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Hotel Cartagena Plaza

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Hotel Cartagena Plaza
Hotel Cartagena Plaza
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1,162 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Bridgeport, Connecticut
Reviewed 1 week ago via mobile

Staying at the Cartagena Plaza was a wonderful experience. The staff in every way, could not be better. The staff at Kasabe bar restaurant is Outstanding. They treat us with respect and they make us feel like family. Professional, educated and they keep the place very inviting. I will recommend this place to anybody in the world. Thank you also...

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Helpful?
Thank Envigado1953
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Customer. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again !. Cordially, Aura Amador Lopez

Grand Beach, MI
Reviewed 2 weeks ago

We stayed at the Cartagena Plaza on the recommendation of a travel agent in Bogota, and were generally satisfied. The hotel, like most in Cartagena, is on Bocagrande, a COP7,000 (about US$2.35) cab ride from the old town. The Cartagena Plaza's lobby is quite glitzy, but the hallways and our room were beginning to show signs of wear are tear....

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1Thank Robert M
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Customer. I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are coming back to our resort, do not hesitate to call us. All your comments are essential to improve our service. We will make sure that your complaints are passed...

Reviewed 3 weeks ago

Our rooms were very nice, on the executive floor, very clean and comfortable. Our attendants were excellent, providing us with great, personal attention! We traveled with my elderly parents, so it was nice to have them personally looked after by Alfredo and Rodolfo!

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Helpful?
Thank Cecilia G
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Cecilia. I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are going back to Cartagena, do not hesitate to call us. Cordially, Aura Amador López Customer Service Coordinator.

Toronto, Canada
Reviewed 3 weeks ago

great location across beach and shops, 24hr food stores... very clean rooms but few outdoor areas except for small area around pool to enjoy outside hotel that opens at9 and closes at 7:30. food ok but some is too salty suggary

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Helpful?
Thank John P
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Jhon P. I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are going back to Cartagena, do not hesitate to call us. Your suggestions will be taken into account. Cordially, Aura Amador López Customer Service Coordinator.

Fleetwood, Pennsylvania
Reviewed 4 weeks ago via mobile

For just a few dollars more, you can have a butler, private check in, check out, lounge area with private breakfast, lots and lots of help. We ate at the buffet dinner one night, and will not repeat that. The food was overlooked, as in many buffets. Breakfast, however, was good. ( the executive breakfast does not include eggs, so...

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Helpful?
Thank Robin H
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear guest, warmly greet your Hotel Cartagena Plaza, for us it was satisfactory to have stayed in our executive floor, I am sure that all our hotel staff enjoyed meeting your needs as much as you enjoyed your stay. We hope to see you again in Cartagena de Indias. Cordially, Aura Amador lopez Customer Support

Miami, Florida
Reviewed 4 weeks ago

Excellent location. Clean ample rooms for two adults and two children two beds plus sofa bed. Little dated. $2.50 taxi ride to the Old City. $6.00 taxi ride to the airport. Lunch Dinner buffet not a bad deal at $15.00/ person but many restaurants in area offer better option if you don't mind walking. Bad choice to try to catch...

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Helpful?
Thank rmarti17
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Customer. Thank you for taking the time to share your experiences with us. I am so glad to hear that our staff made your stay enjoyable. You can follow us on our Facebook and Twitter pages for promos that you might be interested in. We hope to see you soon. Cordially, Aura Amador López Customer Service Coordinator.

Reviewed 4 weeks ago via mobile

The rooms are in a good size and the staff in the kidsclub are nice. That's probably the only positive things about this hotel. The hotel are warn out and the cleaning is bad. Some days they didn't even clean until 5 in the evening even though we were out all day. The pool area is small and they only...

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Helpful?
Thank Rasmus J
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Rasmus, thank you for contacting us, for us it is very important your opinion as it allows us to improve the delivery of our services. We regret that your stay at the Hotel has not been to your liking, we apologize for the inconveniences presented and we hope that your next visit will meet all your expectations. Cordially,  ...

A TripAdvisor Member
Level Contributor
13 reviews
3 hotel reviews
1 helpful vote
Reviewed 4 weeks ago via mobile

I do not know where to start. When we arrived we didn't got any proper welcoming . The guy in the reception was stressed and almost like he was boughterd by our appearance. The cleaning was terrible and they didn't made up the room until in the afternoon when we arrived from the beach.! One day I borrowed the shuffle...

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Helpful?
Thank A TripAdvisor Member
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear guest, thank you for contacting us, for us it is very important your opinion as it allows us to improve the delivery of our services. We regret that your stay at the Hotel has not been to your liking, we apologize for the inconveniences presented and we hope that your next visit will meet all your expectations. Cordially,  ...

Reviewed 19 December 2016 via mobile

Smelly rooms (cheap perfume). Hot water faucet did not work. Beach in front ugly. Pushy street vendors incessantly harass you. Staff courteous and breakfast ok. Cartagena is beautiful but city beaches are awful. Playa Baru is beautiful but not worth the awful crowds, bad food, and harassing vendors. Do not recommend this hotel or Cartagena unless you stay in old...

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Thank Mfirpi
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Thank you for your honest opinion. We have sent your comments to the processes involved. It is very unfortunate to hear that you do not recommend Cartagena de Indias as a tourist destination, but we hope you will give us another opportunity to show you that we have improved. Please let me know if you would like to discuss the...

Orlando, Florida
Reviewed 9 December 2016 via mobile

My wife an I visited Cartagena and purchase an all inclusive plan from Orbitz to stay at the Cartagena Plaza Hotel, we got to the hotel and they couldn't find our reservation, we were asked to step aside for about 30 minutes while they searched for the reservation. After that everything went downhill, they stated that Expedia sent them the...

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Helpful?
Thank PLau1977
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review
Google Translation

Queremos darle las gracias por tomarse el tiempo de escribir su opinión acerca de su experiencia en el hotel Cartagena...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Cartagena Plaza

Address: Carrera 6 - 154 | Bocagrande, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $114 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cartagena Plaza 3*
Number of rooms: 313
Reservation Options:
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Hotel Style:
#18 On the Beach Hotel in Cartagena
#18 Spa Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cartagena Plaza staff and other travellers.
39 questions
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5 months ago
Bryn Mawr, Pennsylvania
over a year ago

See all questions (39)

Questions? Get answers from Hotel Cartagena Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The executive floor (10th) offers personalized attention.”
 of 5 bubbles , 28 Jan 2017 | Read review
“away from elevators, lots of Colombian families with noisy kids that run, but this is the culture...”
 of 5 bubbles johnpF7974KU, 27 Jan 2017 | Read review
“No balconies.”
 of 5 bubbles rmarti17, 18 Jan 2017 | Read review
“Ask for central AC in your room”
 of 5 bubbles 162radhaa, 28 Nov 2016 | Read review
“If you want to stay, I'd recommend 10th floor,it is quiet and very comfortable.”
 of 5 bubbles jhonm376, 20 Oct 2016 | Read review
5 of 5