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Sonesta Hotel Cartagena

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Sonesta Hotel Cartagena
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538 Reviews from our TripAdvisor Community

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Showing 72: English reviews
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Reviewed 2 weeks ago via mobile

In general the hotel was ok, room was clean and comfy but if you go with your car, most probably won't have an available parking space. Parking spaces are reserved for apartments owners that the Hotel administration offers. Not good for local tourism.

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Helpful?
Thank Wilson O
London, Canada
Reviewed 3 weeks ago via mobile

This is the least expensive resort hotel on the beach, popular with wealthier Columbians, and any kitesurfer reading this will want to stay here rather than at the American chain hotels further down Boquilla. All of the kitesurfing is right next to the hotel beach entrance. We arrived early and, because the Colombians seem to be pretty religious about a...

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Thank brycetraister
Medellin, Colombia
Reviewed 8 February 2017 via mobile

having some pool time and I hope this will continue for a couple of days. There is a hotel and apartments mixes in. It's a great place to stay in cartagena. There are a few 6restaurants on the beach plus a full restaurant and bar. there are not a lot of people and imagine because of the season.

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Helpful?
Thank Mauricio1133
SEBASTIAN N, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Mr. Mauricio. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us...

Reviewed 5 February 2017

I live in Barranquilla, so I was looking for a place to get away for the weekend. My friend and I took a bus that dropped us off in front of the hotel. Someone instantly took our bags as we checked in. They were very welcoming and greeted us with freshly squeezed fruit juice. The bellhop explained the hotel's amenities...

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1Thank Kelly K
SEBASTIAN N, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Mrs. Kelly. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us...

newton, nh
Reviewed 4 February 2017 via mobile

We stayed here, last year and starting at check in it was a nightmare , we came from BArranquilla, but originally form USA, we the security in Colombia not being that good I decide just to carry my Colombia ID and leave my 4 year old son american passport back at my parents house in BArranquilla, they wouldn't let us...

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Helpful?
Thank sila32
SEBASTIAN N, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Guest. Have a warm greeting from all Sonesta Cartagena. We have received your nonconformities about your visit to our hotel and it is really unfortunate not to have contributed to one of the minimum standards affecting your peace and rest. Our Quality Policy is to provide the best service and be willing to do whatever is necessary for our...

London, United Kingdom
Reviewed 31 January 2017

Make sure you get a beach facing room if facing the main road the traffic noise is horrendous, overall a nice hotel, the beach is not great but only a stones throw from the hotel.The breakfast and room service is what you expect and most of the staff are friendly too, got a good pool and tennis court.

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Helpful?
Thank haydnpercy
SEBASTIAN N, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Guest. Have a warm greeting from all Sonesta Cartagena. We want to thank you immensely for taking a few minutes of your valuable time to qualify us and give us an opinion about your stay in our hotel, it is worth mentioning that because of this we can improve every day more quality in our service. Thank you for...

Rotterdam, The Netherlands
Reviewed 26 January 2017 via mobile

Average level hotel. All the details of a good hotel are missing. No glasses in the hotelroom, not sufficient towels in the room, no tennisrackets to rent while there is a tenniscourt (!), fitnesscentre at a amateurlevel e.g. airco is almost not working. And we wanted to change our room because the room was located at the noisy road and...

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Helpful?
Thank robludo
SEBASTIAN N, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you...

Pereira, Colombia
Reviewed 24 January 2017

By far the best beach area in Cartagena, walk for a long way. Nice beach restaurant nearby. Rooms a bit dated, our window shades broke and our door loxk would not open twice but clean and very comfortable beds. The staff was amazing with nice bar area and great breakfast.

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Helpful?
Thank Raymond G
SEBASTIAN N, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Mr. Raymond. Have a warm greeting from all Sonesta Cartagena. We want to thank you immensely for taking a few minutes of your valuable time to qualify us and give us an opinion about your stay in our hotel, it is worth mentioning that because of this we can improve every day more quality in our service. Thank you...

Barranquilla, Colombia
Reviewed 23 January 2017

I love the service, very nice team, always looking to help you and with a smile! Nice location to go to work (to mamonal zone and center), in the zone with a calm beach, next to the windsurfing shack...

Review collected in partnership with this hotel
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Helpful?
Thank Ana C
SEBASTIAN N, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Mrs. Ana. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us...

Orpington, United Kingdom
Reviewed 18 January 2017

I had a bad time with this booking. On the first night the hotel refused entry to my guest because she did not have her Colombian ID with her. They refused to flex at all. On the second night she returned with ID and the hotel still refused her access to the hotel. So, on the second night I decided...

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Helpful?
Thank BasilBrushed
SEBASTIAN N, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Guest. Have a warm greeting from all Sonesta Cartagena. We have received your nonconformities about your visit to our hotel and it is really unfortunate not to have contributed to one of the minimum standards affecting your peace and rest. Our Quality Policy is to provide the best service and be willing to do whatever is necessary for our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This modern hotel that boasts 118 guestrooms with furnished balconies and a espectacualr view of the caribbean sea and the cienaga de la virgen is only five minutes from the airport. service is sonesta¨s forte thanks to the backing of GHL, one of latin America¨s largest hotel chains whit over 50 years of experience in the region.Have fun in the pools, at tenis court, gym or the Spa and grab a refreshing drink at the beach bar thereafter. also try something of the grill, or dishes from around the world or around the corner at their delicious restaurant, palenke. and unforgettable holiday is guaranteed. ... more   less 

Additional Information about Sonesta Hotel Cartagena

Address: Carrera 9 # 35-104 Zona Norte | Sector de los Morros, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $124 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Hotel Cartagena 4*
Number of rooms: 118
Reservation Options:
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Hotel Style:
#13 Business Hotel in Cartagena
#22 On the Beach Hotel in Cartagena
#24 Spa Hotel in Cartagena
#31 Family Hotel in Cartagena
#35 Luxury Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Hotel Cartagena staff and other travellers.
4 questions
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Questions? Get answers from Sonesta Hotel Cartagena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a sea view to eliminate noise”
 of 5 bubbles haydnpercy, 31 Jan 2017 | Read review
“Double queen bed with balcony and view to the lagoon”
 of 5 bubbles 727anac, 23 Jan 2017 | Read review
“All rooms have a great view”
 of 5 bubbles Jonasdd, 26 Dec 2016 | Read review
“Look for other options. If this is your choice ask for higher rooms and pool view. Lake or street views are too noisy”
 of 5 bubbles rickyrestrepo, 20 Jan 2016 | Read review
“Rooms facing the pool and the Cienaga (bit noisy) are best”
 of 5 bubbles helverto, 11 Jan 2016 | Read review
5 of 5