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Hotel Las Americas Torre del Mar

#23 of 151 Hotels in Cartagena
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Las Americas Torre del Mar
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1,537 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Reviewed 24 March 2017 via mobile

I feel like home every time I come. The service is incredible! They make sure you feel welcome. The variety of food allows you to stay at the hotel without the need to go look outside. The rooms are spacious!

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Helpful?
Thank Maria R
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear Maria R. Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar. At Las Américas we strive to provide not just complete facilities but friendly and warm service in order to create unique and memorable experiences to our guests. All our team is pleased to read your...

Reviewed 11 March 2017

Ive stayed many times here and will return, but attention needs to be paid to the bathrooms; sometimes the toilets leak fresh water across the floor when flushed and the elegant galss shower stalls leak water across the bathroom floors while showering

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Helpful?
Thank ronald f
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear ronald f. We would like to thank you for taking the time to share your impressions after your stay at Las Américas Torre del Mar. Your comments are of great importance to the continuous improvement of our service. We would like to let you know that your suggestions have been forwarded to the management members to improve your next...

Memphis, Tennessee
Reviewed 5 March 2017

I had everything I wanted and could desire. Easy access to the Old city and the airport. Everybody was nice. 10th floor restaurant (Freire) very good and nice ambience Whenever I had a problem, everybody was able to handle the problem nicely and in a fashionable time. I will definitely come back And for an american, I dare you to...

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Helpful?
1Thank robertolevidancona
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear robertolevidancona. Thank you very much for your kind words after your stay at Las Américas Torre del Mar. Your feedback is very important to us so we will share it with our staff so they can be proud and motivated to continue improving and giving the best service. We hope to have the pleasure to welcome you again in...

Bonn, Germany
Reviewed 3 March 2017

Spent 4 days here for a conference. The hotel is right on the beach away from Cartagena. Architecture looks nice from afar, but shoddy quality and deterioration on closer look. Regular room bathroom was falling apart at the seams and therefore moldy. Whole room smelled of damp. Moved to a suite which as much better, except for broken and stained...

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Helpful?
Thank AnnaBlume516
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear AnnaBlume516. Thank you for taking the time to share the details of your experience after your stay at Las Américas hotel. We regret to read that your experience did not meet your expectations. We want you to know that we appreciate your comments and suggestions and we will consider them in order to improve our services and guarantee amazing...

Jackson, Michigan
Reviewed 24 February 2017 via mobile

I am frankly shocked by the negative reviews here. I am a very seasoned traveler and pretty picky (see my 200+ reviews). I am giving this hotel 5 stars knowing it is a four star hotel. Don't expect the Four Seasons as this is a really solid four star hotel. The property is very nice, clean and upscale. The lobby...

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Helpful?
1Thank andrew_branham
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear andrew_branham. Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar and for considering us a “Very nice hotel in Cartagena”. We are glad that you loved our facilities, restaurants, comfortable rooms and friendly staff, especially Sandra. It is a real pleasure for us to know that...

Indianapolis, Indiana
Reviewed 22 February 2017

Very good hotel. Beach front, great view, comfortable. Torre del mar is the best. Modern, fancy. A convention hosted in casa de playa was the only annoying thing. It crowded the hotel and limited the restaurants availability, specifically the grilled fish place fogon del navegante, which was really, really good.

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Helpful?
1Thank jtejada
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear jtejada. Thank you for sharing the experience from your recent visit to Las Américas hotel. We feel very proud and happy to know that your stay was excellent and you could enjoy our beautiful facilities and service. We would like to let you know that your suggestions have been forwarded to management to improve your next experience. We hope...

Guatemala City, Guatemala
Reviewed 22 February 2017

The hotel is very good located, despite actually they are building an underpass in the street and there is noise in the rooms that do not face the sea. I DISLIKED completely, the fact that I had to prepay the stay. First time in a hotel stay. Furthermore, they receive the dollars at one very low rate, so if you...

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Helpful?
Thank FAM1955
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear FAM1955. Thank you very much for taking the time to write about your experience after you stay at Torre del Mar. Your feedback is very important for us. Your comment is very important to us and it is a great contribution to our ongoing efforts to improve every day and keep known as one of the best in the...

