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The Laguna, a Luxury Collection Resort & Spa

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The Laguna, a Luxury Collection Resort & Spa
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2,796 Reviews from our TripAdvisor Community

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There are newer reviews for The Laguna, a Luxury Collection Resort & Spa
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Showing 2,243: English reviews
Perth, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2013 via mobile

We loved this hotel. I travelled with my daughter and parents so we got 2 interconnecting garden view rooms. The rooms were lovely with large corner spa bath and spacious balconies. My favourite bit was ordering tea/coffee to your room at any time with the free butler service. The grounds and pool were stunning. We hired a cabana for the... More 

Helpful?
Thank bigadskihoff
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear OzDannigirl, Warmest wishes from The Laguna Resort & Spa! Thank you for posting a nice review regarding our Resort, rooms, facilities, grounds,and especially our staff. We are delighted to learn that you and your family had a flawless and relaxing stay with us and it is pleasing to hear that you would like to come back again to our... More 

Auckland Region, New Zealand
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 27 June 2013

I stayed at this property when it was The Sheraton Laguna a few years back; was probably the classiest resort in nusa dua then. Was so disappointed when I returned this month; it is now looking very tired, especially the rooms; stained carpet mats with cigarette holes, dark corridors to the rooms. It desperately needs a revamp. Buffet breakfast is... More 

Helpful?
2 Thank Dianne R
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Dianne R, Warmest wishes from The Laguna Resort & Spa! Thank you for your highlight in regards with the condition of our room and facilities that you felt are in need of upgrading. We have well noted your feedback and will be followed up when we next undertake our renovation program since we are continuously looking for ways to... More 

Dubai, United Arab Emirates
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 26 June 2013

I stayed at this resort with a friend recently and can't recommend it enough. We had a last-minute schedule change during a trip around Indonesia so ended up booking this place for 2 nights the evening before we arrived. I'd say it's better for families or couples rather than friends but we enjoyed nonethless. It was a steal for what... More 

Helpful?
1 Thank USATravelerUAE
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear USATravelerUAE, Warmest wishes from The Laguna Resort & Spa! Thank you for review and we really appreciate your feedback regarding our room, spa, cuisine, and especially hospitality service. Your concern has been well noted for our review and improvement and we do hope that your memorable experience will bring you back to The Laguna Resort & Spa in the... More 

München
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 June 2013

I booked the hotel to relax a couple of days after a business trip to Singapore because of the numerous recommendations and the nice pictures. And I've found a very nice, luxury resort with all facilities you can expect of a 5-star hotel (decent restaurants, excellent food, beautiful beach, nice pools, bali beds at the beachfront, very good spa etc.).... More 

Helpful?
2 Thank Carsten H
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Carsten H, Warmest greetings from The Laguna Resort & Spa! We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our service and we will extend your positive feedback to our team and especially to Mana and Gede who will be very happy to receive this comment.... More 

Singapore, Singapore
Level Contributor
127 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 26 June 2013

The staff were great, on all points. We had some room issues on the ground floor, one was very wet, musty, but it opened up right into a pool, so what are you going to do? The other room smelled like a portopotty, but they came in and fixed and then all was good. The hotel food was above average,... More 

Helpful?
1 Thank Crabjunkie
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Crabjunkie, Warmest wishes from The Laguna Resort & Spa! Thank you for taking some of your precious time to post a review on TripAdvisor. Firstly, we would like to thank you for your nice feedback regarding our staff and we are happy to learn that we have contributed in some small ways to making your stay a memorable one.... More 

Dallas, Texas
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 June 2013

We had an excellent stay at the Laguna Resort. The location is excellent, with a beautiful and quiet section of private beach. The hotel itself is well maintained with beautiful gardens and pools. The staff was very friendly and efficient and the butler service delivered complimentary coffee and tea to our room every morning. The food in the restaurant was... More 

Helpful?
1 Thank Peter L
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Peter L, Greetings from The Laguna Resort & Spa! Thank you for posting a favorable review regarding your stay with us on Tripadvisor. We would like to take this opportunity to thank you for your positive feedback in regards with our grounds, cuisine, and hospitality service. In regards with the pricing of our Food and Beverage items, we would... More 

Guildford United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 June 2013

Bit late in submitting my review but stayed at this resort in Feb/march 2013 and had a fantastic time. The hotel staff were friendly and polite and always smiling. There were 3 Restaurants within the complex 2 of which served a buffet breakfast . We tended to use the one closest to the beech which is the smaller of the... More 

Helpful?
1 Thank David F
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear David F, Warmest greetings from The Laguna Resort & Spa! We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our resort, cuisine, and hospitality service. Further, we are pleased to learn that everything we offered you along your stay has met your expectation. We are also... More 

Milton Keynes
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2013

We stayed in this hotel in June 2012 and think it was one of the nicest places we have stayed. The rooms, gardens and pools were beautifully kept and we visited all of the restaurants and bars on site and enjoyed them all. We particularly liked the Kulkul bar and went here most afternoons for a drink or snack. We... More 

Helpful?
1 Thank BeadyEyeDi
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear BeadyEyeDi, Warmest greetings from The Laguna Resort & Spa! We really appreciate your positive feedback regarding all aspects of our Resort and we are glad to learn that everything we have offered you along your stay with us meets your expectation. We are committed to always improve all aspects of our Resort including our property and service quality and... More 

Melbourne
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 June 2013

We stayed the The Laguna in mid June 2013 for five nights. We were put in a smoking room which smelt rather musty (you eventually get used to the smell). The rooms are nice but starting to look a little tired. We had a pool access room which was worth the extra money for the upgrade as our children loved... More 

Helpful?
1 Thank RubyRou
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear RubyRou, Warmest greetings from The Laguna Resort & Spa! Thank you for your review in regards with our facilities and hospitality service and we are glad to learn that you and your family had a memorable stay with us. Your feedback in regards with our room condition has been well noted for further review and improvement. Once again thank... More 

Gurgaon, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 June 2013

We lived in this resort from 17 june till 21 june. I had an extremely bad experience with them. I had got a brand new $100 dress for the bali trip. On arrival hung it in the dresser. Wore it for 2 hours one evening. Hung it again in the dresser after coming back. The next evening I find the... More 

Helpful?
4 Thank jyoti_ag
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Jyoti_ag, Warmest greetings from The Laguna Resort & Spa! Thank you for taking the time to write your review on Tripadvisor and we regret that you have departed our shores with negative impression. In regards to your dress, please be assured that we follow stringent safety & security policies in our hotel and we have conducted a full investigation... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, Asian, Indonesian, European
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, Japanese, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $198 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from The Laguna, a Luxury Collection Resort & Spa staff and other travellers.
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Questions? Get answers from The Laguna, a Luxury Collection Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon view with swim Up option was great and quiet”
 of 5 bubbles kemoyc322, 1 Dec 2016 | Read review
“If having a lagoon access room ask for a odd number to get a slightly better vista”
 of 5 bubbles Mandm715, 28 Nov 2016 | Read review
“If you can afford a lagoon access suite - I would pay the extra”
 of 5 bubbles 860ashj, 16 Nov 2016 | Read review
“laggon view room”
 of 5 bubbles 98victoriaj, 15 Nov 2016 | Read review
“Get a Lagoon access room if you can.”
 of 5 bubbles Danify, 14 Nov 2016 | Read review
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