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NH Cartagena Urban Royal

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242 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Fort Lauderdale, Florida
Reviewed 18 July 2016

This hotel had a great location within the walled city. The staff was very helpful and so friendly. The rooms were exactly as described. However, they definitely need some soundproof windows as the noise from El Centro can keep you awake even on the 4th floor.

Review collected in partnership with NH Hotels
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Helpful?
Thank JazzyWanderlust
Loraine V, Director de Recepción at NH Cartagena Urban Royal, responded to this review

Dear JazzyWanderlust Thanks for sharing this feedback with us. We are delighted to read that you have had a very good time in our hotel, our main purpose is give you the best experience as possible, that is why our guests' comments are extremely important to us, thanks again. We hope to see you soon back in Nh Royal Urban...

Vancouver, Canada
Reviewed 7 July 2016 via mobile

The hotel is located at a magnificent location. Restaurants pubs bars night life. In the heart of town. But the interior is so poor. Rooms are filthy, lack of maintaince and care. Bathroom had a really unpleasant aroma, the bathroom door was literally falling apart. This is the only hotel I've been in Colombia where crew simply Don't care. When...

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Helpful?
Thank Ian H
Loraine V, Director de Recepción at NH Cartagena Urban Royal, responded to this review

Dear Ian H Thanks for taking part of your time to share your comments with us. We are deeply sorry to know that you walked away with this negative impression about us. On behalf of all our team I would like to offer you an apology if we did not meet your expectations. If you don’t mind; I would like...

Miami, Florida
Reviewed 10 June 2016 via mobile

Very centralized. The staff is very friendly. My only complaint is that they only allow 2 people per room, since it was 4 of us, we had to get two rooms. Other than that, I have no complaints. The pool is small but has a beautiful view. I will be returning to Cartagena in March and definitely plan on staying...

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Helpful?
Thank amora1612
Reviewed 27 April 2016

I loved staying at this hotel, the staff really made us feel at home from the beginning and that view from the pool is just the best you can get. I was surprised with the food because I am usually a very picky eater but I thought everything was delicious. I am definitely coming back

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Helpful?
Thank Ana F
United States
Reviewed 11 April 2016

Fantastic chicken tacos...light and lemony with gorgeous fresh ripe avocado. Lunch here was special. It is nestled on a corner right inside the Walled Old City...not to be missed for the perfect cup of Colombian coffee. We enjoyed it so much we went twice!

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Helpful?
Thank AliceMA007
Jacksonville, Florida
Reviewed 31 March 2016

Perfect hotel, awesome location, professional staff. Roof top pool with an excellent view of the entire city. Restaurants, bars and vendors all within walking distance. I'm not one to write many reviews, but not sharing my experience would be a sin. Would definitely stay there again!

Review collected in partnership with NH Hotels
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1Thank ernrock
Herzlia, Israel
Reviewed 28 March 2016 via mobile

Situated in town center .good wifi.the only good thing about. Very noisy.rooms had bad smell. Mold on cieling and all arround.a-c is good while working.smily staff with bad english if any. Suitcases can reach other rooms and no one is searching.

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Helpful?
Thank Zippi_11
Brasilia, DF
Reviewed 20 March 2016

It a very nice hotel. It was very thoughtfull of the stuff to re-model a room to include a spare bed to our daughter and arrange a room right in front of ours to my parents. They gave us a room with a little balcony to Plaza de los Coches. The room was very clean and confortable. The location is...

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Helpful?
Thank Luciana R
Rio de Janeiro
Reviewed 13 February 2016

I moved here after four nights in the serenity of Bocagrande (Holiday Inn Express) and was immediately disappointed. I was expecting so much more, mostly because the rate here was twice that of the Holiday Inn, The lobby and toilet (singular) are looking shabby and tired, and this theme continued into the bedroom. The 'Executive' room has old-fashioned furniture that...

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Helpful?
Thank Simon L
GteRoyalUrbanCTG, Jefe de Alojamiento at NH Cartagena Urban Royal, responded to this review

Dear Mr. Simon L We would like to take this opportunity to thank you for choosing us for your stay at NH ROYAL URBAN CARTAGENA as well as for taking the time to send us your comments. I would like to apologize for not covering your expectations regarding the room you were assigned, we greatly appreciate your comments about the...

Kuala Lumpur, Malaysia
Reviewed 17 October 2015

It is hard to believe this is a NH hotel. By far the worst one I have ever stayed in. First of all, the AC in my room didn't work. I asked repeatedly for them to fix it or if I could change rooms to no avail. So I was miserable all night--the thermometer said it was 84'F in the...

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Helpful?
Thank ctd1978
GteRoyalUrbanCTG, Jefe de Operaciones at NH Cartagena Urban Royal, responded to this review

Dear Mr./Mrs. I would like to personally thank you, for the trust given to our hotel, NH XXX, by choosing us for your stay at the hotel NH ROYAL URBAN CARTAGENA With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NH Cartagena Urban Royal is located within the walled city; it is the only hotel located at Plaza de Los Coches, beside the magnificent Puerta y Torre del Reloj. 28 modern rooms with individual air conditioning, cable tv with LCD 42” and complimentary internet access. This fresh and dynamic hotel offers a specialty restaurant, bar, Business center, Board room for 12 people and from the Terrace and swimming pool located on the top floor, enjoy a unique city view. ... more   less 

Additional Information about NH Cartagena Urban Royal

Address: Plaza de los Coches Cr 7 # 34-10, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $143 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NH Cartagena Urban Royal 3.5*
Number of rooms: 28
Reservation Options:
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Hotel Style:
#29 Business Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from NH Cartagena Urban Royal staff and other travellers.
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Questions? Get answers from NH Cartagena Urban Royal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not on side adjacent to night club, unless u r out very late ever night”
 of 5 bubbles 292heideb, 22 Sep 2016 | Read review
“No comments”
 of 5 bubbles LeoOR, 21 Sep 2016 | Read review
“Rooms facing the courtyard have amazing views but, very loud at night.”
 of 5 bubbles WildReedNLA, 5 Sep 2016 | Read review
“Out off the noise balcony.”
  • View of the  bedroons  balcony.
 of 5 bubbles Idpenteado, 12 Aug 2015 | Read review
“As far away from the lift and housekeeping room as you can get although each floor is quite small”
 of 5 bubbles Karen1721, 27 Feb 2015 | Read review
5 of 5