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Hotel Santa Cruz

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184 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Reviewed 7 October 2016 via mobile

Clean and big rooms with aircon and tv. Very friendly staff. Located just a few minutes from the main attractions of the old town. Some rooms have a nice balkony on the first floor, where you can enjoy a drink and observe the busy and vibrating street

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Helpful?
Thank Reto V
Sao Paulo, SP
Reviewed 9 September 2016

Do not trust the staff! I was robbed at this hotel!!! I left some money in my bag, inside the room. I counted it in the morning and left the hotel around 9 AM and my bag was inside the room. I came back around noon and part of the money was missing!!!! My money was hidden in the bottom...

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Helpful?
Thank DM1554
Devon
Reviewed 1 June 2016

Stayed here for 2 nights in May 2016. Good things about the hotel is that it is centrally located , the rooms have air conditioning, and the staff were very helpful for example checking me in early and calling cabs and advising on cab prices. The rooms are a bit tired and the only meals offered was breakfast , so...

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Helpful?
Thank DevonMike63
Ayacucho, Peru
Reviewed 11 January 2016

We stayed at this hotel (which is more like a hostel) for a week. When we arrived the guy at the desk gave us a much smaller room, than what we had paid for. It had no windows or any other source of natural light and it felt more like a prison cell than a hotel room. It turned out...

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1Thank Nanna T
Hamburg, Germany
Reviewed 31 December 2015

On arrival there was an unfriendly and indifferent girl at the front desk. Maximum 7 sqm large room (208) with mold smell and without window. No chair. No hooks or straps for clothes. Loud sounds of the very old air conditioning. Dirty tiles. Dirty wall upside the bed. Poor uneven and hard mattress. In the bathroom no towel rack and...

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Helpful?
1Thank SteveHH1955
Brazil
Reviewed 26 December 2015

The location is perfect. In the central area of cartagena walled city. Near to everything (bars, restaurants, pier). The breakfast is quite good, you can choose between 4 options that include eggs, cheese, ham and sandwich. The shower was very cold.

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Helpful?
Thank Gabriel_Fran
Mount Gilead
Reviewed 30 October 2015 via mobile

The rooms are small, not the cleanest in appearance, and mine had a bunch of hungry mosquitos biting me. The location is nice though being in the walled city. The matrices are hard. They feel like gym mats. Breakfast is mediocre at best. This is a good location if you're on a budget, otherwise if you desire something more modern,...

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Helpful?
Thank Bee M
Vitoria
Reviewed 7 October 2015

Nice and simple, dont choose the room in the front is too hot. The only thing I didnt like was the breakfast area because it was in the roof in the sun. But the staff is frindly and helped us with the baggage.

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Helpful?
Thank Semira P
Sao Paulo, SP
Reviewed 15 July 2015

This Hotel is nicely located inside the walled city, where pretty much everything happens in Cartagena. Bedrooms are quite small and the bed might be a bit harsh for some people, but generally speaking the Hotel is quite good for the price you're paying. Staff is helpful, breakfast was good and shower was OK. If you're on a short stay...

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Thank Felipe M
Bogota, Colombia
Reviewed 17 June 2015

I've seen people asking if there is a main suite for couples or something similar, is important that people understand that this is not a fancy place, but that doesn't make it a bad option. Is a simple, clean hotel located in the best area in Cartagena, a perfect place for people on a budget. It has a lot of...

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Helpful?
1Thank Moniquephi

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
Official Description (provided by the hotel)
The most affordable and best location in the historical center of Cartagena de Indias and that offers the best comfort and service rooms have en-suite bathroom, hot water and air conditioning and cable tv ... more   less 

Additional Information about Hotel Santa Cruz

Address: Calle de la moneda No 7-54, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $55 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Santa Cruz 2.5*
Number of rooms: 15
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santa Cruz staff and other travellers.
3 questions
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New Smyrna Beach, Florida
over a year ago

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Questions? Get answers from Hotel Santa Cruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay at this place, I was robbed there.”
 of 5 bubbles DM1554, 9 Sep 2016 | Read review
“não escolher o quarto que fica na frente, em frente a recepção, pois é muito quente.”
 of 5 bubbles semirap2014, 7 Oct 2015 | Read review
“If you do stay here, request a room that is not right on the street as it's very noisy.”
 of 5 bubbles sealibra75, 24 Feb 2015 | Read review
“There is free wifi, but signal gets weaker the further your room is from the front desk, or at least that's how it was in our case.”
 of 5 bubbles yepole, 26 Aug 2014 | Read review
“different hotel is the only solution”
 of 5 bubbles CarlR768, 6 Nov 2012 | Read review
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