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InterContinental Cali - Un Hotel Estelar

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#4 of 88 Hotels in Cali
Certificate of Excellence
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InterContinental Cali - Un Hotel Estelar
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532 Reviews from our TripAdvisor Community

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Showing 153: English reviews
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London
Reviewed 1 week ago

The hotel is well located in a good area of Cali. The rooms are tired but spacious. The breakfast is good but I thought it could be slightly better quality. We thought the Italian restaurant on the property was below average.

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Helpful?
Thank Roberto79
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. We hope you will give us the opportunity to offer you the best service in your next trip. Cordially,...

Los Angeles, California
Reviewed 1 week ago

Yes it's true, the Intercontinental hotel is getting a little old. The hot water takes a while to come out, and the elevators are a bit slow, but this old structure sits in the middle of the hotel zone like an old magnate watching over the city it helped create. I stayed in the room Pablo Escobar stayed in once,...

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Helpful?
Thank trfcnte
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, We greatly appreciate the time you took to write your comments about your recent stay in our hotel because they are a great tool to undertake improvement actions in different areas of the hotel, as well as to recognize the good work of our team and motivate them to give continuity. Believe us that the hotel ownco has...

Reviewed 3 weeks ago via mobile

I think this is the best hotel in Cali. Very classy. The deluxe rooms are top notch. Beautiful bedroom. Beautiful bathroom and beautiful living room. Service is great. The lunch buffet is very nice. Pool nice but water cold. Taxis always available. Next to ATM

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Helpful?
Thank Geoff B
Norma A, GMgr´s ASSISTANT at InterContinental Cali - Un Hotel Estelar, responded to this review

Thank you very much for your nice comments. It's a pleasure to know you are a satisfied guest and we hope you will continue giving us the opportunity to offer you the best service in every visit. Cordially, Norma A. GM'S Assistant

Saint-Etienne, France
Reviewed 3 weeks ago

I was surprised with so many good reviews about this hotel, because I had a totally different experience. Facilities are outdated. My bedroom (534) was small, furniture losing color, TV ancient and AC very noisy. The bathroom was too narrow, the toilet almost under the sink (unbelievable and never seen before, reason why I took a photo). When I complained...

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Helpful?
Thank ALEX R
Norma A, Gmgr's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you very much for taking the time to write your comments. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Be confident that your notes will be shared with the staff involved in the processes for taking the appropriate actions. We hope you give us...

Collado Villalba, Spain
Reviewed 4 weeks ago via mobile

It counts on a shuttle bus from the airport what is essential in such a city. Good restaurant, nice service at the hotel. My only complain is the lack of online or email attention. I booked by booking asking if there was a transport from the airport. I never was answered.

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Helpful?
Thank JEMDR
Norma A, GMgr's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank you again for your loyalty and we hope your prompt visit. Cordially, Norma A. General...

Sydney, Australia
Reviewed 14 March 2017 via mobile

I've stayed in this hotel in the past, about 10 years ago, and coming back to the same old rooms and corridors it's a bit spooky. The service is great and the rooms are very nice, as you would expect from the Intercontinental chain, but I sincerely think this one is running behind in terms of looks and amenities. It's...

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Helpful?
Thank Kick8a
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, We greatly appreciate the time you took to write your comments about your recent stay in our hotel because they are a great tool to undertake improvement actions in different areas of the hotel, as well as to recognize the good work of our team and motivate them to give continuity. Believe us that the hotel ownco has...

Hartford, Connecticut
Reviewed 7 March 2017

Some features here make it hard to resist. Luxurious atmosphere, mostly excellent food, and the pool and sauna/spa facility which are by far the nicest of any hotel I've ever been in. Staff in general can come across as aloof, except dining room staff, who usually were the only ones offering smiles & enthusiasm. Have to admit though that reception/concierge,...

Review collected in partnership with this hotel
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Helpful?
Thank kisti335
Norma A, GM'S Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Please accept our sincerest apologies for the disturbances you experienced during your stay. We are really sorry and that...

Bogota, Colombia
Reviewed 26 February 2017 via mobile

Intercontinental has many ambience, a great pool, restaurant, meetings rooms, comfortable rooms and one of the best pizza in the city. It is located next to the river and in the morning you can walk or jogging with the cats on river as your company. On Sundays you can find a little handcrafted market, the mass is you are Catholic...

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Helpful?
1Thank TELLY93
Norma A, GM'S Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, Thank you very much for the time taken to write your comments. You can trust they will be shared with our staff because they are a great tool to motivate their desire to improve their performance and also to make the necessary changes in our internal processes. We hope to be able to welcome you back again sometime...

Toronto
Reviewed 3 February 2017

This hotel meets all the INTERCONTINENTAL standards by all means. It has a very nice restaurant, just in front to the pool, to enjoy a very good breakfast buffet. The pools is huge, I would say it is an olympic size pool, so it is perfect to master your swimming skills. The lobby is ample with bar service in a...

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Helpful?
Thank JuanFranToronto
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you very much for your wonderful comments. It's really pleasant to know that you are a satisfied guest and do not doubt that we will continue making our best effort to have consistent quality and service standards We hope you will visit us again soon. Sincerely, Norma A. General Manager's assistant

San Jose, Costa Rica
Reviewed 2 January 2017 via mobile

The hotel i amazing and the food they make is simply great... the only thing is that is you ask for meat, it would take sometime since the cook the meat in their own way... the facilities and the rooms are confortable and good for the price you pay.. and breakfast is great...

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Helpful?
Thank jochava
Norma A, General Manager´s Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you very much for your wonderful comments. It's really pleasant to know that you are a satisfied guest and do not doubt that we will continue making our best effort to have consistent quality and service standards We hope you will visit us again soon. Sincerely, Norma A. General Manager's assistant

235 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the synonym of excellence in hospitality. Located five minutes away from downtown and nearby the best restaurants and bars, Intercontinental de Cali, an Estelar Hotel, was built with the highest hospitality industry standards. Complete infrastructure with ample spaces and different ambiances are available for your pleasure and business events. ... more   less 

Additional Information about InterContinental Cali - Un Hotel Estelar

Address: Av. Colombia # 2-72, Cali, Colombia
Region: Colombia > Valle del Cauca Department > Cali
Price Range: $128 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Cali - Un Hotel Estelar 4.5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#1 Family Hotel in Cali
#3 Luxury Hotel in Cali
#4 Romantic Hotel in Cali
#4 Business Hotel in Cali
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Cali - Un Hotel Estelar staff and other travellers.
6 questions
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Questions? Get answers from InterContinental Cali - Un Hotel Estelar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 534 or go to another hotel”
114ALEXR, 28 Mar 2017 | Read review
“Ask for a room with balcony”
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
  • Room 730
JuanFranToronto, 3 Feb 2017 | Read review
“You might want to stay in lower level rooms during weekends. Party room is located on the 9th floor and it can get a bit loud.”
724claudiam, 15 Nov 2016 | Read review
“You won't regret it.”
angrlag, 23 Jul 2016 | Read review
“Go as high as you can to get away from the street noise :)”
pickybiz, 26 May 2016 | Read review
5 of 5