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Bastion Luxury Hotel

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Centro Historico, Calle del Sargento No. 6 -87, Cartagena 130001 Colombia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Official Site
US$172
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Free cancellation until 21-10-20
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Booking.com
US$177
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Free cancellation until 21-10-21
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Trip.com
US$197
US$124
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SAVE US$73
Free cancellation until 21-10-19
Expedia.comUS$177
PricelineUS$177
FindHotelUS$197
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (663)
360
Panoramas (25)
Room & Suite (193)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-08-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-08-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 255 hotels in Cartagena
Location
Cleanliness
Service
Value
Travellers' Choice
In the heart of Cartagena's walled city, this modern hotel was built in the style of a 16th-century building and features a rooftop terrace with a swimming pool and shared lounge. It also features an on-site gourmet restaurant as well as free Wi-Fi. The property has luxury rooms and suites with a contemporary decor that evokes it's colonial past. They feature a 40" flat-screen TV, a large wardrobe and a private bathroom with L'Occitane toiletries. The outdoor pool and the adjacent bar located on the site's rooftop terrace have a stunning view of the walled city of Cartagena. A Jacuzzi located on a separated terrace is also available for our guests. The open air patio with el Almendro (Almond tree), which serves as a symbol for the Caribbean cost of Colombia, invites you to relax. In the process of construction wood was recycled for the production of the window frames and doors throughout the whole building. The well-known Rausch brothers manage the on-site restaurant. Santo Toribio church is located next to the hotel, and Rafael Nunez International Airport can be reached in 15 minutes by car.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Conference facilities
Banquet room
Couples massage
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Taxi service
Meeting rooms
Facial treatments
Full body massage
Head massage
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Telephone
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
English, Spanish
1761Reviews27Q+A94Room tips
Traveller rating
  • 1,365
  • 277
  • 62
  • 35
  • 23
Time of year
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Popular mentions
Lina Uribe wrote a review May 6
1 contribution
I stayed with my husband and we spent a nice weekend there. The service, the food, was wonderfull. The room very quiet and confortable. The amenities was nice. I had a very good experience in the Spa and the pool zone. The location, if you want to enjoy the old city, is perfect. The bicycle let us to take a good ride around
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Date of stay: May 2021
Rooms
Location
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Paulo de carvalho wrote a review Feb. 2021
Bogota, Colombia2 contributions1 helpful vote
Lots of problems in such a nice place: - rooms with no natural light; noisy, very noisy, from external air conditioning equipments and the opening and closing of the doors from the other rooms; - noisy from inside the room with a continuous hard wind noise from an unidentifiable motor; one face towel only (we were 2) and the bed very poorly done that we had to redo it; - you can hear other clients conversations from the outside as they were there with you. Literally, you wake up at the time your neighbors do. Not a good experience and the “Luxury” in the name it is completely inadequate.
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Date of stay: February 2021
1 Helpful vote
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Response from Bastión Luxury Hotel, Revenue Management at Bastion Luxury Hotel
Responded Mar. 9, 2021
Dear guest. Thank you for choosing us and for sharing your experience. For us the most important is the wellness and the entire satisfaction of all our guests, for this reason we want to thank you for letting us know about your experience because it helps us find those points where our service is affected in order to improve and guarantee memorable experiences to our customers. We look forward to have the opportunity to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager
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Adrian Camilo R wrote a review Feb. 2021
9 contributions
Super nice people, super clean and delicious food, we loved the City, nice people, super clean, delicious food, and really safe, if you need a taxi call Guillermo +57 304 3308753 I recommend him, he helps us a lot, locals need help, covid is destroying tourism and they need work.
