The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
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About
#14 of 63 hotels in Nusa Dua
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Travellers' Choice
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, The Laguna, a Luxury Collection Resort & Spa, Nua Dua, Bali boasts panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant and Cornerstone featuring a wine room with a unique setting for private dining.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Tennis court
Billiards
Entertainment staff
Evening entertainment
Table tennis
Children's television networks
Kids pool
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Private beach
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Family
Languages Spoken
English, Russian, Chinese, Indonesian
Location
94Great for walkers
Grade: 94 out of 100
34Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Contact
Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363 Indonesia
Getting there
Rental CarsSee all Nusa Dua car hire
4511Reviews305Q+A100Room tips
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I went to get a drink on de Bale bar and lounge, and I watch a show they do with fire, was amazing, the service was perfect and cosy by Lilik, she is an amazing waitress, very attentive and friendly. And all the staff as well, I will be back soon!! I love it 😍
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 4 days ago
Dear Marta C, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for taking your precious time on highly scoring us and giving us such kind feedbacks. We are glad to know that you had an enjoyable experience at our resort, and the service rendered by our team especially Lilik met your expectation. Once again, Thank you for staying at The Laguna, we certainly look forward to welcome you back to create more enriching stay with us. Kind regards, Lucia Liu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
This is the fifth time I have stayed in Nusa Dua spanning a 25 year period and the second time I have stayed at the Laguna (the last time 6 years ago). I have also stayed at the Melia twice and the Nusa Dua beach resort hotel in the same area (all were decent by the way) but I have to say that the Laguna is the best one. We stayed 14 nights from 1st-15th August as a family of four with two interconnecting rooms as we had a great holiday here 6 years ago. Firstly the hotel itself. It is on our favourite bit of beach in Nusa Dua and is currently undergoing some renovations (as most hotels are due to the G20 finance ministers visiting in November). That said, you could not hear any work happening where the new rooms are being worked on and you would have to look for where this is going on. I think they are nearly done here (there is still extensive work going on at the Westin hotel next door I notice though but that does not affect guests at the Laguna.) What I like most about the hotel grounds are its setting in gardens and the extensive lagoons around the buildings, none of which look like a huge corporate monstrosity that you see with some of the newer modern hotels in Bali. Basically there is a very homely feel about the place that the staff make a conscious effort to enhance. We had two newly renovated rooms and they were gorgeous, such an upgrade from the older rooms we had six years ago especially the bathrooms. The new lobby is stunning as well with a great Murano chandelier the centrepiece. The main pool was very quiet in the morning but got livelier later on as the sun got hotter. It was never loud and there are some nice big floating beanbags available to laze on . There are also many saltwater lagoons around the property and you can literally swim out of the lagoon access rooms and right round the property and under a waterfall though we were not in a lagoon room but a standard one a bit higher up. The beach is gorgeous of course and you can walk right out to the reef when the tide is out and when the tide is in the water is almost always crystal clear. On a clear day, the volcano in the north of the Island (Mt Agung) is clearly visible. Overall the real differentiator for this hotel are the staff. I know this is a long read but there are some that I want to acknowledge. They all knew our names and treated us like royalty. For example, every morning at the very extensive and delicious breakfast buffet, we were able to select the (many) dishes we wanted but also, a couple of the hosts there would learn what we picked up each day and bring us dishes of pastries and plates of fruit to adorn our table as well as creating special smoothies for us all. They worked tirelessly (Thanks Pratama and Sukasana) and they would come and offer us some indigenous dishes to try specially created by the chef and even cooked dishes specifically for us. The managers such as Ayu and Shintya would come and ask how we were each day and what our plans were. It was a marvellous experience and made us feel like VIPs….small things like that are what makes a 5 star resort in my opinion. We chose to do the epicurean journey one morning as we all enjoy cooking and this was where the chef took us to a fish market near Jimbaran Bay (Kadunganan) to select some freshly caught fish from the market and then we came back and prepared and cooked the meal outside with the chef. One of the managers at the main restaurant that had looked after us at breakfast and really got to know us (Shintya) joined us and we were then able to create and eat the delicious meal. A great experience. Basically from sea to lunch table…..I would seriously recommend this experience. On the subject of food, the great breakfast service is at Banyubiru but they also have Arwana open in the evening where you can dine on the beach, Its not cheap but given the fact it is a resort hotel and you are on a beautiful beach (literally if you want) I don’t think it is too bad price-wise (with the exception of wine which is overpriced everywhere in Bali not just here). The food is excellent. Another example of the great service was that one of the pool guys (Suandi) got to know us when we arrived at the pool and reserved seats for us and chatted to us each morning about the weather, the island, our plans and generally asked after our wellbeing. There are two bars at The Laguna, The Kulkul beach bar where myself and my daughter had some great chats with Purna (means Half-Moon) about the differences between our cultures and he gave us a great insight into how Indonesians live while the service was always impeccable with a great dash of humour. Yogi was also a great host at this bar as was Jessica round the pool during the day. The other bar is new and called 'de Balé’ where we always enjoyed chatting to the lovely Armini who went over and above to look after us. She used to come out and say hello every time we walked past. You can also get a light meal here like a Nasi Going or some Sate. Its very difficult to single people out like I have when everyone was superb and treated us like royalty but I always find Balinese people lovely and the staff at the resort take this to another level. One last example of how this happens is that I contacted the Hotel before I left the UK to ask about the Spa and to arrange a transfer and Daria (I think I got the name right) used WhatsApp to answer all my questions and anything else we needed even though I realised it was 5am in Bali. Nothing is ever too much trouble for anyone. To all the above and anyone else I have missed, thank you. I highly recommend this resort. You all know the beach and the area are nice but the new renovated rooms and most importantly, the staff make this the best hotel I have stayed in here and a reason why we will again travel right across the world in the future to visit Bali.…
