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GHL Comfort Hotel Costa Azul

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GHL Comfort Hotel Costa Azul
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263 Reviews from our TripAdvisor Community

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There are newer reviews for GHL Comfort Hotel Costa Azul
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Showing 22: English reviews
Bogotá, Cundinamarca, Colombia
Reviewed 5 April 2015

Pros Far away from the city center Big pools Private beach Great costumer service, specially a Restaurant miss called Gloria Clean Rooms Cons The shore view looks coil cargo ships There's nothing to do or any place to visit nearby the hotel You'll have the hotel's restaurant as the only option to eat nearby Check in would only take place...

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Helpful?
Thank JuanRivas
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Dear guess receives GHL's cordial Regards THEY RELAX THE HOTEL BLUE COAST, we are be very grateful for helping ourselves to evaluating our service, every comment and every account are important to improve our quality. We are grateful for all his recommended hope that you visit us in the future for being capable of serving him since you it deserves....

London, United Kingdom
Reviewed 23 March 2015

From the outset I have to say that this review only relates to the amenities and service of the hotel as I stayed in the private apartments that are connected to it and in the same building as some of the rooms. The location is excellent for the beach which is right in front of the pools of the hotel;...

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Helpful?
Thank disestablishman
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Dear Guest receive a cordial Greetings from GHL RELAX HOTEL COSTA AZUL, We are very grateful for helping us to evaluate our service, every comment and every score are important to improve our quality. We hope his soon return. Yours cordially. Claudia Liévano

Valley Stream, New York
Reviewed 28 November 2014 via mobile

Excellent hotel great installations the crew members are very nice this hotel has a great location near to all the touristic center of santa Marta like Taganga, Tairona park and el rodadero you can't miss those beatifull place

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Helpful?
Thank Roberto L
GHL COMFORT Hot... C, Guest Relations Manager at GHL Comfort Hotel Costa Azul, responded to this review
Google Translation

Estimado Señor Roberto Reciba un caluroso saludo de parte de toda la familia GHL Relax Hotel Costa Azul, agradecemos el...

Bogota, Colombia
Reviewed 3 November 2014 via mobile

We stayed at the hotel 3 nights and have to say that we were quite disappointed. When we did the check in we had to wait for 40 minutes. We asked to talk to the administration but we were not. It stands very clear that if you do check out late you have to pay an extra fee. We asked...

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Helpful?
2Thank Vanessa P
GHL COMFORT Hot... C, Director de Relaciones con Clientes at GHL Comfort Hotel Costa Azul, responded to this review

Kindest regards from the whole family GHL Hotel Costa Azul Relax your comments are very important to us and we want to thank you for let us know how was your experience during your recent stay. We understand how it must have felt when you communicate your arrival and we are already working on that situation like yours do not...

Bogota, Colombia
Reviewed 31 August 2014

A quick break for anyone considering this hotel. 1st: Customer service sucks at this location, I hate to write this but it's non existed. The staff is unfriendly, the ladies at the front desk could careless about how long guests have been waiting to check it. Also the staff will barely acknowledge your presence. 2nd: Don't order any room service,...

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Helpful?
Thank TeejAd
GHL COMFORT Hot... C, Director de Relaciones con Clientes at GHL Comfort Hotel Costa Azul, responded to this review

We thank you for taking the time to leave us your valuable evaluation. Your feedback is very important for our improvement and they have been transmitted to the General Manager and all departments involved in the problems that occurred during your stay. We regret that currently hold a poor perception of our hotel. Our intention is that you always feel...

Munich, Germany
Reviewed 25 February 2014

We booked this hotel after few days in Taganga during the pre-carnival season, to escape the noise of the nightly fiestas there. At GHL we could in fact sleep without problems because the hotel is located in the middle of nowhere, at about 20 km south of Santa Marta and close to the city's airport. The few daily take-offs were...

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Helpful?
Thank Cuorefelino
Costa Azul Hote... B, Director de Relaciones con Clientes at GHL Comfort Hotel Costa Azul, responded to this review

Kindest group partners GHL Comfort Hotel Costa Azul, who are always willing to offer our service with warmth and confidence. We appreciate the time you took to fill out our survey and let us service the respective observations to which we will begin to take corrective measures. We await your visit.

Brisbane, Australia
Reviewed 28 May 2013

This is by far the best 3 star hotel I have stayed in. The rooms are large, clean and modern. The staff are very polite and helpful. The pool and restaurant are beautiful and provide a lovely setting for the hotel. The only problem I found for this hotel is the distance from town, which is probably why it is...

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Helpful?
Thank Broncos06
Costa Azul Hote... B, Director de Relaciones con Clientes at GHL Comfort Hotel Costa Azul, responded to this review
Google Translation

Reciba un cordial saludo de todo el equipo humano del Hotel Costa Azul, quienes estamos muy agradecidos por ayudarnos a...

Punta del Este, Maldonado, Uruguay
Reviewed 12 April 2013

We spent 4 nights in Costa Azul. The hotel is ok, if you prefer pool to beach and if you are with children. The pool is phantastic, the staff too, very helpful. But if you wanna go out in the night, it is definitively not the best location. And a lot of things need to be refreshed and better maintained....

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Helpful?
Thank cristiansuiza
Costa Azul Hote... B, Director de Relaciones con Clientes at GHL Comfort Hotel Costa Azul, responded to this review
Google Translation

Reciba un cordial del grupo de colaboradores de GHL Comfort Hotel Costa Azul, quienes siempre estamos dispuestos a ofrecer nuestro...

Manizales, Colombia
Reviewed 27 December 2012

My four year old daughter and I spent Christmas here. It is very close to the airport and the weather was hot and sunny everyday. From other reviews, I asked for a room in the new building and it was a very clean room with modern finishings...a little too modern for my taste and I do wish that Hoteliers would...

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Helpful?
Thank Colombiagurl
Mazatlan
Reviewed 9 September 2012

This is a difficult review to write because there are some very real discrepancies amongst the various areas being rated. Unit satisfaction is quite high; the room was clean and well appointed and the beds and linens were satisfactory albeit they‘re now well worn. The activities and amenities were also quite good; the two pools are huge and kept clean...

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Helpful?
2Thank CanuckinMaz

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Room Service
  • Dry Cleaning

Additional Information about GHL Comfort Hotel Costa Azul

Address: Zona Franca Pozos Colorados Km 19, Santa Marta, Colombia (Formerly Costa Azul Beach Hotel)
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range: $81 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — GHL Comfort Hotel Costa Azul 3.5*
Number of rooms: 67
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Hotel Style:
#6 On the Beach Hotel in Santa Marta
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Questions & Answers

Here's what travellers have asked, with answers from GHL Comfort Hotel Costa Azul staff and other travellers.
12 questions
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Questions? Get answers from GHL Comfort Hotel Costa Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Modern block with sea and pool view”
529sarahb529, 23 Dec 2016 | Read review
“Go for the twin rooms in the new building for more comfort; or if you want a view of the sea, then upper floors in the old building.”
Anamaria_b167, 23 Aug 2015 | Read review
“room was good and clean”
G7CKluism, 29 May 2015 | Read review
“Ask for the new suites at higher floors”
JuanRivas, 5 Apr 2015 | Read review
“Those high up have the best view”
disestablishman, 23 Mar 2015 | Read review
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