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The Leela Ambience Gurugram Hotel & Residences

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The Leela Ambience Gurugram Hotel & Residences
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942 Reviews from our TripAdvisor Community

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Showing 894: English reviews
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London, United Kingdom
Reviewed 5 days ago NEW

This is a lovely, charming place and special mention has to go to the quality of the staff. None of the constant chasing for tips I experienced in other hotels, just outstanding service with a smile. Rooms are very well appointed; breakfast generous and largely made to order with huge selection of Indian and "Western" food. I found the buffet...

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Helpful?
Thank Kj2_12
Mumbai
Reviewed 6 days ago NEW

Gurgaon; which is renamed Gurugram now is a bustling place with traffic, dust and concrete jungle. The Hotel Leela is located in a nice place just isolated from the madness near the Ambience mall. Actually the Hotel is annexed to the Mall and the entrance to the Ambience Mall is just a sidewalk away. The Hotel is not easily accessible...

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Helpful?
Thank shasidpra
Reviewed 1 week ago via mobile

Myself & my wife booked a spa evening for us over the phone at The Leela Ambience Gurugram. When we arrived at the hotel we went to the front office to ask the directions for Spa facilities and one of the staff told us where the lifts were & what level to go, whereas Akshay Chawla who was stood at...

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Helpful?
Thank Ankush J
Mumbai (Bombay), India
Reviewed 1 week ago via mobile

Hi, Having stayed at most of the Leela properties in india, I can vouch for thier quality service and food standards to be one of the best in country! This hotel is not a Leela owned but a managed property, rooms are nice so is the lobby. Rooms are clean modern and nicely made Food quality is generally good tastes...

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Helpful?
Thank AnkkitV
Qatar
Reviewed 1 week ago via mobile

A special note for the Front Office team specially for Mr. Akshay Chawla who went above and beyond and ensured me and my family have a good stay. The team is very professional and we had an excellent stay at this hotel. Everyone is friendly, and willing to go extra miles for guest satisfaction. Big thumbs up for Akshay and...

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Helpful?
Thank Mfarooq
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. Thank you for taking out the time once again and writing a review. We will certainly look forward to your return in the future. Sincere regards, Michel Koopman

Reviewed 1 week ago via mobile

Next to mall great service and food. Next to ambience mall. Only problem is expensive wifi 750 rupees for 24 hrs which a hotel of this level should provide for free. Concierge is good as are the hotel car drivers

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Helpful?
Thank Faruque R
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were as per your liking and expectation. Please note that the WIFI charges are as per the speed you choose once you log-in. We are committed...

Reviewed 1 week ago via mobile

We stayed at the Leela Gurgaon to celebrate my mothers Birthday. It was a memorable experience. It was a pleasure to interact with the front office team who were kind enough to upgrade us to an apartment. They arranged for a cake for my mother, who was pleasantly surprised and delighted. Overall a comfortable stay, great food and friendly staff....

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Helpful?
Thank Vibhu A
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. Thank you for taking out the time once again and writing a review. We will certainly look forward to your return in the future. Sincere regards, Michel Koopman

Reviewed 1 week ago via mobile

I have stayed at many hotels in and around gurgaon the leela gurgaon is by far the best in the business hub of gurgaon next to a mall and close to the airport. Hotels are all good quality in delhi what makes leela different is the attitude of the staff specially the front of the house. Very proactive responsive and...

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Helpful?
Thank anjaleev2017
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the City. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again,...

New Delhi, India
Reviewed 1 week ago via mobile

Our stay was very pleasant and more so because of the staff. Everyone is helpful and friendly and that's makes a huge difference. Special thanks to the front office team for handling all our requests.

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Helpful?
Thank 123Geetanjali
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were as per your liking and expectation. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement...

Reviewed 1 week ago

We enjoyed lovely staycation at the hotel recently and this was certainly not our first. The experience is so amazing that it keeps bringing us back. The front desk staff is extremely pleasant and helpful. Location of the hotel is quite convenient for both business or leisure. I've had many of my business visitors stay at the hotel as well.

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Helpful?
Thank Rashi K
MichelKoopman, General Manager at The Leela Ambience Gurugram Hotel & Residences, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were as per your liking and expectation. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an...

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Near The Leela Ambience Gurugram Hotel & Residences

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located at the recognized gateway business district of Gurgaon in the National capital region (NCR) – The Leela Kempinski, Gurgaon is a contemporary luxury hotel that combines the conveniences of a modern living with the distinguished Indian hospitality. Surrounded by lush green environment and complimented by its location, in mixed-use complex of high-end residences, luxury shopping mall, restaurants, entertainment and wellness facilities make it a perfect lifestyle destination for a business visitors, people on vacation and inveterate shoppers. It’s warm, intimate service delivered by efficient friendly staff highlight the true essence of Indian Hospitality. ... more   less 

Additional Information about The Leela Ambience Gurugram Hotel & Residences

Address: Ambience Island National Highway 8, Gurugram (Gurgaon) 122002, India (Formerly The Leela Kempinski Gurgaon Delhi NCR)
Region: India > Haryana > Gurugram (Gurgaon)
Price Range: $194 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Leela Ambience Gurugram Hotel & Residences 5*
Reservation Options:
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Also Known As:
The Leela Kempinski Gurgaon Delhi Ncr Hotel Gurgaon
Leela Kempinski Hotel Gurgaon
Hotel Style:
#8 Romantic Hotel in Gurugram (Gurgaon)
#8 Family Hotel in Gurugram (Gurgaon)
#11 Business Hotel in Gurugram (Gurgaon)
#12 Spa Hotel in Gurugram (Gurgaon)
#15 Luxury Hotel in Gurugram (Gurgaon)
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Questions & Answers

Here's what travellers have asked, with answers from The Leela Ambience Gurugram Hotel & Residences staff and other travellers.
8 questions
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Manchester
Tel Aviv, Israel
11 days ago
3 months ago
Denver, Colorado

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Questions? Get answers from The Leela Ambience Gurugram Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I dare not...”
 of 5 bubbles GeogieBrighton, 14 Feb 2017 | Read review
“rooms with even number has wide natural view”
  • I was trying for lowest temp but it shows room temp is 23C even feeling like 26C
  • Room
  • View from room
 of 5 bubbles r0kibi, 30 Jan 2017 | Read review
“Check on wifi rates(free or Rs 700 chargeable) before logging in.”
  • View from the room.
  • Stocked fridge/bar.
  • The room.
 of 5 bubbles NewDelhi1000, 20 Jan 2017 | Read review
“The residences are amazing for long term stay, spa is relaxing”
  • Room service kept delivering free bottled water to my room
 of 5 bubbles TheOnces, 29 Dec 2016 | Read review
“Our suite was on the 4th floor, great views and superb facilities”
 of 5 bubbles 643keng, 18 Dec 2016 | Read review
5 of 5