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Atlantic Lux Hotel

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#61 of 146 Hotels in Cartagena
Certificate of Excellence
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1 room 2 adults 0 children
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Atlantic Lux Hotel
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258 Reviews from our TripAdvisor Community

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Showing 49: English reviews
New Paltz, New York
Reviewed 19 March 2016

We were traveling around Columbia and the Atlantic was our base. Service people were nice and helpful. Price was right for a room with a balcony. They had a decent buffet breakfast and best of all they held our suitcases for us while we traveled. Close to everything. I would go back.

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Helpful?
1Thank 1worldtraveler845
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear 1worldtraveler845 Your comments are our biggest reward and the main reason to keep trying to do our best We’re very pleased to know that you enjoy your visit to our city and your stay with us. We’ll certainly be looking forward to have you with us in your next trip to Colombia. Sincerely, Jennifer Rhenals

San Francisco, California
Reviewed 1 March 2016

This place was an alright option in Boca Grande. Check in was very slow although the staff were friendly enough. The room itself was alright if somewhat basic. I didn't use almost any of the facilities so I can't comment on that. Location is good for Boca Grande but I wouldn't go back there overall - beaches aren't very nice...

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Helpful?
Thank lll-T-R-A-V-E-L-lll
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear Guest we really appreciated your feedback As you see we have excelents comments in our page, 90% of our clients are satisfaced with our services. sincerely, Jennifer Rhenals

Calgary
Reviewed 25 February 2016

When we arrived we asked for a room with a view. The room was so basic no drawers to put clothes in, light bulb missing. No English hannels on the TV, had to ask for coat hangers as there was only two in the closet. ! no pens or paper to write on.Had to ask for towels every day. The...

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Helpful?
Thank Yogagal55
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear Yogagal55 We appreciated your feedback, of course we remember you and also the little inconvenients that happened while you were our guest . Nevertheless, we solve rapidly the inconvenient and we assist you every day with all your request. Finally I want to headline that our team work in order to get the satisfaction from guest. Sincerely, Jennifer Rhenals

Mitchellville, Maryland
Reviewed 8 February 2016

The hotel is conveniently located a block away from the beach. We stayed on the 10th floor and had a small glimpse of a view of the ocean and the bay. The staff was very helpful with checking in. I would say this is a typical beachy hotel. Very clean and the bathrooms were much nicer than expected. Our room...

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1Thank Tiffini S
Boston, Massachusetts
Reviewed 29 January 2016 via mobile

First off the hotel has a great location only a block away from the beach, the staff was very helpful and friendly. Atlantic Lux is a very clean & perfect hotel to stay at for your vacation or what ever brings you to Cartagena.

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Thank Jon T
Los Angeles, California
Reviewed 9 January 2016

The location is convenient to restaurants, bars, and the beach both on the Cartagena Bay Side and the Caribbean Ocean. (I would recommend the Bay Side.) The staff was nice. My check in was quick but it could have been the fact that I arrived at 1 a.m. I had to pay a surprise "seguridad" fee. I tried to get...

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Thank BernalEli
Reviewed 2 January 2016 via mobile

I waited one hour to check-in into my room. Although rooms are fine - this is totally unacceptable for this type of hotel class. It ruins the hotel experience. It's frustrating to spend an hour starring in the lobby. A couple was also frustrated over same bad service.

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Thank HaniDK
Tel Aviv, Israel
Reviewed 2 January 2016

Pros: The room was quiet and really clean. Cons: - Breakfast had a wide range of choices but not particularly tasty. - Service at the lobby was terrible. We bought a painting which was supposed to be delivered at 5 pm to the hotel. We checked at 6, 7, 8 and 9 and they kept telling us "nothing had come...

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Thank 972Dana
Miami, Florida
Reviewed 28 October 2015

We just came back from our trip to Cartagena today, my friend and I stayed five days at Atlantic Lux Hotel and it was a wonderful experience for all us. This hotel is extremely well located, excellent for the price very modern, clean, and the rooms are decorated nicely with comfort and proper attention to details. Also the buffet breakfast...

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Thank nangio1966
Panama City, Panama
Reviewed 15 September 2015

We really enjoyed out stay of four night here. The ladies at the front desk were very nice and helpful. The rooms are not big and there was no ocean view since the hotel is not on the ocean strip but for the price it was great. Everything was clean and very professionally done. Breakfast was good and the omelet...

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Helpful?
Thank Givngo

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A hotel with all comfort. ... more   less 

Additional Information about Atlantic Lux Hotel

Address: Avenida San Martin 8- 20 | Av San Martín # 8 - 20, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $101 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Atlantic Lux Hotel 3.5*
Number of rooms: 87
Reservation Options:
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Hotel Style:
#14 Business Hotel in Cartagena
#20 On the Beach Hotel in Cartagena
#36 Family Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Atlantic Lux Hotel staff and other travellers.
7 questions
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New Jersey
2 days ago
Falls Church, Virginia

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Questions? Get answers from Atlantic Lux Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner rooms have a little more room and bigger balcony”
 of 5 bubbles Hemipoweredcats, 27 Dec 2016 | Read review
“Ask one with a balcony”
 of 5 bubbles L0renaRS, 29 Mar 2016 | Read review
“Higher floors were quieter.”
 of 5 bubbles 1worldtraveler845, 19 Mar 2016 | Read review
“Ask for a room with a balcony”
 of 5 bubbles tiffinis, 8 Feb 2016 | Read review
“double rooms have balcony ,2 singles beds rooms have windows with a nice view.”
 of 5 bubbles nangio1966, 28 Oct 2015 | Read review
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