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InterContinental Century City Hotel Chengdu

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#26 of 2,639 Hotels in Chengdu
Certificate of Excellence
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InterContinental Century City Hotel Chengdu
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674 Reviews from our TripAdvisor Community

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Showing 201: English reviews
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Redmond, Washington
Reviewed 1 week ago

The hotel is beautiful and the rooms are very nice. I loved the lobby and bar. But the overall customer service was lacking on several points. They lost my reservation, understand that happens but it took 40 minutes to fix it which is a bit too long. Then the room was hot and I called for help. Nothing. I went...

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Helpful?
Thank chrishH9702ZN
Management response:

Dear chrishH9702ZN, Thank you for choosing InterContinental Century City Chengdu and sharing your feedbacks on the room temperature. During the season changing period, the climate and temperature could be a bit challenge. We're sorry that your stay has been affected. The hotel engineering and housekeeping are trying provide a more comfortable temperature for each room on different floor. We hope...

North Chelmsford, Massachusetts
Reviewed 17 February 2017

I used points for a room on my first night in Chengdu. Great service, nice room, beautiful lobby area with different live performances through out the day. Lots of fun things to do within the hotel as it has a "ancient city" within. You can also watch Sichuan opera while enjoying local cuisines in the restaurant.

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Helpful?
Thank Rui W
Management response:

Dear Rui W, Thank you for staying at InterContinental Century City Chengdu and sharing your experience. Like you mentioned, there are many live performances within the hotel, even in the local restaurant in Century City. It's a great pleasure to watch the opera performance while dining in one. Looking forward to have you back again.Thank you and have a nice...

Mölnlycke, Sweden
Reviewed 16 February 2017

I arrived late in evening and was upgraded to än Excecutive room. Due to the late arrival the free hours at the lounge has ended. When asking for alternatives I was offered some drinkvouchers. Room and Hotel interior was IF high standard.

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Helpful?
Thank Lars S
Management response:

Dear Lars S, Thank you for choosing InterContinental Century City Chengdu and sharing your excellent stay experience. There are also many highlights we think you can not miss during the stay. Like the live performances in each restaurant and bar durig the evening, the Taiji performance and tea performance. Which could be fun experiences too. Looking forward to meet you...

Los Angeles, California
Reviewed 12 February 2017 via mobile

I usually like InterContinental hotels and spent more than two months back 2016 staying at them (Royal Ambassador). The communication in English is a challenge here and the agent answering the room service unable to take order (zero language skills). Googled the name of the female GM of the hotel and asked to speak with her. Gentlemen answered and pretended...

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Helpful?
Thank LoyaltyLobby
Management response:

Dear Royal Ambassador, Thank you for choosing InterContinental Century City Chengdu and sharing your feedback on TripAdvisor. Our management team tried to contact you and express our apology to you in room, as soon as we get your ferdback while you are in hotel. Unfortunately, you refused to speak to any of our Chinese manager and staff. Regarding your feedbacks,...

Olivos, Argentina
Reviewed 8 February 2017

The lobby is really surprising. The rooms are very spacious and have all the services that you think that is necessary. details: in the bath you have two showers. The breakfast service is complete, with chinese and occidental dishes. And the italian restaurante is very good.

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Helpful?
Thank AlejandroLB
Management response:

Dear AlejandroLB, Thank you for choosing InterContinental Century City Chengdu and your good comments over the lobby, rooms, breakfast and everything. Which are very much appreciated. We really hope you can come back in another time and experience more activities. Thank you and have a nice day! Lizzy Fan Distribution, Relationship & Marketing Team

Reviewed 30 January 2017 via mobile

We enjoyed the stay at intercontinental in Chengdu. Nice rooms good service. Try out the Sichuan Opera restaurant for entertainment and good local food. Yes it helped to have a local colleague to help out with the menu but you can make it thanks to pictures.

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Thank SomeLuxuryInLifeOk
Management response:

Dear SomeLuxuryInLifeOk, Thank you for choosing InterContinental Century City Chengdu and sharing your feedbacks. You will have easy access to many local Sichuan food restaurants within century city. As you mentioned, the Sichuan Opera restaurant is a good choice. Wish you can come back and explore more places. Thank you and have a nice day! Lizzy Fan Distribution, Relationship &...

