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Beautiful location and property but poorly maintained. The views from the property are superb. couldn't sit by the pool in the evening due to mosquitos.The food was decent. The staff needs to be more professional.
Response from Bolgatty_Palace, General Manager at Bolgatty Palace and Island ResortResponded 20 April 2017
Thanks for your valuable suggestions. Certainly we will go for a renovation shortly. Training is already been started to the staff.
A good hotel in an excellent location - just leaves me wondering "what could have been" - if a little more attention was given to several small things - which actually distinguish a good resort from better and the best ones.
We stayed in Marina...More
2 Thank VIVEK K
Response from Bolgatty_Palace, General Manager at Bolgatty Palace and Island ResortResponded 10 April 2017
Thanks for your valuable comments . Certainly we will consider the suggestions, which you had put forwarded.
Excellent location, and got much needed rest here after our 10 days of Kerala tour, wish that we could have allotted an extra day here to explore Cochin, and relaxed at this resort. Only sore point was Ayurvedic massage facilities. I wanted that famous Kerala...More
Thank Yogesh S
Response from Bolgatty_Palace, General Manager at Bolgatty Palace and Island ResortResponded 2 April 2017
Sorry for the inconvenience caused . Certainly we have considered your valuable suggestion & extended the massage timings up to 7 pm.
I stayed at this resort in February 2017..Having been a student of colonial history this resort had a special appeal.for me. .I did stay at this resort a good few years ago .It looked as if it has been significantly renovated except perhaps the restaurant...More
Response from Bolgatty_Palace, General Manager at Bolgatty Palace and Island ResortResponded 30 March 2017
Thanks for your comments.We are expecting you to be with us @ Bolgatty Palace with better hospitality in the not too distant future.
Location is great. Rooms are fairly clean and spacious. Views from most of the rooms are great. The pool is decently maintained and hS separate area for kids. All the staff were met were good and helpful. Food is above average only.