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Water contaminated, broken Air condisioner, bugs on the floor, old elevators, mold in showers, terrible laundry service. AC broke was switch to a different room that was in worst condition. At that point I decided to switch to a different hotel but they did not...More
Thank Carlos A
Response from PuertadelSol2016, Gerente at Puerta Del Sol HotelResponded 14 July 2016
Dear Customer,
We are very sorry for the inconvenience occurred during your stay; we have maked a meeting about your case in order to improve and provide a better service, we apologize and we hope you give us the opportunity to have you in our...More
On our arrival we checked in without problem. Our room was very spacious and comfortable. The hotel is well located. The staff was very helpful and polite. The only disappointment was that despite I placed a special request for breakfast (gluten free bread and soy...More
Thank Iketh
Response from PuertadelSol2016, Gerente at Puerta Del Sol HotelResponded 8 July 2016
Dear Client,
we appreciate you have taken some minutes in order to write this important comment , and we apologize for the error commited during your stay. Please ,do not hesitate to contact us for your next stay , remember the Puerta del Sol hotel...More
None of the staff speak any English at all and the people on the coast speak with a strong accent and a different dialect so they couldn't understand our Spanish and we couldn't understand theirs. We had a friend (a local) come to the hotel...More
I made a online reservation a month ahead of time, traveled all night, 14 hours from Lafayette Louisiana to get to this hotel In Barranquilla. When I got there I told them I had a reservation, The guy at the front desk told me no...More
The check in went smooth, although the room windows was loose very old and moldy, and the sheets were dirty. After calling front desk several times, to ask for another room because the loosen moldy windows and the sheets were disgusting dirty, they send the...More
