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Hotel Cartagena Plaza

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Hotel Cartagena Plaza
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1,243 Reviews from our TripAdvisor Community

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Showing 121: English reviews
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Vancouver
Reviewed 6 days ago NEW

We stayed here for three nights. Room clean with big window to view the beach activities and the ocean. Bath shower taps were little tricky to figure out the right mix of hot and cold water. The staff is really friendly. Especially relating to our unforgettable experience as we left our passports in the locker when we checked out. When...

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Helpful?
Thank Promod P
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel. Cordially, Aura Amador Lopez Customer Service Coordinator.

Bogota
Reviewed 1 week ago

Couldnt get an additional key card for my room (they only give you one and lie about not being able to provide 2) had to wait 20 min for someone to open the door.. eggs at breakfast were green..eww.. facilities are super old (bathrooms) and the price is too high for such a bad experience, you can have something better...

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Helpful?
Thank millydeaquiz
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Thank you for taking the time to write your comments. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to all. On the other hand, I personally supervise them to be fulfilled. Cordially, Aura amateur Coordinator of customer service.

Mississauga, Canada
Reviewed 4 weeks ago

Everything was good, except that we were handicapped by the fact that staff spoke very little of English and the services we wanted got very limited of them. In the world of globalization good communication in one common language is very important. However, staff were very courteous and helpful as much as they can. There was only one English channel...

Review collected in partnership with this hotel
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Helpful?
Thank Vidya G
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Customer. Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us, we will consider your suggestions. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Cordially, Aura Amador Lopez Customer Service Coordinator.

Bridgeport, Connecticut
Reviewed 10 February 2017 via mobile

Staying at the Cartagena Plaza was a wonderful experience. The staff in every way, could not be better. The staff at Kasabe bar restaurant is Outstanding. They treat us with respect and they make us feel like family. Professional, educated and they keep the place very inviting. I will recommend this place to anybody in the world. Thank you also...

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Helpful?
Thank Envigado1953
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Customer. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again !. Cordially, Aura Amador Lopez

Grand Beach, MI
Reviewed 1 February 2017

We stayed at the Cartagena Plaza on the recommendation of a travel agent in Bogota, and were generally satisfied. The hotel, like most in Cartagena, is on Bocagrande, a COP7,000 (about US$2.35) cab ride from the old town. The Cartagena Plaza's lobby is quite glitzy, but the hallways and our room were beginning to show signs of wear are tear....

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Helpful?
2Thank Robert M
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Customer. I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are coming back to our resort, do not hesitate to call us. All your comments are essential to improve our service. We will make sure that your complaints are passed...

Reviewed 28 January 2017

Our rooms were very nice, on the executive floor, very clean and comfortable. Our attendants were excellent, providing us with great, personal attention! We traveled with my elderly parents, so it was nice to have them personally looked after by Alfredo and Rodolfo!

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Helpful?
Thank Cecilia G
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Cecilia. I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are going back to Cartagena, do not hesitate to call us. Cordially, Aura Amador López Customer Service Coordinator.

Toronto, Canada
Reviewed 27 January 2017

great location across beach and shops, 24hr food stores... very clean rooms but few outdoor areas except for small area around pool to enjoy outside hotel that opens at9 and closes at 7:30. food ok but some is too salty suggary

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Helpful?
Thank John P
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Jhon P. I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are going back to Cartagena, do not hesitate to call us. Your suggestions will be taken into account. Cordially, Aura Amador López Customer Service Coordinator.

Fleetwood, Pennsylvania
Reviewed 19 January 2017 via mobile

For just a few dollars more, you can have a butler, private check in, check out, lounge area with private breakfast, lots and lots of help. We ate at the buffet dinner one night, and will not repeat that. The food was overlooked, as in many buffets. Breakfast, however, was good. ( the executive breakfast does not include eggs, so...

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Helpful?
Thank Robin H
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear guest, warmly greet your Hotel Cartagena Plaza, for us it was satisfactory to have stayed in our executive floor, I am sure that all our hotel staff enjoyed meeting your needs as much as you enjoyed your stay. We hope to see you again in Cartagena de Indias. Cordially, Aura Amador lopez Customer Support

Miami, Florida
Reviewed 18 January 2017

Excellent location. Clean ample rooms for two adults and two children two beds plus sofa bed. Little dated. $2.50 taxi ride to the Old City. $6.00 taxi ride to the airport. Lunch Dinner buffet not a bad deal at $15.00/ person but many restaurants in area offer better option if you don't mind walking. Bad choice to try to catch...

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Helpful?
Thank rmarti17
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Customer. Thank you for taking the time to share your experiences with us. I am so glad to hear that our staff made your stay enjoyable. You can follow us on our Facebook and Twitter pages for promos that you might be interested in. We hope to see you soon. Cordially, Aura Amador López Customer Service Coordinator.

Reviewed 16 January 2017 via mobile

The rooms are in a good size and the staff in the kidsclub are nice. That's probably the only positive things about this hotel. The hotel are warn out and the cleaning is bad. Some days they didn't even clean until 5 in the evening even though we were out all day. The pool area is small and they only...

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Helpful?
1Thank Rasmus J
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Rasmus, thank you for contacting us, for us it is very important your opinion as it allows us to improve the delivery of our services. We regret that your stay at the Hotel has not been to your liking, we apologize for the inconveniences presented and we hope that your next visit will meet all your expectations. Cordially,  ...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Cartagena Plaza is located just 10 minutes away from the Rafael Nuñez International Airport and only 5 minutes away from the historic downtown. In front of the beaches of Bocagrande and steps away from casinos, boutiques, restaurants and banks. 311 standard rooms, suites and junior suites; Panoramic swimming pool on floor 18 with the best view to the Walled city and modern Bocagrande, also, recreation and entertainment for adults and children and “Pelikanos” Kids club. Delight your palade in our Le Place buffet Restaurant, with the best national and international food, or enjoy gourmet dishes in Kazabe Restaurant and Sushi Bar. Also, business center with wide band Internet, WI FI (FREE) in all the hotel, room service, safe deposit boxes, phone services, laundry, nursery, cafeteria, Rezak Bar Club Disco, luggage room,parking lot. ... more   less 

Additional Information about Hotel Cartagena Plaza

Address: Cra 1ra No 6-154 . | Barrio Bocagrande, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $109 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cartagena Plaza 3*
Number of rooms: 311
Reservation Options:
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Hotel Style:
#17 On the Beach Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cartagena Plaza staff and other travellers.
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6 months ago
Bryn Mawr, Pennsylvania
over a year ago

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Questions? Get answers from Hotel Cartagena Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The taxi driver outside the hotel can give some price and ask you raised price after.”
 of 5 bubbles Promodpuri, 17 Mar 2017 | Read review
“Have more TV channels in English.”
 of 5 bubbles 133vidyag, 19 Feb 2017 | Read review
“The executive floor (10th) offers personalized attention.”
 of 5 bubbles , 28 Jan 2017 | Read review
“away from elevators, lots of Colombian families with noisy kids that run, but this is the culture...”
 of 5 bubbles johnpF7974KU, 27 Jan 2017 | Read review
“No balconies.”
 of 5 bubbles rmarti17, 18 Jan 2017 | Read review
5 of 5