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Shangri-La Hotel Chengdu

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#5 of 2,639 Hotels in Chengdu
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Chengdu
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1,747 Reviews from our TripAdvisor Community

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Showing 583: English reviews
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Union City, California
Reviewed 1 week ago NEWvia mobile

The hotel has nice view in the evening though you cannot see anything during daylight due to pollution. We loved their buffet which is very healthy and tasty. We also basically ate all our meals in their restaurant because there are not a lot of good choices close by. The food was always surprisingly good. Service was great. Everything was...

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Helpful?
Thank Birong D
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Birong D, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you satisfied with our food and service. There is a laundry menu in each guest room for guests reference. Your comment about hotel staffs poor English speaking skill has been shared to our training department for further improvement. Look...

Reviewed 1 week ago via mobile

I stayed in the Shangri-la Chengdu for 3 days and thoroughly enjoyed the stay. The service was excellent. The staff members are very friendly and competent. The breakfast buffet was excellent, offers plenty of choices for everyone. Looking forward to my next visit soon!

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Helpful?
Thank Elaine O
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Elaine O, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you satisfied with our breakfast and service. Look forward to turning your next visit into another memorable experience.

Reviewed 2 weeks ago via mobile

Bellman George Hu was excellent. Thank you, made my stay feel perfect. Attention to detail was best in class for Shangri la hotels. Pick me up at the airport and as always was :-), courteous and help me with everything. Including having the car sitting right there for me and also helping me understand how to check into the hotel...

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Helpful?
Thank Frankie T
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Frankie T, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that our colleague George made your stay experience being perfect. Look forward to turning your next visit into another memorable experience.

Cairo, Egypt
Reviewed 4 weeks ago

Either on business or leisure, when in Chengdu and want to fell the luxury you have to stay in Shangri-la. An ideal spot, ideally located in the heart of the city with luxurious rooms and outlets as well as a lot of health and sports activities

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Thank TamerAyoub
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear TamerAyoub, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you enjoyed your stay with us, and look forward to turning your next visit into another memorable experience.

Quebec City, Canada
Reviewed 12 February 2017

I stayed at the Shangri-la Chengdu with one of my friend and my dad and we really had a great stay. Hotel : The hotel decor is really nice. I especially liked the huge panda mural at the lobby bar. It is a really beautiful hotel overall with a lot of services. Restaurants : The hotel has a lot of...

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Helpful?
Thank Jessidooo
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Jessidooo, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you give a full score of the staying experience, and look forward to turning your next visit into another memorable experience.

Doha, Qatar
Reviewed 10 February 2017

Hotel lobby and reception look amazing, and then you see your room and the disappointment almost physically hurts. The rooms are very poorly furnished and decorated, not at all what you would expect from a hotel brand like Shangri-La. For the price you can stay at many other hotels in Chengdu that would give you a far more comfortable stay....

Review collected in partnership with shangri-la.com
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Helpful?
Thank denisjohn2017
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear denisjohn2017, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are apologized that you do not have an enjoyable stay with us. Your feedback have been shared with the related department for further improvement. Look forward to turning your next visit into an memorable experience.

Hong Kong, China
Reviewed 24 January 2017 via mobile

First time in this Shangri-La and indeed has not been in any Shangri-La for several years. It lives up well to its reputation. A customer service officer attended to me punctually at the airport and escorted me to the limousine at the airport. The ride to the hotel is comfort and stable, making me feel safe which is rare in...

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Thank M.K. M
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear M.K.M, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you enjoy your staying with us, and look forward to turning your next visit into another memorable experience.

Washington DC, District of Columbia
Reviewed 18 January 2017

This is a glitzy hotel, full of shiny surfaces and a well-appointed room with a view of one of China's most vibrant cities. Perhaps the most awesome features are the lobby areas, the complimentary shoulder massage upon check-in, and the most lavish buffet I have ever encountered, featuring a wide variety of cuisines. A pianist played softly as we dined.

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1Thank damax55
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear damax55, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you give a full score of the staying experience, and look forward to turning your next visit into another memorable experience.

Edmonton
Reviewed 16 January 2017

This hotel was so great. The location, food and great customer service. We decided last minute to get a private driver and the hotel set us up with one through the concierge. The price was fair. Our room was outstanding a great getaway from the hustle of china. This hotel has made me only want to choose this hotel line...

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Thank Neiko
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Neiko, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you give a full score of the staying experience, and look forward to turning your next visit into another memorable experience.

Reviewed 9 January 2017 via mobile

You can't really go wrong with a stay in any Shangri-La hotel and that goes for the Chengdu China hotel also. Although the rooms are starting to show their age a little the service is second to none. Check in was quick, friendly and professional. Bags arrived in the room within 10 minutes and m beer, water and fruit were...

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Helpful?
Thank ShantoE
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear ShantoE, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedback with us. We are delight that you give a full score of the staying experience, and look forward to turning your next visit into another memorable experience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Babysitting

Additional Information about Shangri-La Hotel Chengdu

Address: No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
Region: China > Sichuan > Chengdu
Price Range: $183 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
Number of rooms: 593
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Travelocity, Ctrip TA, Priceline, Agoda and Jetsetter so you can book your Shangri-La Hotel Chengdu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu
Hotel Style:
#1 Business Hotel in Chengdu
#1 Romantic Hotel in Chengdu
#1 Family Hotel in Chengdu
#4 Spa Hotel in Chengdu
#5 Luxury Hotel in Chengdu
#42 Best Value Hotel in Chengdu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Chengdu staff and other travellers.
1 question
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London, England, United Kingdom

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Questions? Get answers from Shangri-La Hotel Chengdu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverview room”
  • Room view
 of 5 bubbles Neiko, 16 Jan 2017 | Read review
“Horizon Club Level”
 of 5 bubbles JeffandMark, 23 Nov 2016 | Read review
“choose a room with the river and bridge views”
 of 5 bubbles michaeltQ7038TK, 14 Nov 2016 | Read review
“I always choose a high floor room far from the lift”
 of 5 bubbles NancithanT, 9 Nov 2016 | Read review
“in house massage is the best”
 of 5 bubbles trevorh606, 4 Nov 2016 | Read review
5 of 5