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ITC Mughal, Agra

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#8 of 142 Hotels in Agra
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ITC Mughal, Agra
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3,381 Reviews from our TripAdvisor Community

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Showing 3,030: English reviews
1 review
Reviewed yesterday NEW via mobile

Superb ambience ... And especially the staff is amazing ... Manjita was extremely calm and composed and was very cordial. I had one issue which was nicely handled by her. It's good when such a staff is there and treats us well. Would love to visit again.

Helpful?
Thank Yash J
New York City, New York, USA
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 days ago NEW via mobile

this hotel makes you say wow a lot... it's like a paradise inside while there is another world happening outside. the spa is AMAZING!!! it's totally separate, as you walk down a little long corridor towards the pool and then behind a set of large doors you open onto a beautifully symmetrical space, draped in calmness. you are greeted by... More 

Helpful?
1 Thank caron868
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Best hotel in Agra and one of the best ITC property. Luxury Refined!!! My 5th stay in hotel and looking forward for next stay soon. Exceptionally good service and great hospitality. Mr. Sanjoo Singh @ Front office was extremely pleasant and cheerful. All the best to such a nice team.

Helpful?
1 Thank STG04
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

Sarasota, Florida
Level Contributor
490 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 4 days ago NEW via mobile

I'm told this is the second best hotel in the Agra area. It was no.1 until The Oberoi opened overlooking the Taj Mahal. Beautiful ambience, spacious rooms, good food in the fine dining and casual restaurants. It is in good shape considering its age and is well maintained.

Helpful?
Thank JordanS8
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 days ago NEW via mobile

Though the rooms are excellent, the hotel could pay more attention to detail in terms of service. In comparison to other five stars one feels that the hospitality was a little less warm and welcoming. The staff could take more effort to greet and personalise the stay. The hotel grounds are vast and green perfect to take a relaxing stroll.... More 

Helpful?
Thank tanvip209
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, At the outset, I would like to take this opportunity to thank-you for sharing your feedback regarding your stay at ITC Mughal – A Luxury Collection. I have taken cognizance of your concerns with regard to your experience with the services and without meaning to offer any excuses sincerely apologize for the dissonance faced. It is indeed our... More 

Los Angeles
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 5 days ago NEW

This was my first trip, accompanied by 3 friends. The grounds were lovely, well manicured and landscaped. The rooms were sufficient; lovely green marble floors. The internet was difficult, spotty and often I was unable to connect or remain connected. Two of my companions are computer savvy tech types and they had troubles. And the hotel still charged $7.50 per... More 

Helpful?
1 Thank drtike
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, At the outset, I would like to take this opportunity to thank-you for sharing your feedback regarding your stay at ITC Mughal – A Luxury Collection. I have taken cognizance of your concerns with regards to no clock in the room and internet connectivity, browsing experience and charges and without meaning to offer any excuses sincerely apologize for... More 

1 review
Reviewed 5 days ago NEW via mobile

Fabulous experience😊 love you manasi Very generous smile & rahul graceful personality We will back soon Wonderful journey Excellent service providers. everything was prompt and upto the mark. Memorable and relaxing stay Love india!!

Helpful?
Thank sarah_haider
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

Singapore, Singapore
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 6 days ago NEW

We stayed here for a nt with our family. The outward appearance of the hotel is good. However the rooms were not in the standard of a 5 star hotel. We requested for a interconnecting room, they assured us it was a connecting room. When we went to our room, it was not connecting. Told the porters that we requested... More 

Helpful?
Thank Bless55
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, At the outset, I would like to take this opportunity to thank-you for sharing your feedback regarding your stay at ITC Mughal – A Luxury Collection. I have taken cognizance of your concerns with regard to the room allotted and the sequence of events which caused you an unsavoury experience and without meaning to offer any excuses sincerely... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW via mobile

A really great welcome and truly amazing team ! A rare set of staff .. Miss Bannya at reception The staff at TAJ BANO .. Mr Bhargava , Chef Rajveer and chef Anil excellent food preparations Mr Rajendra and Mr Surendra Mr Vivek of Peshawari and the lead man Mr Shashank .. who made it an unforgetable dinner evening for... More 

Helpful?
2 Thank Captpradhan
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

New York City, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

While most of the reviews I have read share our very positive views of the hotel and staff, a few others mention some criticisms that are completely contrary to our experiences during our stay there. Although a few reviewers note, for example, that the choices at the buffet breakfast were limited, we found a wide selection of fresh foods, both... More 

Helpful?
1 Thank 230DavidR
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra
Price Range: $144 - $533 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel
Hotel Style:
#4 Business Hotel in Agra
#4 Family Hotel in Agra
#6 Romantic Hotel in Agra
#7 Luxury Hotel in Agra
#8 Spa Hotel in Agra
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Questions & Answers

Here's what travellers have asked, with answers from ITC Mughal, Agra staff and other travellers.
22 questions
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Questions? Get answers from ITC Mughal, Agra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure, maybe pool direction”
 of 5 bubbles drtike, 28 Nov 2016 | Read review
“Stay on the highest floor so not to be disturbed by people above”
 of 5 bubbles vse40, 25 Nov 2016 | Read review
“Stay elsewhere.”
 of 5 bubbles LJMLondon, 23 Nov 2016 | Read review
“The room given had a corner lounging day mattress which we didn't use.”
 of 5 bubbles davidgamutch, 21 Nov 2016 | Read review
“Recommend to stay for 2 days or more or a more relaxed experience”
  • Living Room & partial view of bedroom of The Royal Mughal Suite
  • View of the bedroom at The Royal Mughal suite
  • View of The Royal Mughal Suite from the entrance
 of 5 bubbles Vaidy_Natarajan, 20 Nov 2016 | Read review
5 of 5
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