Reviewed 22 January 2017 via mobile

Good day, a really showable and very good Intercontinental as we know them. Minus are as follows. Room temperature control not individually per room, means to warm, therefore lucky to have opening windows. Internet speed poor (we know that in China anyway, unfortunately). And sorry to say by asking roomservice for a quite pricey Australian steak and unable to be...

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Helpful?
Thank harry77665
Management response:

Dear harry77665, Thank you for staying at InterContinental Century City Chengdu and sharing your feedback on temperature and WIFI speed. We're sorry about the unpleasant condition you have encountered during your stay here in Chengdu. Please accept our sincere apology for not calling you back. Your case will be shared with the team. We really wish you can come back...

Isernia
Reviewed 23 November 2016

I have been in Intercontinental Century in Chengdu for business trip. I had a suite with both shower and bath place and the room was with amazing view. The only thing i don't understand is the lack of warm heat inthe suite but in general the room was very good. Wifi not so powerful but ok for general workingstation. the...

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Helpful?
Thank edmondoangelaccio
Management response:

Dear edmondoangelaccio, Thank you for staying at InterContinental Century City Chengdu and your strong recommendation for us. As you have mentioned, we provide various choice of breakfast with a great indoor dining environment. We are trying to adjust the temperature in rooms area. Please inform us with your preference on temperature on your next trip. Welcome back again! Lizzy Fan...

London, United Kingdom
Reviewed 22 November 2016 via mobile

Second time in the hotel. Internet remains spotty. I still like it for the room size and quality. BUT the bar in the lobby is smoking only! There's no place to hang out and escape from the odour. Pretty surprising that they allow smoking in public places in these days and age. Ambassador Club offers good free breakfast and happy...

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Helpful?
Thank xithaki
Management response:

Dear xithaki, Thank you for staying at InterContinental Century City Chengdu and your good comments over the Club InterContinental and rooms. I highly recommend the Guixi Park across the road. Which is a wonderland within the city. With fresh air, lake, grassland and pathes, this place can be a destination for outdoor activities. You may go there on your next...

Singapore, Singapore
Reviewed 22 November 2016 via mobile

Terrible! The food us cold. We came at this Indian Buffet restaurant and we all come out disappointed. The ambience is very nice but that's all. - The staff do not even ensure that the food is furnished timely. - Bowls are empty at the counter. - The Indian bread is not cooked. Certainly a place to avoid! I will...

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Helpful?
Thank stefanosingapore01
Management response:

Dear stefanosingapore01, Thank you for staying at InterContinental Century City Chengdu and sharing your feedback on the food. We're really sorry to know your feelings about the buffet. Your opinions have been forwarded to the FB department. The food quality shall be improved accordingly. Thank you for your feedback. Lizzy Fan Distribution & Relationship Marketing Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Combining the best of European tradition and Chinese warmth, the InterContinental Century City Chengdu stands out as an exciting new landmark in the capital of Sichuan province. The hotel offers a full range of guestrooms and suites, an array of excellent restaurant and lounge offerings, a stylish Spa and first-class event and business facilities. Serving as an ideal venue for the business traveller in Chengdu, the hotel is within walking distance of the Chengdu International Exhibition Centre and a 20-minute drive from the airport. ... more   less 

Additional Information about InterContinental Century City Hotel Chengdu

Address: No.88 Century City Road, Wuhou District, Chengdu 610041, China
Region: China > Sichuan > Chengdu
Price Range: $183 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Century City Hotel Chengdu 5*
Number of rooms: 555
Reservation Options:
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Hotel Style:
#6 Business Hotel in Chengdu
#9 Romantic Hotel in Chengdu
#15 Spa Hotel in Chengdu
#23 Luxury Hotel in Chengdu
#51 Best Value Hotel in Chengdu
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Questions & Answers

Questions? Get answers from InterContinental Century City Hotel Chengdu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“nice service if you stay in club floor”
 of 5 bubbles phamphan1949, 28 Oct 2016 | Read review
“Try to get an upgrade, the superior rooms are very spacious.”
 of 5 bubbles DaraghH_13, 27 Oct 2016 | Read review
“The taxi drivers are a little mad when it comes to driving into the town centre but incredibly cheap!”
 of 5 bubbles turnipgreen, 26 Oct 2016 | Read review
“Rooms facing global center and a park have better view.”
 of 5 bubbles Hazimo, 9 Oct 2016 | Read review
“Floors overlooking the Global Expo are nice”
 of 5 bubbles MalcolmG_11, 28 Sep 2016 | Read review
5 of 5