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
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Response from Bastión Luxury Hotel, Revenue Management at Bastion Luxury Hotel
Responded Mar. 2, 2021
Dear guest. Thank you for choosing us and for sharing your experience with this community. It is with joy and kindness that we want to thank you for such amazing review about your last stay with us. We feel so so proud to know that you enjoyed every part of our beautiful hotel, as it is the motivation to keep working hard to guarantee memorable experiences. Your satisfaction is our most valuable prize. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager
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Mehdi wrote a review Feb. 2021
2 contributions1 helpful vote
Had a terrible experience at this Hotel. The Rooms have aged and need refurbishment, many broken items, stains. The rooms are very noisy and it was just impossible to sleep, everytime a client shuts its big wooden door this resonates on all the floor and woke me up. Floors have also bad sound isolation and high heels can be heard from far away. The water at the swimming pool was dirty and the staff are really clumsy and flighty, they also lack of common sense. They all seem to be beginners except for Jorge who seemed professional. When calling the front desk for a request, either they forget or dont call you back. The lady at the front desk took a prepayment of my stay on my credit card without even notifying me. I ordered once food on the rooftop and it came cold. In addition english is a problem for all the employees, they should make an effort. My first language is french so I tried my best to be understood but they should also make an effort themselves. The architecture is the only high note and the location is good. I have stayed in Cartagena many times, in Hilton Boca grande, Tcherrassi, Sofitel santa clara and I can really state as facts that Bastion is not a luxury hotel... they need to do a lot of improvements.. I do not recommend this Hotel.
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Date of stay: February 2021Trip type: Travelled solo
1 Helpful vote
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Response from Bastión Luxury Hotel, Revenue Management at Bastion Luxury Hotel
Responded Mar. 2, 2021
Dear guest. Thank you for choosing us and for sharing your experience with this community. For us the most important is the wellness and the entire satisfaction of all our guests, for this reason your comments are very important for us because they help us to improve ouor service and become better. It is important to make clear that all the staff do their best to provide an excellent service even if we do not speak english or another language. We look forward to have the opportunity to welcome you in your next visit to the city in order to demostrate you that we can make you live a wonderful experience. Kind regards, Ana María Azicri Gómez General Manager
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RMB wrote a review Jan. 2021
Bogota, Colombia6 contributions5 helpful votes
Amazing place, very modern inside, and well located. Needless to say, the best rooftop pool I have been in a while with an amazing sunset. We were at the Bastion with our two kids from 12-23-20 to 12-28-20. Couldn't have asked for a better place to stay. Every single staff member made us really feel special and we were well taken care of. Jorge and Andrea at the rooftop bar were absolutely the BEST, they made our experience at the Bastion extra special! We will certainly come back to the Bastion whenever we get back to Cartagena! Thank you BAstion!
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Date of stay: December 2020
Location
Service
Sleep Quality
Room Tip: Very modern hotel with an amazing rooftop pool and great customer service!
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Response from Bastión Luxury Hotel, Revenue Management at Bastion Luxury Hotel
Responded Jan. 14, 2021
Dear guest. Thank you for choosing us and for sharing your experience with this community. For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager
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PRICE RANGE
US$128 - US$324 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
51
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Frequently Asked Questions about Bastion Luxury Hotel
Which popular attractions are close to Bastion Luxury Hotel?
Nearby attractions include Walled City of Cartagena (0.4 km), Boundless Mezcal Café Bar (0.4 km), and La Serrezuela (0.4 km).
What are some of the property amenities at Bastion Luxury Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Bastion Luxury Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bastion Luxury Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
What are some restaurants close to Bastion Luxury Hotel?
Conveniently located restaurants include Gran Inka Gastrobar, DKP Restaurante Bar, and Zaitún Cartagena.
Are there opportunities to exercise at Bastion Luxury Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Bastion Luxury Hotel have an airport shuttle?
Yes, Bastion Luxury Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bastion Luxury Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Bastion Luxury Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Bastion Luxury Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Bastion Luxury Hotel?
Many travellers enjoy visiting Walled City of Cartagena (0.4 km), Centro Historico (0.6 km), and Sanctuary of Saint Peter Claver (0.6 km).