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: Ask for a newly renovated room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded Aug. 18, 2022
Dear GeorgeS428, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! First of all, thank you for having choosen to return to The Laguna on recent two weeks of family vacation in Nusa Dua and for taking your precious time to write a details review on TripAdvisor. We extremely happy by reading your feedback where you love the resort ground by the beach with clear water and sand, beautiful view to Mt. Agung and pristine swimming pools around the resort. Also, we appreciate for mentioning gorgeous rooms, lobby area and tasty and well serve food every day by our team include your great experience on Epicurean Journey. We learn that the attentive and friendly service of our team has made your stay an enjoyable and enriching one. Thank you for named Ayu, Shintia, Purna, Sukadana, Paratama, Purna, Yogi and Daria for their excellent service. For sure your compliment has been shared to The Laguna team and have boost their spirit. Once again, thank you for staying with us and we certainly look forward to welcoming you and family back on your next traveling to Bali. With kind regards, Lucia Liu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luxury and beautiful atmosphere. nice staff. enjoyable place at night so many bars in front of ocean. We stayed pool assess room . breakfast was amazing.also spa and massage enjoyable.Thanks Laguna;) Respect Atieh
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 1 week ago
Dear Atieh, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for highly scoring us and giving us such kind feedback on TripAdvisor. It is our pleasure knowing you have had an enjoyable and wonderful stay at our resort. On behalf of The Laguna team, we certainly look forward to welcome you back on our paradise island, Bali! Kind regards, Lucia Liu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great hotel, with great service, and the newly renovated rooms are very nice. I love the lighter, more beach-inspired decor, light coloured floor and the balconies. Our meals were very good, though our breakfast did happen to the sound of drilling... The breakfast buffet is delicious and the great service made it even more enjoyable. The hotel has several pools one can enjoy, as well as a lovely beach with lounge chairs. All in all it was a lovely stay, and I wished I could have stayed for another couple of days! Please be aware that this hotel is currently under renovation (Jan 2023), one entire wing is closed, as well as one of the restaurants, and there is noise all day (and for one of the construction near the lagoon, all night as well with bright lights). So make sure to ask for a room looking out to the outside of the resort. …
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Ask for a room looking away from the renovation as it can get noisy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 1 week ago
Dear veroniquef378, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for taking your precious time to highly scoring us and giving us such valuable feedback. As soon as I received your feedback, I have shared them to the entire team which I believe would make them feel cherished and inspired. Once again thank you for staying at The Laguna and we certainly hope to welcome you back again! Kind regards, Lucia Liu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose The Laguna due to the proximity to an event we were attending at the Peninsula Island (short, comfortable walking distance) and was pleasantly surprised by how much we enjoyed the place. Absolutely loved the pools (all hotels should have saltwater pools) and how amazing the beach was. Calm, clean and fairly quiet if not for the Coca Cola regional event set up and sound tests (which was annoying and disruptive) and a neighbouring hotel blasting loud music for some reason. Despite that, we really liked the beach and wish we had a longer break. The room we got was spacious, with a balcony which we really liked. Service and staff were perfect, helpful, warm, friendly and efficient. F&B was amazing too, I think we had meals at all the restaurants for breakfast, lunch and dinner and loved it, although for Indonesian dishes I wish the kitchens would not tone down the spiciness - don't pander to European tastes! Anyway, great place to stay and would definitely stay here again, but hopefully without the noise and disruption from a Coca Cola regional meeting/event - some of their employees were awful, had to call security as they were partying loudly in the next room.…
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 1 week ago
Dear 94fatinn, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are thrilled to know you have had an enjoyable and wonderful experience during your stay at The Laguna. Your high scoring and positive feedback will surely be shared to the entire team as I believe it would make them feel inspired and motivated. Thank you for staying at The Laguna Resort & Spa, and we look forward to welcoming you back whenever you visit our Paradise Island, Bali! Kind Regards, Lucia Liu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 2 weeks. Beautiful resort, very clean. Nice rooms. Staff are very friendly and attentive. Good restaurants with vegetarian options. Shopping mall within walking distance. Definitely coming back.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 2 weeks ago
Dear darkjac, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you so much for staying two weeks with us and learn that you stay was an enjoyable one. On behalf of the team, we look forward to seeing you back in the near future. Kind regards, Lucia Liu general Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Laguna has a collection of large salt and fresh pools so you can choose to be with the kids or hideaway on your own! There are kids activities but not a kids club where you can leave the kids. Dining options are a trifle limited since one restaurant is closed for renovation but the menu is fine and breakfast is great (and with so many tables there never is a crush as in many other luxe resorts). Also it is a nice stroll to a nearby high end shopping mall with several excellent restaurants (Italian, Seafood, Indian etc.) The staff is experienced (unlike several other hotels in Bali) and the service is polite, friendly and efficient. One of the nicest Nusa Dua options especially if you are not into a Club Med environment!
