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Mercure Kuta Bali

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Mercure Kuta Bali
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1,284 Reviews from our TripAdvisor Community

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Showing 967: English reviews
Bekasi
Reviewed 2 weeks ago

I had a pleasant stay on Mercure Kuta. Great location, nice staffs and everything was nice. Some highlights: 1. Great location: facing Kuta beach, easy to find food and convenient stores nearby, close to clubs, close to Poppies Lane, etc. 2. Not particularly big, but the rooms are comfortable, especially the bed. I had a good sleep. 3. The bathroom...

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Helpful?
1Thank ArioTriwibowo
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear ArioTriwibowo, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 3 weeks ago via mobile

we found a worm on the bed on our second night and called the reception. the reception said they would get the house keeping team but they never appeared. poor and terrible recovery. reconsider this hotel especially with its poor customer service.

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Helpful?
Thank Johnson K
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Johnson K, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Bristol, United Kingdom
Reviewed 4 weeks ago via mobile

Very good location opposite the main Kuta beach with a nice infinity pool. The hotel looks a bit dated and the room was small. On arrival the reservation was missing from their system and had to wait 15 minutes for them to investigate. ( front desk staff not very friendly and insisted to pay cash as the card machine had...

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Helpful?
Thank Rihens
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Rihens, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Perth, Australia
Reviewed 13 January 2017

This hotel is located in heart of Kuta directly opposite the main Kuta beach. Close to all the major town shops, bars and restaurants it is so convenient for those who want to maximize time in the heart of Kuta. Very reasonable prices for good clean rooms, albeit a little smaller and without some of the bells and whistles. Breakfast...

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Helpful?
Thank RaroG5
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear RaroG5, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 3 January 2017 via mobile

Clean and tidy room, relatively small room, friendly staff, location is very close to Kuta beach, nice sunset view from the swimming pool. The drawback is the Kuta beach is dirty and a lot of hawker. This reduce the benefit of staying in this hotel.

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1Thank Andi M
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Andi M, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 2 January 2017

This Hotel have a good location because it;s very near from Kuta Beach, beacause the beach is in front off of the Hotel, we can go to kuta Beach by walk no need other transportation, this Hotel also near Hard Rock Cafe and Beach Walk Mall to. For the Bed Room and Room meeting this Hotel have a Small Room...

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Helpful?
1Thank Dwi A
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Dwi A, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will...

Singapore, Singapore
Reviewed 1 January 2017 via mobile

Room size was small and dim. It appeared old and tired. Not one that I would stay in to chill in the room. It is a simple room for sleep. The light opposite the bed has a faulty switch. The switch has sunk in and it is beyond reach. Hence, the light can't be switch off. It would be good...

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Helpful?
1Thank flowerpotbee
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear flowerpotbee, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

New Delhi, India
Reviewed 28 December 2016

We were on vacation and being a Accor member I chose Mercure but for the first time we experienced that a tourist place with unfriendly staff. The hotel was not for the guest but for the management as for everything it was reminded that hey its management decision . the location is perfect with hard rock club next door and...

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Thank ice1212
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear ice1212, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Reviewed 28 December 2016

I stayed here in March 2016 and found this hotel to be very clean, well located on the beachfront of Kuta and with a nice infinity pool. This is not the most amazing hotel I have stayed at in Bali but it is great value for money. The buffet breakfast is not the best, although i am not a fan...

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Thank Sheree C
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Sheree C, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Mumbai (Bombay), India
Reviewed 19 December 2016

We enjoyed our 2 days stay at Kuta to conclude our honeymoon trip to Bali. Location of Hotel is BIG PLUS...Service is good too... Just one small concern though... management should think about the providing free drinking water, being near to coast with a small walk itself you tend to get thirsty. as a foreign tourists we rely on good...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kedar_tambe
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear kedar_tambe, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 

Additional Information about Mercure Kuta Bali

Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Price Range: $85 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Kuta Bali 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali
Hotel Style:
#21 On the Beach Hotel in Kuta
#44 Luxury Hotel in Kuta
#54 Spa Hotel in Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Kuta Bali staff and other travellers.
16 questions
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Questions? Get answers from Mercure Kuta Bali staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask them to give you room at balcony otherwise will be very boring to stay at this hotel”
  • here view from my room
 of 5 bubbles ronaldsipahutar, 16 Feb 2017 | Read review
“Great views.”
 of 5 bubbles 755eloc, 14 Feb 2017 | Read review
“Ocean view rooms are really best options”
 of 5 bubbles Om_Gurjar, 30 Jan 2017 | Read review
“never choose room near the lift because it's to noissy”
 of 5 bubbles , 2 Jan 2017 | Read review
“All rooms seem fairly quiet, but rooms at the back of the hotel get less street noise!”
 of 5 bubbles NeilJ47, 23 Nov 2016 | Read review
5 of 5