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Tcherassi Hotel + Spa

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Traveller (171)
Room & Suite (168)
Dining (81)
Overview
Calle del Curato No. 38-99 Centro, Cartagena 130001 Colombia See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
Reviews (381)
Filter reviews
192 results
Traveller rating
127
38
16
7
4
Traveller type
Time of year
LanguageEnglish
More languages
127
38
16
7
4
Show reviews that mention
All reviewsrooftop poolfrosted glass doorimpecable servicerenovated mansionopen bathroomold citycartagena's walled citybeautiful hoteldoor manloved this hotelcalled the front deskcomplimentary breakfastweek staybeautiful roomsmall poolcolonial architecturecentral location
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1 - 5 of 192 reviews
Reviewed 1 week ago

Great stay. Mansion is near some of the best restaurants in Cartagena. It has a great spa, which we used twice, although you need to walk to the other Tcherassi property just a block away. Breakfast experience is great and staff super friendly and call...More

Review collected in partnership with this hotel
Thank alexitosaenz
Reviewed 2 weeks ago

The Good: Beautiful hotel, very friendly staff, great location, nice pool area, great food and a lots of courtesy The bad: not too cold air conditioning and it was not fixedTake your time for check outMore

Review collected in partnership with this hotel
1  Thank glorianadiaz
Response from ErikaJanna, Gerente at Tcherassi Hotel + SpaResponded 1 week ago

Dears Mrs glorianadiaz Thank you so much for taking the time to review your recent experience with us. I was pleased to read that thanks to our staff you had an amazing stay with us , makes us very glad to hear that you find...More

Reviewed 4 weeks ago

Still new and unexperienced staff, nice facilities, nevertheless dining experience and service attitude must improve. Location is good and within the old city. Just need to pay attention to the service in such nice breakfast and pool areas as well as showing the guest they...More

Review collected in partnership with this hotel
Thank gt0rres
Response from ErikaJanna, Gerente at Tcherassi Hotel + SpaResponded 4 weeks ago

Dear Mr gt0rres Thank you so much for taking the time to review your recent experience with us. I was pleased to read that our location allow you to enjoy our beautiful Cartagena. My sincerest apologies in regards to your experience with our staff ,...More

Reviewed August 13, 2018

Amazing staff. Very attentive. Within walking distance to many shops and sights Breakfast was was not bad. We defenitely recommend utilizing the spa for a massage. Also take local tips from the staff on where to eat and things to do since thy know bestMore

Review collected in partnership with this hotel
Thank dmarti512805
Response from ErikaJanna, Gerente at Tcherassi Hotel + SpaResponded 4 weeks ago

Dear Mr dmarti512805 Thank you so much for your comment about your recent visit with us. I am really happy to read that you had spectacular time. All our Tcherassi Hotel + Spa team is striving to provide an exceptional hospitality experience to make your...More

Reviewed August 10, 2018

The hotel is beautifully decorated – simple, but personalized. The rooms are clean and enough room to accommodate two. The staff needs better training. Everything requested needed to be requested several times, with the exception of the downstairs breakfast staff (airport transport, iron, laundry, towels,...More

Review collected in partnership with this hotel
Thank andreapdiaz
Response from ErikaJanna, Gerente at Tcherassi Hotel + SpaResponded 4 weeks ago

Dear Mrs. andreapdiaz Thank you so much for taking the time to review your recent experience with us. My sincerest apologies in regards to your experience with our staff , believe us that we will work hard to improve our customer service, hopeful that by...More

View more reviews
About
Description
After an extensive two year restoration and renovation, a 250 year old colonial mansion comes to life in the heart of Cartagena´s old city in fashion designer Silvia Tcherassi´s first hotel. With seven ...More unique rooms and suites, The Tcherassi Hotel + Spa reignites the magical setting of a bygone era while delivering all of the modern amenities and comforts discerning travelers have come to expect today. In addition to oversized, luxurious guest accommodations featuring high ceilings, rich wood floors, private balconies and large open bathrooms, the hotel boasts a full service spa, 60-seat chic Italian restaurant and lounge overlooking a vertical garden with over 3000 local plants, four pools and a roof deck with 360 degree views of both the historic city and the sea. Although The Tcherassi Hotel + Spa is an oasis within itself, it is the perfect place from which to enjoy the vibrant colors and culture of Cartagena de Indias. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Air Conditioning
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Minibar
Multilingual Staff
Outdoor pool
Beachfront
Fitness Centre with Gym / Workout Room
Free Parking
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
,
Business
,
Luxury
Room types
Non-Smoking Rooms, Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
,
Business
,
Luxury
Room types
Non-Smoking Rooms, Suites
Number of rooms
42
Price range
US$187 - US$378 (Based on Average Rates for a Standard Room)
Location
Colombia > Bolivar Department > Cartagena District > Cartagena
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
,
Business
,
Luxury
Room types
Non-Smoking Rooms, Suites
Number of rooms
42
Price range
US$187 - US$378 (Based on Average Rates for a Standard Room)
Location
Colombia > Bolivar Department > Cartagena District > Cartagena
Photos
Traveller (171)
Room & Suite (168)
Dining (81)
Pool & Beach (23)
Amenities (8)
Nearby
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Questions & Answers
Ask a question
lerouxaymeric11
July 22, 2018|
AnswerShow all 2 answers
Response from Romex-Romex | Reviewed this property |
Señor(a), sería mejor llamar directamente al hotel. Acá somos los otros viajeros que ponemos reseñas.
1
Vote
doctortina
February 18, 2018|
AnswerShow all 2 answers
Response from Myrnaman | Reviewed this property |
I don’t believe so? I had 3 rooms and they all had showers
0
Votes
Bonzoboy2000
August 12, 2017|
AnswerShow all 7 answers
Response from Rebeca G | Property representative |
Dear Mr. Bonzoboy2000, I want to thank you for contacting us! Yes, We are located in the walled city. We have 2 properties: The fisrt one is Mansion Tcherassi, wich is and old colonial house, 250 years old, with 7... More
0
Votes
Google Translation
Room Tips
"ask for a room with a balcony. all the rooms seemed nice though"
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"get a street facing room for people watching"
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"avoid the rooms that are in the main hallway as you might hear the door outside closing"
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"I think all the rooms are great. i was on the 1st floor and my room was lovely, clean and quiet. Housekeeping..."
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