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NH Cartagena Urban Royal

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242 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Minneapolis, MN
Reviewed 15 August 2015 via mobile

Just spent four days in Cartagena - one of my best vacations. The NH Cartagena Urban Royal is perfectly located in the Old City. Contemporary, quiet, great staff, rooftop pool, and daily European style breakfast. Will absolutely stay there again on my next visit.

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Helpful?
Thank cami007
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciada Camila, Es muy gratificante para el Hotel NH URBAN ROYAL CARTAGENA, sus amables comentarios acerca de nuestra Ubicación y...

Sao Paulo, SP
Reviewed 12 August 2015

NH network hotels have always caused us good impression. Unfortunately our concept of security to be welcome in this network has changed with our last stay. A very small closet with 1.40 m in height, shower with very little water, bathroom stall that let the water run until the bedroom floor and air conditioning that hung himself at least four...

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Helpful?
1Thank Idpenteado
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review

Dear guests, On behalf of the NH Royal Urban Cartagena Hotel, we want to thank you for choosing us for your stay in Cartagena. We also want to thank him for his valuable comments regarding our rooms. We deeply regret the inconvenience during your stay which will review promptly with the aim of correcting the errors that caused maintenance. because...

Oxford
Reviewed 12 August 2015

Pros - amazing location - great rooftop pool area - nice modern adjoining cafe/restaurant - very friendly and helpful staff - simple but tasty breakfast - quiet room Cons - whilst we were staying there was only one housekeeper servicing 28 bedrooms. This meant that when we returned to our room at around 4.30/5 to chill out, the room had...

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1Thank stickywicks
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciado huésped, Gracias por elegirnos y gracias por darnos a conocer sus valiosos comentarios acerca de nuestros Servicios. Es muy...

Bath
Reviewed 7 August 2015

Things didn't start well. We found that our room (210) had a window onto the stairway - not a great view! - and despite the privacy blinds people can see in; a bit of a nasty shock for them. When we got to the room there was a large puddle of water that then had to be mopped up by...

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Helpful?
1Thank Richard H
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Estimado Don Richard, Además de saludarlo de manera muy especial, quisiera agradecer todos sus comentarios acerca de nuestros servicios, los...

New York City, New York
Reviewed 6 August 2015 via mobile

We had a wonderful experience - the staff and rooms are top class. The great surprise was the rooftop pool which has spectacular views and proved to be a great way to beat the Cartagena heat. We came with a large and demanding group and the staff from the booking process (Angela) to the waiters, security guards and front desk...

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Helpful?
Thank Karl K
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciado Huésped, Es muy grato para nosotros recibir tan amables comentarios acerca de nuestros servicios. Sus palabras nos motiva y...

New York
Reviewed 7 July 2015

Purpose: Booked this hotel for an anniversary trip with my boyfriend/also visited a friend who lives in Cartagena Pros: - The location next to the clock tower is ideal. It's within walking distance to everything in the Walled City and very easy to get a cab to visit other places outside the wall - Free WiFi and free breakfast buffet...

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Helpful?
Thank Emmy F
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciada Emmy, Con un especial saludo, quisiera agradecerle todos sus comentarios acerca de nuestros servicios . Agradecemos asimismo, el habernos...

Reviewed 26 May 2015 via mobile

Very good hotel, great location and service for good price. Clean and comfortable rooms, friendly staff, good breakfast area. Recommended to those wanting to enjoy the city of Cartagena at a reasonable price with a comfortable stay.

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Thank Cubanita06
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciada Huésped, Celebramos y Agradecemos sus comentarios. Asimismo quisiera comentarle que sus palabras nos motiva a mejorar y a invitarlo...

Milton Keynes, United Kingdom
Reviewed 19 April 2015 via mobile

This hotel is in a fantastic location within the walled city of Cartagena. However, the hotel itself is disappointingly average. The rooms were very small & damp with no safe (despite being included in the amenities). The restaurant/cafe where guests have breakfast is very small & open to the public so there is no guarantee you'll get a seat or...

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2Thank Geordielass15
Perth Australia
Reviewed 27 February 2015

We recently stayed 3 nights at the UrbanRoyal. Fantastic location in the old city and very friendly and helpful staff at reception and in adjacent cafe. Breakfast was good and we enjoyed a lovely evening meal on one of the nights. Also, the rooftop pool is a welcome relief from the afternoon heat and the views are sensational. However, we...

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Helpful?
Thank Karen1721
Sevilla
Reviewed 15 February 2015 via mobile

Rooms are nice but small. I didn't sleep more than an hour. There was a pole on the awning outside the window that was broken and it was smacking against the window all night. It woke me up about every 10 min. I had an important business meeting the next day and was a zombie.

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Helpful?
1Thank Mike C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NH Cartagena Urban Royal is located within the walled city; it is the only hotel located at Plaza de Los Coches, beside the magnificent Puerta y Torre del Reloj. 28 modern rooms with individual air conditioning, cable tv with LCD 42” and complimentary internet access. This fresh and dynamic hotel offers a specialty restaurant, bar, Business center, Board room for 12 people and from the Terrace and swimming pool located on the top floor, enjoy a unique city view. ... more   less 

Additional Information about NH Cartagena Urban Royal

Address: Plaza de los Coches Cr 7 # 34-10, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $144 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NH Cartagena Urban Royal 3.5*
Number of rooms: 28
Reservation Options:
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Hotel Style:
#29 Business Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from NH Cartagena Urban Royal staff and other travellers.
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Questions? Get answers from NH Cartagena Urban Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not on side adjacent to night club, unless u r out very late ever night”
 of 5 bubbles 292heideb, 22 Sep 2016 | Read review
“No comments”
 of 5 bubbles LeoOR, 21 Sep 2016 | Read review
“Rooms facing the courtyard have amazing views but, very loud at night.”
 of 5 bubbles WildReedNLA, 5 Sep 2016 | Read review
“Out off the noise balcony.”
  • View of the  bedroons  balcony.
 of 5 bubbles Idpenteado, 12 Aug 2015 | Read review
“As far away from the lift and housekeeping room as you can get although each floor is quite small”
 of 5 bubbles Karen1721, 27 Feb 2015 | Read review
5 of 5