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Zuana Beach Resort

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Traveller (703)
Pool & Beach (258)
Room & Suite (197)
Ratings and reviews
Travellers' Choice2018 Winner
  • Excellent49%
  • Very good30%
  • Average12%
  • Poor6%
  • Terrible3%
Travellers talk about
“new tower”(8 reviews)
“star resort”(4 reviews)
View all reviews
What's included
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Suites
Rooftop Bar
Fitness centre
Kitchenette
Concierge
3 Star Hotel
Between the mountains and the Colombian Caribbean sea you find Santa Marta, the oldest city in South America. In the middle of this tropical paradise and its charm is Zuana Beach Resort. This five star resort offers privileged landscapes and amazing tourist activities that allow...
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Location and contact
Carrera 2 No. 6-80 | Bello Horizonte, Santa Marta 470006, Colombia
2.2 km to Simon Bolivar Airport
View nearby attractions and restaurants
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,891)
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Traveller rating
38
47
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11
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LanguageEnglish
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47
37
13
11
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All reviewsnew towerclose to the airportstar resorta small grocery storetoaster ovennice resortthe wi fiinternational hotelpools are greatkids poolhotel restaurantel rodaderorestaurants and barstayrona national parkdoggiesfantasticospanish
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1 - 5 of 146 reviews
Reviewed 1 week ago

Excellent Hotel for family. Service of nurse (enfermeria) excellent. Very exclusive Hotel. People working in the hotel very respectful and friendly. Very clean. There is nothing around of the hotel in the evening. No programs for entertainment in the evenings. Ideal for restingMore

Review collected in partnership with this hotel
Thank Tamara J
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded 6 days ago

Dear Mrs. Tamara. Thank you very much for sharing your experience with us. Is great to hear you enjoyed your time and that we were able to provide you with a pleasant stay for your family. We will very glad to serve you again on...More

Reviewed 1 week ago

The cultural dances were great. The performance staff were very skilled and showed incredible dance skills. The MC Chocorama was pretty funny. You do have to speak some Spanish to appreciate some of humor. Very clean. GREAT POOLS and water slides. Friendly staff. Very safe....More

Review collected in partnership with this hotel
Thank jgarro1976
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded 1 week ago

Is great to hear you enjoyed your time at Zuana. Thank you for sharing your special recognition to a great team in charge of the entertainment activities and cultural dances! We will be pleased to serve you again! Best Regards, Customer Experience - Zuana Beach...More

Reviewed 2 weeks ago

The hotel (tower 2) is located by the beach. Very nice and big rooms (ours even had a kitchen - which we did not use). You can take great pictures from the balcony. The personnel at the restaurant is very accommodating and pleasant. Their first...More

Thank Maurislore
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded 2 weeks ago

Thank you very much for sharing your opinions with us. Is great to hear you enjoyed your time and that we were able to provide you with a pleasant stay. We will very please to serve you on a next visit! Best Regards, Customer Experience...More

Reviewed 2 weeks ago via mobile

Even though the place is a 5 star hotel, almost everything on it, is more like a 3 star. The food is extremely expensive for what you get, beds a rock hard, we woke up every day with back pain from the hardness of the...More

Thank Alvaro V
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded 2 weeks ago

Dear Mr. Alvaro, thank you very much for sharing your experience with us, we are very sorry your stay at Zuana did not meet your expectations. We are currently working on some improvements regarding our menu and the comfort of the bed and expect to...More

A TripAdvisor Member
1
Reviewed 3 weeks ago

Beautiful property. My son loved the food at the bar in the 16th floor. I loved the decoration and food as well. One of my favorite things was the entertainment. The dance shows were beautiful and the presenters were hilarious. I laughed and enjoyed my...More

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded 3 weeks ago

We are very glad to hear that you enjoyed your time at Zuana. Thank you for your special recognition to a great team in charge of the entertainment activities! We are looking forward to see you again! Best Regards, Customer Experience - Zuana Beach Resort.

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$124 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Santa Marta
#6 On the Beach Hotel in Santa Marta
#7 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$124 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Santa Marta
#6 On the Beach Hotel in Santa Marta
#7 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (703)
Pool & Beach (258)
Room & Suite (197)
Dining (63)
Amenities (90)
Family and Play Areas (24)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
benpaone
March 15, 2017|
AnswerShow all 3 answers
Response from johnyoung22222 | Reviewed this property |
Sorry, I don't know if that room will have a beach view. The hotel can tell you that. There is a laundromat on the main floor, and it's expensive. Our room did not have washer and dryer.
0
Votes
Glendall S
January 15, 2017|
AnswerShow all 2 answers
Response from JAMAAL W | Reviewed this property |
shuttle
0
Votes
Leonor0822
October 25, 2016|
AnswerShow all 5 answers
Response from Monicasdc | Reviewed this property |
Yes !! Very easy.
1
Vote
Room Tips
"Stay in tower 2"
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"Pick Tower 2 which is the one closest to the beach and restaurant."
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"Only stay if you can get in the new tower. The other section is old, and not worth the same $$"
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"Go somewhere else"
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