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Hotel Regatta Cartagena

Traveller (374)
Panoramas (17)
Traveller (374)
Panoramas (17)
Pool & Beach (85)
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Dec. 23Dec. 24
1 room, 2 adults, 0 children
Standard Room
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We are a hotel for business trips, family vacations, honey moons and much more... We are located in Bocagrande in front of one of the best beaches in Cartagena (just a few steps away). We are now part of 'by L'alianXa' an hotel chain at your service.
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Property amenities
Room Service
Free Internet
Business Centre with Internet Access
Free Parking
Laundry Service
Banquet Room
Multilingual Staff
Public Wifi
Breakfast included
Dry Cleaning
Conference Facilities
Outdoor pool
Meeting Rooms
Self-Serve Laundry
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Family Rooms
Air Conditioning
Good to know
Harbour View
Bay View
Traveller rating
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Reviewed 1 week ago
I sent an email to two weeks prior to our arrival, notifying them about an early arrival, requesting an early check-in and that we were going to pay for it (not Free) that we were also traveling with a baby. Management never got back to me. So here we are; we arrived early, asked the front desk person to please check in earlier that we were going to pay what ever they charged, that was not an option. They said they had no rooms available(Not true, a maintenance staff told me they never let anyone check in early, even If they what to pay). We needed to sit in the lobby until 3pm with a tired baby. All of the sudden the porter/bell man said " oh I'm handling your request faster , but don't tell anyone" What!!!! they say that to have you tip them for "working" on your behalf.. That's stealing.. Ok so things got worse... We decided to go to the pool and we asked the front desk for towels, they did not have any!!!! We went back to our room to find out there were no towels either, you need to request them at the front desk. We call the font desk 3 times and no one came with our request. I had to go and chase a maintenance lady for towels. The safe was not working, here we are again calling front desk, they kept telling us a staff is on the way 45 minutes later nobody came. We had to go down and wait another 15 minutes for someone to go up and help us with the safe...
8am their were no BREAKFAST LEFT... Look at the picture... This happens every morning...
We end up checking out and went to Hotel Estelar Manzanillo, which is beautiful.. NEVER AGAIN... Hotel Regatta needs to work on Customer Service They are TERRIBLE...
Date of stay: November 2018
Thank Alynnette
Rafael U
Reviewed Sep. 30, 2018
Hotel is outdated, you have to ask for towels at the reception because they don't have towels at the bathroom.

The Room was dirty.

The good thing about the hotel is the location and breakfast, other than that I don't recommend the hotel for the price.
Date of stay: September 2018
Thank Rafael U
Loma Linda, California
Reviewed Aug. 17, 2018via mobile
I stayed here for a business trip at which we held trainings in the conference facilities at the hotel. It is located across a small street from a main beach in the area that offers drinks and snacks as well as umbrellas and chairs. The air conditioning in the hotel was excellent and the food (provided in the package we purchased) was also very good. The only things that were less-than-ideal were the traffic noises and the slow elevators (there were only two and I did a lot of waiting). The staff were excellent, helpful, and very friendly! And the price was very good. The beach view from my room was priceless! I suggest it!
Date of stay: August 2018
Thank msdebra007
Response from JuanGonzaloBenitez, Gerente at Hotel Regatta Cartagena
Responded Aug. 18, 2018
We are glad that your stay was pleasant, thank you very much for your comments
Roberto C
Reviewed Aug. 5, 2018via mobile
The place is clean and on the ocean. Good view from the too floors and within walking distance from many restaurants and stores.
A few things broke down like the ac was dripping into the room and the yoilet got clogged up, but they came to repair it promptly. Dont get the included breakfast rate, it is much cheaper to eat breakfast in any of the closeby restaurants, the hotel restaurant's brdakfast is not very impressive anyway
Date of stay: July 2018
Thank Roberto C
Response from JuanGonzaloBenitez, Gerente at Hotel Regatta Cartagena
Responded Aug. 6, 2018
We thank you very much for your comments, we are happy to have you visiting our city
California USA
Reviewed Jun. 18, 2018
First the good. This hotel is located right in the middle of Boca Grande beach. The three rooms I saw (more about that later) all had fantastic views, the rooms were clean and comfortable and the included breakfast had many options including cooked-to-order eggs. I found no other option on this beach for three guests at the sub-US $90 per night that I paid.

Now the bad. As others have stated, this hotel has seen better days which we found out right after check-in. First room we were given seemed fine until we turned on the A/C. We immediately lost all power to the room. After an hour + dealing with maintenance we asked to change rooms and our request was immediately granted. The next room was similar to the first so we settled in. At 4:00 AM the next morning it started to rain and shortly thereafter a drip of water from the ceiling started right by our bed. Since there were still several floors of rooms above us, not sure where the drip was coming from. Again, after dealing with maintenance, we were immediately moved once again. The last room was finally issue-free.

Now the odd. As others have also mentioned, you cannot have guests easily visit your room. My wife has a niece that lives in Cartagena. When she tried to visit, she was stopped at the elevator and told she could not enter (embarrassing). When we asked what we needed to do, we were told that we would need to pay COL $90,000 to allow her day access to our room. I recalled reading on TripAdvisor that a first visitor could enter for no charge but that the hotel would then charge for any additional visitor. When I pointed this out to the manager, she quickly reversed the fee and allowed our guest to enter (after recording her I.D.). Another employee later confirmed that there was no charge for the first guest. Why then were they trying to charge us? Of course, if you will not be having visitors in your room, this will not be an issue. But if you will have visitors, address this with the front desk before your visitors arrive. Given the views, location, cleanliness, price I paid and breakfast - will give three stars. Could have been four stars if I did not have the room issues and embarrassment with our visitor. Would have been two stars if not for the location and views.
Date of stay: June 2018
Thank FredInCalifornia
Questions & Answers
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Marcela A
August 16, 2016|
Response from anthonyh553 | Reviewed this property |
On the first stop, we stayed in a room that had two double beds in the main area and a separate room with a queen size bed. I think they call this their "triple". On the second say, it was the same as the first, only no... More
Room Tips
"Ask for an ocean view room."
Jun. 18, 2018
Read review
"Ask for a room with a view or you'll end up with a window facing a concrete wall."
May 15, 2017
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"High floor on the front was fine"
May 7, 2017
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"Ask for a room facing the ocean."
Jun. 4, 2016
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US$66 - US$137 (Based on Average Rates for a Standard Room)
ColombiaBolivar DepartmentCartagena DistrictCartagena
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