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Date of stay: January 2023
Value
Cleanliness
Service
Room Tip: A portion of the hotel is under renovation so ideally get a room far away for that area
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 2 weeks ago
Dear David G, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for having chosen to stay at The Laguna recently and taking time to highly scoring us and giving us such kind feedbacks on Tripadvisor. We are pleased to know that you have had an enjoyable stay in our resort. On behalf of the Laguna team, we look forward to welcoming you back in the nearest future. Kind regards, Lucia Liu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited the Gym during our trip. Gym very clean and well maintained. Staff very friendly and professional. Agus offered a free one to one personal training and guided me during our training. Thanks Agus! You are a Pro Bro!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 2 weeks ago
Dear khash99, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! We appreciate your feedback however I believe your feedback has gone to page belongs to The Laguna Resort & Spa. You could direct your feedback to Sofitel Nusa Dua Tripadvisor page. Thank you and have a nice day. Kind regards, Lucia Liu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is currently undergoing maintenance and upgrade work and at present is rather a big construction site than a place you will want to stay. We have been before and it‘s usually lovely - and I‘m sure it will be even more so once done. But as of today, 17 January 2023, construction is in full swing. Jack hammers, drilling etc, especially near the beach, where you would usually want to relax. We wanted to stay at this place but found out pretty much by chance that „some light renovation“ was going on. This info was hidden as one of three PDF attachments to an email. Nothing was mentioned on the phone, even though we had a few conversations with the front desk and reservation team. Luckily we saw that PDF, but I wanted to alert other travellers. We chose another hotel nearby after all but went over to have a look - and I‘m very, very happy we did not stay here this time. Of course it‘s important the hotel upgrades, but the staff should be trained to be a lot clearer about what‘s going on.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 2 weeks ago
Dear AHCH24, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Allow me to thank you for taking your time on giving us such a valuable feedback. As we refresh the resort, it will inevitably cause some disruption. Every effort is made to minimize the inconvenience to our guests, regretfully, there are occasions when circumstances made our guests unable to enjoy their stay at best due to the essential nature of work. Despite this, we certainly look forward on welcoming you back to The Laguna Resort & Spa once our resort are fully transformed by June 2023. Kind regards, Lucia Liu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I have stayed at the Laguna on a number of occasions, but the latest trip in August 2022 was by far the best. Our family holiday celebrating my husbands 60th was initially booked for June 2020, but due to the pandemic everything was put on hold. Not only did the Laguna honour the booking with regards to price , they upgraded us to an executive suite. Thank you so much to Made and her team for making that possible. The renovations are amazing, and the staff are still the best in Bali. My daughters, their husbands and my grandsons, ages 6 & 3 were treated like royalty, nothing was too hard for the staff. On behalf of my family, thank you so much to the Laguna staff for making this trip so memorable. Lucy, Made and team, see you again in January 2023. Cant wait...... …
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Responded 3 weeks ago
Dear ANDI262015, Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali! Thank you for having chosen to stay at The Laguna on your recent trip to Nusa Dua and sharing your excellent feedback on TripAdvisor. We are thrilled to learn that you have had an enjoyable experience with us and happy with the service rendered by our team especially by Made and her team. We are grateful for your compliment as they are an encouragement for our team to continuously deliver a true luxury experience to our esteemed guests. We strive to give the best service and create memorable moments for our guests during their stay and going through your feedback make us believe that we achieved this goal. On behalf The Laguna team, we look forward to welcome you and your loved ones back to our resort in the nearest future and it will be our utmost pleasure to provide you with our luxury service once again. Kind regards, Lucia Liu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$259 - US$361 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the laguna, a luxury collection hotel nusa dua, the laguna, a luxury collection resort and spa, laguna hotel nusa dua, the laguna hotel
LOCATION
IndonesiaBaliNusa Dua PeninsulaNusa Dua
NUMBER OF ROOMS
287
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Claim Your ListingThe Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - UPDATED 2023 Prices, Reviews & Photos - Hotel - Tripadvisor
Frequently Asked Questions about The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
Which popular attractions are close to The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Nearby attractions include Museum PASIFIKA (0.4 km) and Devdan Show (0.5 km).
What are some of the property amenities at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Top room amenities include a flat screen TV, a desk, and a dining area.
What food & drink options are available at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Conveniently located restaurants include Prego, Kul Kul Bar at The Laguna, Bali, and Sorrento Mediterranean Restaurant.
Are there opportunities to exercise at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali have an airport shuttle?
Yes, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali have airport transportation?
Yes, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali located near the city centre?
Yes, it is 1.0 km away from the centre of Nusa Dua.
Are any cleaning services offered at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?
Yes, dry cleaning and laundry service are offered to guests.