Boca Ratón, Florida
Reviewed 2 February 2017

Only small issue the need to make the use of Wi-Fi easy, reliable and robust. The continuous need to login and set up your credentials with the internet makes cumbersome and unpleasant the use of it. It's a pity as is quite easy to fix this "stone in the shoe"

Review collected in partnership with this hotel
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Helpful?
Thank Guillermo M
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear Guillermo M. Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar and for considering us a very good hotel. Your comment is very important to us and it is a great contribution to our ongoing efforts to improve every day and keep known as one of...

Moscow
Reviewed 16 January 2017 via mobile

I am so very happy that I just booked the hotel for one night. In fact the hotel is really horrible. Is so badly maintained...even though is a new construction. The hotel is full of families with screaming children. Even in the infinity pool is impossible to relax because they play all the day very loud and awful music. The...

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Helpful?
1Thank Scarletdiv
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear Scarletdiv Thank you for sharing your impressions after your stay at Las Américas Torre del Mar. Las Américas is a hotel complex that offers two different environments in order to provide options to every preference, at Casa de Playa you will find a tropical style, it also has El Club del Capitán Estrella a children's club with activities and...

Londres, Reino Unido
Reviewed 8 January 2017

Best option for families! Very good facilities with kids club, mini golf, water slide, diverse and v good food (I recommend to book half-board difference is not that big compared to breakfast only is more practical with kids as with buffet they have lots of choices and works out cheaper than buying from the menu dinner we used to go...

Review collected in partnership with this hotel
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Helpful?
Thank swatts2017
LasAmericasCartagena, Analista de Servicios at Hotel Las Americas Torre del Mar, responded to this review

Dear swatts2017. We would like to thank you for taking the time to share your impressions after your stay at Las Américas Torre del Mar and for considering us a fantastic hotel. Thank you very much for taking the time to share your experience with us and other readers. Your satisfaction is the most important reward we can have after...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Las Americas Torre del Mar is a luxury resort located on the seafront in the north of Cartagena de Indias on the beach La Boquilla. It offers 5 swimming pools, 3 bars: Aqua Lounge, Sports and Infinity; a Spa and wellness, fitness and business center. There are clothing and coffee stores, plus free WiFi in all areas. Rooms at the Hotel Las Americas Torre del Mar has a minibar, flat-screen TV and a balcony overlooking the sea, the city or the Cienaga de la Virgen. The Columbus Al Forno restaurant is a gourmet dining area where you can take a number of international dishes. The gourmet "ERRE" restaurant by renowned chef Ramon Freixa, awarded 2 Michelin stars at his restaurant in Madrid, it offers spectacular views of the ocean on the 10th floor of the tower. It features stylish decor and is ideal for business lunches or romantic dinners. Hotel Las Americas Torre del Mar is a 5-minute drive from Rafael Nunez International Airport and 10 minutes drive to the Wall City of Cartagena. 24-hour front desk and free parking. ... more   less 

Additional Information about Hotel Las Americas Torre del Mar

Address: Anillo Vial | Sector Cielo Mar, Cartagena 130001, Colombia (Formerly Hotel Las Américas Torre del Mar)
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $177 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Las Americas Torre del Mar 4.5*
Number of rooms: 270
Reservation Options:
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Also Known As:
Las Americas Torre Del Mar Hotel Cartagena
Hotel Style:
#5 Business Hotel in Cartagena
#5 On the Beach Hotel in Cartagena
#10 Spa Hotel in Cartagena
#14 Luxury Hotel in Cartagena
#22 Family Hotel in Cartagena
#36 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Las Americas Torre del Mar staff and other travellers.
26 questions
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Questions? Get answers from Hotel Las Americas Torre del Mar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7th floor - executive”
AVSantos, 11 May 2017 | Read review
“Torre del Mar building is newer than "Casa del Mar", yet both buldings share facilities.”
SergioP964, 20 Apr 2017 | Read review
“The sea view and the food”
thalia52, 18 Apr 2017 | Read review
“all rooms have great views, but sea views are preferred”
, 11 Mar 2017 | Read review
“ocean view a must”
robertolevidancona, 5 Mar 2017 | Read review
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