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The Palms - Town & Country Club

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The Palms - Town & Country Club
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170 Reviews from our TripAdvisor Community

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Showing 165: English reviews
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Reviewed 1 week ago

Can you imagine a five star Hotel staff rushing at your checkout time to wash your linen then and there and asking you to take the linen with you and pay the amount (for the linen) just because they found some oil spot on it? Well, it happened to me. The receptionist misbehaved when I refused to pay for the...

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Helpful?
Thank apurva j
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for taking out time to share your experience at our property. Please accept our sincere apologies for the inconvenience faced during check out from the hotel. We are committed to provide you with the best services at all times and surely this is definitely not our standard and I have addressed the same with the teams concerned. May...

Gurugram (Gurgaon), India
Reviewed 2 weeks ago via mobile

This property is perfectly located and well maintained to provide you a comfortable luxury resort stay away from the hustle bustle of the city like Gurgaon. Staff is extremely courteous from the gate guards to managers. They all try to serve you best and makes your stay memorable. Weekends are organised with live bands performing. Rooms are spacious specially premier...

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Helpful?
Thank chanchdua
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you very much for taking the time to post a review. I am delighted that you enjoyed your recent visit to The Palms Town & Country Club, Gurugram. Thank you for recognizing our warm and personalized service, and the thoughtful touches organized by my team. It is wonderful to learn that you felt so well cared for during your...

Dubai, United Arab Emirates
Reviewed 3 weeks ago

it was a reasonable hotel with all amenities. Location is not so perfect but acceptable. I was there for one night only so I cannot give too much appraisal on the hotel. The rooms are large and comfy and the compound is very big that one can easily get lost without proper direction which was not there.

Review collected in partnership with this hotel
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Helpful?
Thank Steven C
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for your kind patronage and also for giving your feedback on Tripadvisor. It was indeed a pleasure having you with us. It is heartening to learn that your stay with us was positive, content, and fulfilling throughout. We, at The Palms Town & Country Club, Gurugram, transform every aspect of your stay into a revitalized experience and are...

New Delhi, India
Reviewed 3 weeks ago

The staff and the team is very courteous and they really help out with every small or bog problem faced by the guests. Every detail for an event or hotel services are taken care of. Overall the experience was over whelming and beyond expectation. Keep up the good work.

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Helpful?
Thank namitg1234
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for your kind commendations of The Palms Town & Country Club, Gurugram. It’s a pleasure to read that you had a comfortable and worthwhile stay with us. We at The Palms Town & Country Club, Gurugram strive to extend service beyond expectations to all our guests and I’m glad that we succeeded in this. Your words of appreciation...

Gurugram (Gurgaon), India
Reviewed 3 weeks ago

I must share that the hospitality and food was impeccable. 5 stars to the staff and esp. thanks to Ms. Nidhi the Banquet Manager to accommodate us so well throughout. From the Menu choice to the drinks provided all was perfect. Would highly recommed this place to anyone who wants to have a party with best food in town.

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Helpful?
Thank Atul1111
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for reviewing us in this forum. We are delighted to read your review of our hotel. It is heartening to know that you had a good time here and our specialized services and facilities exceeded your expectations. Your wonderful review has been shared with our associates along with Nidhi and they are thrilled & motivated. Please accept our...

Mumbai (Bombay), India
Reviewed 4 weeks ago

I have stayed for couple of nights. Hotel is a set of buildings and has a territory with a swimming pool. As a plus they have good gym, which is open for other citizens and well equipped. Sauna and steam are working on schedule, though they were cold when they supposed to be working. Breakfast as not a blast but...

Review collected in partnership with this hotel
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Helpful?
Thank Philipp_Elkin
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation. We always consider that our guest feedback's are a source of opportunity and improvement which enable us to elevate our products and...

Glasgow, United Kingdom
Reviewed 4 weeks ago

Palms staff always friendly and treat you as one of the family. Subhasish at reception looks after me from when I arrive until I leave. Ashok, Gopal and team in Browns give excellent service. The new poolside restaurant is a good addition to the Palms. Finally the Ozone gym since coming under the Palms management is getting upgraded and PT's...

