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The Laguna, a Luxury Collection Resort & Spa

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#12 of 53 Hotels in Nusa Dua
Certificate of Excellence
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The Laguna, a Luxury Collection Resort & Spa
The Laguna, a Luxury Collection Resort & Spa
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2,903 Reviews from our TripAdvisor Community

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Showing 2,319: English reviews
Perth, Australia
Reviewed 2 weeks ago

We stayed here last year for a conference. The room was really nice. You step outside and hop straight in the pool. Lots of area to walk around. Beautiful beach massages available. Great food buffet's, I couldn't fault it.

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Helpful?
1Thank Shannyn S
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Shannyn S, Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali! Thank you for residing with us and we appreciate for taking your time to writing on TripAdvisor. It is a pleasure to know that you were enjoying your business and leisure at the same time with us especially with nice lagoon access room which you just...

Hoorn, The Netherlands
Reviewed 3 weeks ago

We got married last February 22 on the beach of The Laguna; had cocktails and a custom made buffet dinner on the beach for our party. Everything was perfect: the location, the organisation, the people, the staff, the surroundings, the food. Our eventmanager Meirin was more than lovely and helpful. We, our kids, family and friends enjoyed every minute of...

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Helpful?
1Thank MarciaHenken
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear MarciaHenken, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! Firstly, Congratulation for your newly married and we really proud that The Laguna has been chosen as the preferred resort for this very special moment & thrilled to read your positive feedback especially the review title which is overwhelming. We are glad that you had enriching wedding party...

Singapore, Singapore
Reviewed 3 weeks ago

Stayed at Laguna resort for 3 nights for a work function. Service was excellent, plenty of food options at the buffet. Had dinner on the beach (private villa area), very good ambient. Some rooms are a bit dated, it seems the hotel can do with some renovation. Very friendly staff. They went out their way to help and to ensure...

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Helpful?
2Thank Nikki Y
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Nikki Y, Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali! Thank you for residing with us and we appreciate for taking your time to writing on TripAdvisor. It is a pleasure to know that you were enjoying your business and leisure time with us especially the friendly and luxury service of our team, huge variety of...

Lancashire, United Kingdom
Reviewed 3 weeks ago

We booked this hotel more than nine months in advance. A fortnight before we were due to have a lovely relaxed peaceful holiday we were turfed out because the hotel had chosen to accept a block booking for a conference. Total disregard for clients who had already paid in full. Very stressful experience, saved only by expertise of staff of...

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Helpful?
6Thank Steph B
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Steph B, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for sharing your feedback on TripAdvisor page and for your ongoing loyalty to The Laguna Nusa Dua. We’re extremely sorry about the disruption of your holiday plans, however I would like to clarify that it was not due to our acceptance of a conference...

Reviewed 3 weeks ago via mobile

My wife and I went there, it was OK, we quite enjoyed, but it wasn't as good as we'd hoped, or really expected from such a brand. Not reaching that expectation meant we had to struggle to appreciate the positives. But eventually we managed to enjoy! Manager's response when we complained was good, though we'd have to go back to...

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Helpful?
Thank Aledpugh
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Aledpugh, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for sharing your feedback on TripAdvisor . Please accept my sincerest apology for the situation that you have experienced during your stay with us. It is our aim to ensure that each of our valued guest left the shore with full memorable impression of The Laguna...

Seattle, Washington
Reviewed 3 weeks ago

We recently enjoyed 3 nights at the Laguna--from the (many!) pools, to the private beach, to the free coffee delivery, it was an absolute pleasure. The pools and room provided a necessary relief from the humidity and the grounds were beautifully maintained. The restaurant/bar didn't seem up to par with the rest of the hotel, the drinks we ordered were...

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Helpful?
1Thank Stephanie T
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Stephanie T, Greetings from The Laguna Resort & Spa, Nusa Dua, Bali! Please allow us to firstly thank you for making the time to write a review of us on TripAdvisor. We are pleased to learn that you have had an enjoyable three-night stay with us and that you are impressed with our facilities such as the beach, the...

Reviewed 3 weeks ago via mobile

My husband and I thoroughly enjoyed ourselves at Laguna. We stay at Laguna every year and each year we find the holiday experience different and enriching even though it's the same resort. Even though there are other resorts along the Nusa Dua stretch, we always choose to return to Laguna year after year. It's an excellent resort that is beautiful,...

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Helpful?
1Thank karentK5684PH
TheLagunaResortBali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear karentK5684PH, Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali! Allow us to firstly say our utmost gratitude for your exceptional review of us on TripAdvisor and for your ongoing loyalty to The Laguna Nusa Dua. We are pleased to learn that you have enjoyed your stay with us and that you are impressed by our facilities,...

Hamburg
Reviewed 4 weeks ago via mobile

Nice hotel with nice garden and large pools as well a beach. The beach, however, is not as nice as shown in their internet fotos. Quite shallow water and a lot of churned sand, during low tide you can't swim. The hotel is quite large, it took quite a walk from our room to the reception. Very friendly staff. The...

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Helpful?
2Thank claussie
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Claussie, Greetings from The Laguna Resorts & Spa, Nusa Dua, Bali! We really appreciate your positive insight regarding your recently experience with us and that you enjoyed some areas offered. However, we regret that there are still a few aspects of our resort that did not meet your expectation and for that, we humbly apologize. In regards to your...

Brisbane, Australia
Reviewed 4 weeks ago via mobile

My wife and i stayed for 5 nights and celebrated our 30th anniversary. What a truly fantastic experience. The hotel was perfect, the food was great and the staff were just fantastic. We really enjoyed the experience and will definitely be coming back to the Laguna. Thank you Lucia and your great team at Laguna Luxury Resort.

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Helpful?
Thank wayne56437
TheLagunaResortBali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear wayne56437, Warm greetings from The Laguna Resort & Spa, Nusa Dua Bali! First of all, allow us to thank you for making the time to review us on TripAdvisor. We are very pleased to learn that you enjoyed your stay at our resort and we are very honored that you chose our resort to be the place to celebrate...

Hong Kong, China
Reviewed 4 weeks ago

Pros: - Great location - Nusa Dua, can't go wrong! - Close to the airport - A quiet and beautiful beach - Massive pools, many pools, hence "the laguna". - Fully equipped gym - extremely friendly service and staff Cons: - breakfast quality was lacking for a hotel of this standard, felt more like a 3star - i forgot but...

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Helpful?
Thank fxm8
TheLagunaNusaDua, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear fxm8, First of all, thank you very much for your time to review us on TripAdvisor. We are pleased to know that you enjoyed your stay with us and that you impressed with great resort which nestled in Nusa Dua area with private white sandy beach, 5000 square meters pool around the resort, high standard of gym facilities and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, European, Asian, Indonesian
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $219 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do your booking online only for the best rates.”
 of 5 bubbles ashizbac, 8 Mar 2017 | Read review
“Choose a different hotel”
 of 5 bubbles 950stephb, 4 Mar 2017 | Read review
“Get a room closer to the beach :)”
 of 5 bubbles fxm8, 23 Feb 2017 | Read review
“Pool view room surprisingly private due to tropical gardens...has a fabulous little balcony for two as well”
 of 5 bubbles wendymI4564KR, 18 Feb 2017 | Read review
“Pay extra for the villa, it is worth it!”
 of 5 bubbles worldtravels673, 14 Feb 2017 | Read review
5 of 5