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Hotel Surya, Kaiser Palace

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Hotel Surya, Kaiser Palace
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682 Reviews from our TripAdvisor Community

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Showing 579: English reviews
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Auckland, New Zealand
Reviewed 4 days ago NEW

We checked into this hotel mid morning and the porter took our bags to our room.Very friendly polite porters and wait staff.The room was medium sized, there was free water bottles &, Tea/Coffee facilities in room. The bathroom was IMMACULATE, the room was FANTASTIC, the bed was SUPERB we had a great nights sleep. Room service meals were delicious &...

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Thank Mikewizowski
Singapore
Reviewed 5 days ago NEW

This is beautiful property, rather nicely maintained, with a good size pool, and various eating and drinking options. One thing you need to realise from the start is that this hotel is roughly 30-40 minutes away from the main action on the ghats. There are plenty of auto's around who will be able to take you there for about a...

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Thank mbaas
East Haddam, Connecticut
Reviewed 6 days ago NEW

Loved staying here. The food was excellent (including fresh juice bar type drinks in delicious combinations), the spa delightful, and the shopping really fun. The architecture and history made this a really interesting and beautiful experience.

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Thank RobinRFox
Vail, Colorado
Reviewed 1 week ago NEWvia mobile

Beautiful hotel with all the amenities including pool, spa and a fantastic restaurant. The chef prepares amazing local cuisine and is spot on with his western menu (which is a luxury in India). They have renovated many the rooms since my last stay and they are quite nice with super comfortable beds. The staff are very friendly and always there...

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Thank Stephen H
Reviewed 1 week ago via mobile

I have been in Varanasi for over 25times. Hard to find a quiet place with garden. This hotel has a beautiful garden, where you can dine, and relax..Good restaurant, nice selection of food and prices are very reasonable! A bar outside as well. Flexible staff friendly and helpful! The check in time is 2pm, but we got the keys for...

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Thank Tourleaderasia
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for staying with us. We are glad to hear that you were happy with our service and that our staff met your needs. We hope you will continue to choose us as you return to Varanasi. Thank you.

Reviewed 2 weeks ago

We stayed at the Surya for 3 nights. It is a nice hotel located in the clean cantonment area of the not so clean Varanasi city. The rooms are clean, the service is good, food is good. The hotel definitely has some scope for improvement when tit comes to their staff. But, overall a wonderful hotel. Good job!

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Helpful?
Thank AditiM1986
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. We're glad you enjoyed your stay and will use your comments to continue to train our staff. Thank you.

Cork, Ireland
Reviewed 2 weeks ago

I was recommended to visit this place as one of the best areas in Varanasi to stay and eat. So me and my friend decided to try it. We took a transport and got to your hotel, walked around it, admired the park, then went to try spa procedures. I really enjoyed the massage, fell asleep 3 times, then was...

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Thank Translit_ie
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for your comments. We are very happy to know you enjoyed our services including our spa. I'm sure our future guests will enjoy your recommendations. Please visit us again. Thank you.

Nottingham England
Reviewed 3 weeks ago

This is tucked away but once inside opens up with gardens outdoor pool and good hotel facilities generally. Rooms were of a good standard most having a balcony overlooking the gardens. Restaurant did a very good breakfast and evening meal.

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Thank Sarahweb1
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. We are glad to hear you enjoyed your stay with us.

Ottawa, Canada
Reviewed 3 weeks ago via mobile

The hotel had a very nice courtyard and pool. The rooms were nicely decorated with a TV and lots of hot water. The laundry service was cheap. They provided a great buffet breakfast. AND they had peanut butter. There were cute boutiques on site. It was a nice oasis from the varanasi experience.

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Thank Danielle A
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review and recommendations. We also love that peanut butter. It is freshly made with no additives or preservatives. We hope you will visit us again.

Toronto, Canada
Reviewed 4 weeks ago via mobile

Second time that I stayed here and it's lovely. Good staff, clean rooms and a good restaurant. They have been renovating and it's only getting better. I tried the spa this time it was good a bit pricy for India but there is a 30% discount on massage between noon and 4. I would stay here again and I would...

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Helpful?
Thank Rosie6969
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for returning to stay with us. We are very happy to hear that you notice the improvements are making at the hotel. Thank you for taking full use of our services here. We hope you will return again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 

Additional Information about Hotel Surya, Kaiser Palace

Address: S 20/51 The Mall Road | Cantt, Varanasi 221002, India
Region: India > Uttar Pradesh > Varanasi
Price Range: $53 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
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Also Known As:
Surya Hotel Varanasi
Hotel Style:
#5 Spa Hotel in Varanasi
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Surya, Kaiser Palace staff and other travellers.
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Tokyo, Japan
1 month ago
Buenos Aires, Argentina
over a year ago

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Questions? Get answers from Hotel Surya, Kaiser Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the spa place”
 of 5 bubbles Translit_ie, 9 Mar 2017 | Read review
“All the floors and and rooms are good”
 of 5 bubbles , 24 Feb 2017 | Read review
“Upstairs with a balcony is best.”
 of 5 bubbles oregonflower, 24 Feb 2017 | Read review
“All the rooms face the lawn/garden in the centre of the compound and most have small balconies in the front.”
 of 5 bubbles anjanchowdhuri, 16 Feb 2017 | Read review
“All rooms are nice.”
 of 5 bubbles joemI6567KZ, 23 Dec 2016 | Read review
5 of 5