 bubbles palmykop, 13 Dec 2016 | Read review
“As for rooming facing away from main road”
 of 5 bubbles TerriK861, 12 Dec 2016 | Read review
“Try not to get a room at the front of the hotel”
  • View from a room at the front of the hotel
  • Room bathroom
  • Hotel room
 of 5 bubbles BobBonHere, 31 May 2016 | Read review
“Higher floor will be more quiet since the windows are not sealed properly”
 of 5 bubbles chentaiman, 28 Mar 2016 | Read review
“Get higher floors to avoid noise”
 of 5 bubbles yapw_13, 10 Sep 2015 | Read review
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