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Sofitel Legend Santa Clara

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Sofitel Legend Santa Clara
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1,779 Reviews from our TripAdvisor Community

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Showing 866: English reviews
Cleveland
Reviewed 2 weeks ago

We spent a week at the Sofitel Legend Santa Clara in late March/early April.. This was our second visit, and it was great. We ended up with a two-story suite this time, although I preferred the room we had last year, which was smaller but had a balcony. The staff is very cordial and accommodating, although in some cases language...

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Helpful?
2Thank r00per
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear r00per Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our gastronomy, history and architecture are mixed with the charm and warmth of our team who works...

NYC
Reviewed 2 weeks ago

Bovedas Santa Clara shares facilities with Sofitel so we visited for the pool & fitness center. We had a wonderful visit and enjoyed the cocktails served by the helpful staff. We appreciated being able to charge our cocktails to the room instead of taking cash/credit cards to Sofitel. The cocktails were great! We noticed what appeared to be a family...

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1Thank KatWomanNYC
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear KatWomanNYC, Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for choosing Bobedas for your stay in Cartagena and we hope you to come back soon...

walderslade
Reviewed 2 weeks ago

A beautiful hotel with a wonderful history. The staff worked hard to ensure our whole group were looked after and enjoyed what Cartegna had to offer. The rooms could be updated a little but overall very clean and the beds were extremely comfortable. Breakfast was varied with fresh eggs etc cooked while you wait. The pool area is lovely, loungers...

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Helpful?
1Thank hazel911
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear hazel911, We would like to thank you for taking the time to share your experience through TripAdvisor. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our location, our history, our services...

Bedfordshire, United Kingdom
Reviewed 2 weeks ago via mobile

So good points - location is fabulous, everything you need in very easy walking distance. Spa is wonderful and good value. Food was very good. Nice pool. Slight downside to being inside city walls is that there is very little sea breeze and it's very hot and humid. Hotel is a little tired in places although they were painting it...

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Helpful?
Thank kezdolly
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear kezdolly, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Worcester, England
Reviewed 2 weeks ago via mobile

There are very few Sofitel 'Legend' hotels around the world. The use of the epithet 'Legend' is not one to use likely or without justification. This hotel deserves to be called a Legend. This is a quality hotel, an oasis in the heart of the colonial old city. A sense of occasion starts from the moment you arrive, the uniformed...

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Helpful?
1Thank LadysmithJack
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Guest, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. Thank you so much for your appreciation and nice review! As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure...

Bonita Springs, Florida
Reviewed 3 weeks ago

This hotel is all about service. I booked this hotel through American Express Travel Platinum travel for the second time. l and have found that the special perks through this program along with the high level of service has made this a hotel I just want to keep going back for. Every part of my stay was incredible: the breakfast...

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Helpful?
Thank alycat2017
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear alycat2017, Thank you very much for you nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. At Sofitel we strive to create special memories for our guests and it is a pleasure to know...

Allendale, New Jersey
Reviewed 4 weeks ago

My wife and I just got back from spending a week at the Sofitel Santa Clara . We found the whole experience of our stay to be exceptional . The hotel has gone to great lengths to create a unique ambience that we truly appreciated . The architecture , the accommodations, the service and the cuisine all together created a...

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Thank begobego7
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear begobego7, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our staff’s...

St. Petersburg, Florida
Reviewed 4 weeks ago via mobile

Mixed feelings about this review, because Cartagena wasn't my favorite city in Colombia....But the hotel was really fantastic. I don't have even 1 criticism about the hotel, especially if you're looking for a resort/spa feel. It's a beautiful, refurbished monastery, with comfortable beds (I'm very particular about this), quiet, well-insulated rooms, a great gym, lovely restaurant, beautiful pool area, and...

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Thank Timaloney
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Timaloney, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. Thank you so much!! As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small...

Asia
Reviewed 4 weeks ago

This hotel is stunning, especially its courtyard lobby where you can have drinks in a lush environment. The location is central, it is in the walled city where most of the top restaurants and bars are located - everything is walking distance. Possibly the best mojito I had in Cartagena - a bit pricey, but worth it. The food is...

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Thank AsiaAroundtheworld
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear AsiaAroundtheworld, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Panama City, Panama, Panama
Reviewed 4 weeks ago

I stayed at the Sofitel Santa Clara in December with my family. I loved it so much I went back 3 months later in March. It's truly a magical experience. Cartagena is an amazing city, and the highlight is the old city within the walls. Ideally you want to stay within the walled city for the best experience in my...

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Thank dluds
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Danny L, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. Thank you so much for such a comment, we really appreciate it!! As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $382 - $1,278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#2 Green Hotel in Cartagena
#2 Spa Hotel in Cartagena
#4 Luxury Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Family Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Legend Santa Clara staff and other travellers.
31 questions
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Brookline, Massachusetts
Brookline, Massachusetts
1 month ago
Hamilton, Bermuda
Brookline, Massachusetts
1 month ago

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Questions? Get answers from Sofitel Legend Santa Clara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor should be preferred”
guaviare112, 21 Apr 2017 | Read review
“Colonial sie is more charming and true to the hotel.”
Bauerfamily, 20 Apr 2017 | Read review
“Top floor offers vaulted ceilings. Most rooms seem not to have bathtubs, so if you want one you will have to make a special request.”
coris731, 14 Apr 2017 | Read review
“get a balcony room overlooking the pool”
r00per, 12 Apr 2017 | Read review
“Definitely Ask for a room with a balcony. 2nd floor and above.”
hazel911, 11 Apr 2017 | Read review
5 of 5