Review collected in partnership with this hotel
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Helpful?
Thank ClanMacleod2
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

It was lovely to have you with us at The Palms Town & Country Club, Gurugram. Thank you for your kind patronage and for sharing your enriching and warm comments here on TripAdvisor. We are glad to learn that you had a refreshing and revitalizing stay at our property and found our location, interiors, accommodation, gastronomy, as well as the...

Krefeld, Germany
Reviewed 4 weeks ago

Very good location. Big and clean rooms. Very polite Staff and helpful. Great Breakfaft. All in all a good place and will be there by my next visit to Gurgaon. Have given my recommendation to Friends and others

Review collected in partnership with this hotel
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Helpful?
Thank Inder Dev K
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

It was a pleasure having you stay at The Palms Town & Country Club, Gurugram and we thank you for sharing your review through TripAdvisor. We are delighted to read that you enjoyed your stay at our property and appreciated the facilities and service levels at the hotel. We are committed to consistently providing warm and efficient services to all...

Chicago, Illinois
Reviewed 4 weeks ago

Had a wonderful stay at the Palms Town and Country Club -- great staff and accommodations. I recommend the Palms to anyone who needs to stay in Gurgaon. Great food, easy to get everywhere you need to go.

Review collected in partnership with this hotel
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Helpful?
Thank Y901LYharryb
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for staying with us at The Palms Town & Country Club, Gurugram and reviewing us in this forum. We are delighted to read your review of our hotel. It is heartening to know that you had a good time here and our specialized services and facilities met your expectations. Your wonderful review has been shared with our associates...

Bangalore
Reviewed 5 weeks ago

Loved the hotel , staff is very welcoming and made sure i had a pleasant stay .. The food was truly superb everything in the tasting menu was lovely the staff were nearly all very friendly and attentive. The wine pairings with each dish were a great accompaniment. It is pretty expensive but I would say it's worth it for...

Review collected in partnership with this hotel
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Helpful?
Thank priyareddy2291
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for your valuable detailed feedback, it is indeed very heartening to know that we could provide you a memorable experience and we are truly honored and inspired by your recommendation. Our associates deliver instinctive and personalized service that enhances our guest’s sense of well-being. Your generous compliments have been shared with the team for whom it will be...

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Palms Presidential Suite (33)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
The Palms Town & Country Club is a luxury business destination with a trend-setting concept, set up in the heart of India’s globally renowned business hub, Gurgaon. Breaking the traditional concepts of luxury and redefining the term to set new standards of comfort levels with ultimate style. The Palms Town & Country Club has provided the travelers with one of the most modern and finest property in the “value for money” category. ... more   less 

Additional Information about The Palms - Town & Country Club

Address: B - Block | Sushant Lok, Gurugram (Gurgaon) 122001, India
Region: India > Haryana > Gurugram (Gurgaon)
Price Range: $107 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Palms - Town & Country Club 4.5*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#13 Business Hotel in Gurugram (Gurgaon)
#32 Luxury Hotel in Gurugram (Gurgaon)
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Questions & Answers

Here's what travellers have asked, with answers from The Palms - Town & Country Club staff and other travellers.
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Questions? Get answers from The Palms - Town & Country Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please be careful of not spoiling their bed sheets, towels etc or else they'll ask you to pay for them and take them home. funny but TRUE!”
 of 5 bubbles , 12 Feb 2017 | Read review
“good large room with all amenities, comfortable large bed. and clean room”
 of 5 bubbles stevenc270, 30 Jan 2017 | Read review
“Ground Floor Rooms because some doesn't have elevator”
 of 5 bubbles namitg1234, 27 Jan 2017 | Read review
“Only downside for me this trip was that football on star select not accessible from some of the rooms and needs to be upgraded to give guests the best TV options”
 of 5 bubbles ClanMacleod2, 26 Jan 2017 | Read review
“Superior room very quite”
 of 5 bubbles inderdevk, 25 Jan 2017 | Read review
5 of 5