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Hotel Cartagena Plaza

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Traveller (948)
Room & Suite (420)
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Overview
Hotel website
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Carrera 1 No 6-154 Barrio Bocagrande, Cartagena 130010 Colombia See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
Additional information
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Offers from Hotel Cartagena Plaza
Offers & Announcements: 20% off room rate
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Rooms
Oct. 28Oct. 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,436)
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LanguageEnglish
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1 - 5 of 155 reviews
Reviewed 3 days ago

I grade low due my experience, elevators most of the time have problems, food not continental, staff take time to resolve issues and Hotel has a lot of them. Hotel has a nice location but need a lot of upgrades.More

Review collected in partnership with this hotel
Thank Roam309785
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded yesterday

Dear guest, We appreciate that you have taken the time to give us a detailed evaluation of your experience. I am deeply sorry to hear that your stay did not fulfill your expectations. We apologize for the inconveniences presented with the elevators, these are in...More

Reviewed 3 weeks ago via mobile

Last week I went to visit a friend from Bogotá, who was staying at the hotel. The food was delicious, but it was amazing to my eyes that no one on the staff in the restaurant speaks English, not even the Host. But then this...More

Thank Rick K
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded 2 weeks ago

Dear Mr Rick: Thanks for your honest opinion. I'm sorry to hear that you were not satisfied with the competence of our team. Please, send us an email with a phone number or email address so that our Hotel Manager can solve your problems personally.

Reviewed September 2, 2018

I went in January 2018 A friend and I decided out of the blue to try a new country... here we go.. Cartagena Colombia. The hotel is situated on the beach at Boca Grande area. Just remember that this is not a resort... this is...More

3  Thank Annie C
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded September 7, 2018

Dear Annie C, Thank you very much for your comment, it is a pleasure for us to serve people like you. We would like to have the opportunity to continue providing our human quality and all the services that we have thought for your comfort,...More

Reviewed August 29, 2018

Overall the location was excellent but the rooms need attention especially the cleaning. Stains everywhere especially in the toilets, our room had a really bad smell of damp we try to put the AC on but the smell was worse.More

Review collected in partnership with this hotel
1  Thank elkina549
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded August 31, 2018

Dear Sr. We appreciate that you have taken the time to give us a detailed evaluation of your experience. I am deeply sorry to hear that your stay did not fulfill your expectations. We are also thankful for your comments which will help us to...More

Reviewed August 18, 2018 via mobile

The room smells moisture and I had to stay there with my husband since our reservation was made thru a Travel agency. It is not comfortable! You can’t sleep easily with the noise on the street. The room is not newly refurbished as shown in...More

Thank mariana n
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded August 19, 2018

Dear Traveler, Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone. I am very sorry to hear that your stay did not...More

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About
Description
Hotel Cartagena Plaza is located just 10 minutes away from the Rafael Nuñez International Airport and only 5 minutes away from the historic downtown. In front of the beaches of Bocagrande and steps away from casinos, More boutiques, restaurants and banks. 311 standard rooms, suites and junior suites; Panoramic swimming pool on floor 18 with the best view to the Walled city and modern Bocagrande, also, recreation and entertainment for adults and children and “Pelikanos” Kids club. Delight your palade in our Le Place buffet Restaurant, with the best national and international food, or enjoy gourmet dishes in Kazabe Restaurant and Sushi Bar. Also, business center with wide band Internet, WI FI (FREE) in all the hotel, room service, safe deposit boxes, phone services, laundry, nursery, cafeteria, Rezak Bar Club Disco, luggage room,parking lot. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Beachfront
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
311
Price range
US$79 - US$165 (Based on Average Rates for a Standard Room)
Location
Colombia > Bolivar Department > Cartagena District > Cartagena
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
311
Price range
US$79 - US$165 (Based on Average Rates for a Standard Room)
Location
Colombia > Bolivar Department > Cartagena District > Cartagena
Photos
Traveller (948)
Room & Suite (420)
Pool & Beach (156)
Dining (94)
Family and Play Areas (35)
Amenities (18)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Derek S
July 16, 2018|
Answer
Response from CartagenaPlaza | Property representative |
Hello Derek, Yes! We count with room safes in every room with no additional cost.
0
Votes
Google Translation
Ricardo V
March 10, 2018|
Answer
Response from CartagenaPlaza | Property representative |
Buenas tardes, Estimado Ricardo según el estado del tiempo brindado por accuweather para los meses de Septiembre y Octubre estaremos entre 31°/25° , lo que significa que tendremos un buen clima, soleado, algunas veces... More
0
Votes
Google Translation
Frank D
September 2, 2016|
AnswerShow all 3 answers
Response from Fernando August... B | Reviewed this property |
I am not sure.. but a cab from the airport to the hotel is around 6 dollars
0
Votes
Room Tips
"They take time to clean and fix room everyday."
Roam309785
3 days ago
Read review
"Higher floors, the better view"
Z3971VCanniec
Sep. 2, 2018
Read review
"Needs attention, bad smell cause by damp, toilets in rooms need better cleaning."
elkina549
Aug. 29, 2018
Read review
"maybee add conditioning in the bathrooms it was hard to find it around the area stores"
dazatr
Aug. 1, 2018
Read review
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