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Tcherassi Hotel

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#69 of 147 Hotels in Cartagena
Certificate of Excellence
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1 room 2 adults 0 children
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Tcherassi Hotel
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131 Reviews from our TripAdvisor Community

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Miami, Florida
Reviewed 4 weeks ago

When I went to check in, I was told that the locks on the door were not working. I had been really looking forward to staying in the colonial style older portion of the hotel and was disappointed that I was not told that they would be moving me to the newer portion of the hotel because of this door...

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Helpful?
Thank SheManJeg
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mrs/Mr. Miamiskininstitute, I am glad to know that the staff made a positive impression on you. Thank you very much for taking the time to share your experience. When you come back to Cartagena remember that Tcherassi Hotel is available for you, for all of us it was a pleasure to assist you. Kind regards, Rebeca Garizabalo Front Desk...

Reviewed 14 January 2017 via mobile

We stayed at this boutique hotel and loved every single aspect of it! Dinner at Vera restaurant was amazing!!! Also breakfast! The wait staff was very attentive and professional. We travel quiet a lot and will keep this place in mind for our next visit. Oh and our room was AMAZING!!!! The bed was the most comfortable bed we've ever...

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Helpful?
Thank Carlos Andres R
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr. Carlos Andres R, It is a pleasure to read your good comments, for all the staff it is very important to know that the guest are satisfied with the product and service that we offer. Thank you very much for taking the time to share your experience. We hope you come back soon. If you need sosmething do...

Milan, Italy
Reviewed 5 January 2017 via mobile

We spend 5 days in the new tcherassi hotel. Everything was great. The hotel just opened a few weeks ago, rooms are well furnished, spacious, breakfast is good with an interesting selection a la carte and buffet, the pool on the rooftop is an amazing spot where to chill and enjoy the sun. The staff was very helpful all the...

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Helpful?
Thank martinacnv
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mrs./Mr. Martina, Thank you for taking the time to share your experience in Tcherassi Hotel + Spa, your comments are very important for us. I am glad to know that you have an excellent stay and see the staff made a positive impression on you. We hope you come back soon. Kind Regards, Rebeca Garizabalo Front Desk Leader

CT
Reviewed 5 January 2017

I stayed in the new Tcherassi Hotel around the corner from the first Tcherassi Hotel. I enjoyed the most delightful stay. The staff were outstanding and the facilities wonderful. The front desk is anchored by Zhuly, Brenda, Robert, Luis, Yan, Amaury and Leonardo. They were helpful, offering suggestions,making reservations, and always with a smile. I asked for change one day...

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Helpful?
Thank jefftennis
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr. Jeff, I am glad to see your excellent comments. When you come back to Cartagena remember that Tcherassi Hotel is available for you and all your family and friends, for all of us it was a pleasure to assist you. We hope see you soon. Kind regards, Rebeca Garizabalo Front Desk Leader

Chappaqua, NY
Reviewed 2 January 2017

We lucked into this hotel as they were not officially open from what I was told. In any event, the staff is abundant and fantastic. Everyone is extremely attentive and eager to help out in any way they can. An issue in Columbia is the lack of English speaking people and the staff at Tcherassi were pretty good at conversing...

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Helpful?
Thank Juliedad
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mrs/Mr.Juliedad, Thank you very much for taking the time to share your experience. I am glad to see the staff made a positive impression on you. For all of us it was a pleasure to assist you. We hope see you soon. Kind Regards, Rebeca Garizabalo Front Desk Leader

northern NJ
Reviewed 30 December 2016

Note: There are now two Tcherassi hotels in Cartagena, the original boutique hotel and the brand new larger hotel. This review is for the new hotel. This hotel was a find in Cartagena. The new Tcherassi (pronounced Chu-ra-Shi) hotel opened about 2 weeks ago and is block away from Sylvia Tcherassi’ original boutique hotel in a renovated old mansion. The...

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Helpful?
2Thank AKR1
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mrs/Mr. AKR1, Thank you very much for taking the time to share your experience. Your comments are very important for us for this reason I will share them with the staff. When you come back to Cartagena remember that Tcherassi Hotel is available for you and all your family and friends, for all of us it was a pleasure...

Reviewed 24 December 2016 via mobile

Our stay was more than extraordinary, we just fell like queen and king on our anniversary, this hotel not was a hotel was our Home for 3 nights, that way Tcherassi team made feel us. Warmth, efficiency, they gave us more than we expected, we want to THANKS especially to William, Martin, Carlos, Nalvis, Viviana and Nestor for made us...

