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Sofitel Legend Santa Clara

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Sofitel Legend Santa Clara
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1,705 Reviews from our TripAdvisor Community

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Showing 824: English reviews
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New York City, New York
Reviewed yesterday NEW

We love Cartagena and we love this hotel. The staff is wonderful. The check in was smooth and the front desk and concierge are both friendly and helpful. I called the front desk for an iron and it was delivered in 5 minutes. The pool is outstanding. Much needed on the hot days. The bar staff is great as well....

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Helpful?
Thank Ryan B
New York
Reviewed yesterday NEW

We stayed for a wedding. The hotel is located in the old historical town, It was a old monastery during the spanish colony. They preserve a lot of the old walls and antiques. The rooms are modern and well equipped. Staff are great, always ready to serve. Breakfast in the morning great !!. Wedding party was the best. I will...

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Thank Folky271
Santiago, Chile
Reviewed 2 days ago NEW

We stayed for three nights in this hotel which is one of the best ever in my personal ranking. The location is excellent, the setting outstanding, the food extraordinary and the service perfect. We chose one of the rooms in the old cloister that made us feel in a timeless spot every time we walked back into the hotel. The...

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Thank Federico V
New York
Reviewed 3 days ago NEW

Wonderfully located inside the walls of the old city. A perfect oasis in the heart of the historical center, surrounded by good shopping, terrific restaurants and a vibrant street life. A wonderful staff. Although not quite the same level as some of the top hotels in other parts of the world, this is a first class, professional experience celebrating the...

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Thank skippy482013
Madison, Wisconsin
Reviewed 5 days ago NEW

There are no words to capture the beauty, elegance, and generosity of spirit at the Santa Clara. It is a MUST if you are traveling to Cartegena. We were especially impressed by the incredible staff at the Santa Clara.

Review collected in partnership with Sofitel.com
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Helpful?
Thank M W
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear M W, Thank you so much for the nicest comment about the service in our Hotel. Our staff strives to provide the best service to our guests and it is a pleasure for us that you recognize our team’s warmth. I will share your comments with the whole staff!! Merci!! We all will be delighted if you return to...

Reviewed 1 week ago via mobile

5 star from start to finish! A great place to stay. Carlos who helped with my bags was amazing all week and felt like a good friend by the end of the stay. An amazing building where you can really relax. The food and the bar are amazing. A massage pool and hot tub as well. A must stay if...

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Helpful?
Thank Manky21
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Manky21, Thank you very much for you nice comment about our property and our service. I will share your comments with the whole team specially with Carlos. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. We appreciate your interest in returning...

Panama City, Panama
Reviewed 1 week ago

Love this Place Great Service Great People Great Security Perftect Location This is the Hotel you want to stay in Cartegena, I have bee=n at leasy 6 times Never Disappointed!!! I always enjoy my time here!!!!

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Helpful?
Thank JoeWilmoth
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear JoeWilmoth, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us is always memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward...

Reviewed 2 weeks ago

Beautiful building, location is great and safety. We stayed one night in a master suit, there is room for improvement considering the value for money you spend. The next following days we moved to a regular room and looks like it's time to renew pillows and throws.

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Helpful?
Thank Vanessa L
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Vanessa L, Well-being and comfort of our guests is our outmost priority. At Sofitel Legend Santa Clara we strive to make all our guests feel special and at home. I will share your comments with our team and they will be very happy to consider your comments and take them as a motivation to develop our services. We regret...

Santiago, Chile
Reviewed 2 weeks ago via mobile

This hotel is gorgeous!!! It has an incredible story since 1621, period when it was built as a convent for the Saint Claire's sisters. The central "patio" garden, architecture, sister's choir and chapel are amazing and the restoration is incredibly well performed. The swimming pool, gym and spa are also beautiful. The Choir Bar is also wonderful. However, its breathtaking...

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Helpful?
Thank aleschot
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear aleschot, We would like to thank you for taking the time to share your impressions after your stay at the Sofitel Legend Santa Clara in Cartagena. It is a pleasure for us to read that you have enjoyed the mix of history, nature and local art. I apologize for the experienced situations that may bother you during your stay...

Orlando, Florida
Reviewed 2 weeks ago

Excellent and luxury every way. Top notch reception, housekeeping and maintenance. They are conveniently located within the city walls and everything is walking distance. Still dream about this beautiful hotel and will definitely return.

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Helpful?
Thank MariaR13431
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear MariaR13431, Many thanks for the great comment, it is a pleasure to read those words and to know that with us you had a magnificent and legendary experience, that every detail was of your total pleasure. Your feedback is the most important thing we can have and we feel proud to know that your are taking unforgettable memories, your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $355 - $1,217 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#2 Green Hotel in Cartagena
#3 Spa Hotel in Cartagena
#4 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#5 Luxury Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Legend Santa Clara staff and other travellers.
22 questions
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Questions? Get answers from Sofitel Legend Santa Clara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In general all the rooms are well located.”
 of 5 bubbles Folky271, 21 Feb 2017 | Read review
“Request a superior room”
 of 5 bubbles skippy482013, 19 Feb 2017 | Read review
“Always stay in the Old Rooms”
 of 5 bubbles JoeWilmoth, 10 Feb 2017 | Read review
“Higher floors can see the ocean across the street.”
 of 5 bubbles MariaR13431, 3 Feb 2017 | Read review
“Ocean view rooms may cost more but interior suites are larger.”
 of 5 bubbles 675sharont, 5 Jan 2017 | Read review
5 of 5