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Helpful?
Thank Yamary A
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr/Mrs. Yamary, Thank you for taking the time to share your experience. I am glad to see the staff made a positive impression on you, I will share your comment with them. We hope You come back soon and enjoy our service again, for all of us it was a pleasure to assist you. Kind regards, Rebeca Garizabalo Front...

Amsterdam, The Netherlands
Reviewed 12 December 2016

Our stay could not have been better. The breakfast was superb and the hotel was excellent. Right in the middle of the great, old walled part of town. That combined with amazingly friendly staff (shout out to William and Naluis) our stay was simply dreamy.

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Helpful?
Thank Tzucca1
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr/Mrs. Tzucca1, Thank you very much for taking the time to share with us your feedback about your stay in Tcherassi Hotel + Spa. We will share your valuable comments with our entire staff. We hope to have the opportunity to assist you again. Kind Regards Rebeca Garizabalo Front Desk Leader

Barcelona, Spain
Reviewed 6 December 2016 via mobile

The hotel is located inside the beautiful "Ciudad Amurallada" in a quiet pretty street. It is decorated with good taste and the staff is extremely nice. The rooms are spacious and pretty. The pool is on the rooftop and extremely small. There is only one restaurant. Breakfast menu is limited , but ok. Wi-fi is extremely slow and the plumbing...

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Helpful?
Thank jmaduro
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Thank you for taking the time to share your experience. I am glad to see the staff made a positive impression on you. With regard to the rooftop We have a new space that our guests can use, this space is located in the new Tcherassi hotel just 200 mt from the original hotel. I hope you can visit us...

Guaynabo, Puerto Rico
Reviewed 21 August 2016 via mobile

Tcherassi is an excelent little hotel that is full of personality and has a great staff always eager to help. We were down for a celebration so the group of friends occupied the entire hotel. I stayed at the room called Voila. It was a highlight in our trip to Cartagena, an outstanding and enchanting destination.

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Helpful?
Thank Francisco O
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr. Francisco O, Thank you for taking the time to share your experience in our hotel. It is good to know that you had an excellent stay with us, We will share your value comments with our team. We hope You come back soon and enjoy our service again, for all of us it was a pleasure to assist...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
After an extensive two year restoration and renovation, a 250 year old colonial mansion comes to life in the heart of Cartagena's old city in fashion designer Silvia Tcherassi's first hotel. With seven unique rooms and suites, The Tcherassi Hotel + Spa reignites the magical setting of a bygone era while delivering all of the modern amenities and comforts discerning travelers have come to expect today. In addition to oversized, luxurious guest accommodations featuring high ceilings, rich wood floors, private balconies and large open bathrooms, the hotel boasts a full service spa, 40-seat chic Italian restaurant and lounge overlooking a vertical garden with over 3000 local plants, four pools and a roof deck with 360 degree views of both the historic city and the sea. The search for inspiration and relaxation is easily achieved as over 30 staff members cater to each guest's every whim. Although The Tcherassi Hotel + Spa is an oasis within itself, it is the perfect place from which to enjoy the vibrant colors and culture of Cartagena de Indias ... more   less 

Additional Information about Tcherassi Hotel

Address: Calle del Sargento Mayor N 6-21 | Barrio San Diego, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $393 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tcherassi Hotel 4*
Number of rooms: 7
Reservation Options:
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Hotel Style:
#16 Romantic Hotel in Cartagena
#24 Spa Hotel in Cartagena
#24 Family Hotel in Cartagena
#30 Business Hotel in Cartagena
#32 Luxury Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Tcherassi Hotel staff and other travellers.
2 questions
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Questions? Get answers from Tcherassi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all the rooms are great. i was on the 1st floor and my room was lovely, clean and quiet. Housekeeping staff are excellent.”
 of 5 bubbles jefftennis, 5 Jan 2017 | Read review
“I only stayed for a dinner”
 of 5 bubbles chebelloilmondo, 21 Apr 2016 | Read review
“Ask for Ziberline room!”
 of 5 bubbles hawkk6785, 20 Mar 2016 | Read review
“Pick the excursion package to Isla Grande! Clear blue waters at a private isle of the Islas del Rosarios.”
 of 5 bubbles 212ronr, 16 Oct 2015 | Read review
“OMG ~ the room was amazing and we had are on privte pool.”
  • stair leading to private pool
  • Private pool ~ so nice
  • from the stairs looking down
  • 2 shower and tub for those night you need to get ready quick
  • Bedroom
  • stairs to private pool
 of 5 bubbles mermaidv, 11 May 2015 | Read review
5 of 5